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#45

Medgen is ranked #45 in the Ophthalmology EHR Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Medgen Benefits and Insights

Why use Medgen?

Key differentiators & advantages of Medgen

  • Improve Clinical Efficiency: Access extensive patient history, automate encounters with custom templates and specialty-specific forms. Get timely lab and radiology results, exchange health information and e-prescribe with ease. 
  • Optimize Workflow: A centralized scheduling system keeps everyone up-to-date with the whole practice workflow. Reduce patient waiting times and streamline administrative workflows. 
  • Boost Cash Flow: Capture charges accurately, track and scrub claims to maximize reimbursements and collect patient payments to improve the bottom line. Improve practices finances based on in-depth reports. 
  • Better Communication: Improve in-practice and patient-provider communication with secure messaging. 
  • Patient Engagement: In addition to secure communication, it provides a 24/7 remotely accessible web portal for patients to actively participate in the care process. Reduce patient waiting times, provide appointment reminders and let them process payments directly. 
  • Security and Compliance: HIPAA and ONC-2015 compliant, It provides required modules to track and remain compliant with “meaningful use” payment models. 
  • Intuitive: It’s easy to implement and import clinical data from existing systems. It has a user-friendly and customizable interface. 

Industry Expertise

The vendor serves healthcare clinics of all sizes. In addition to specialized features aimed at OB-GYN and substance abuse clinics, it serves general practices and providers in specialties such as cardiology, pediatrics, pulmonary and obstetrics.

Key Features

  • Patient Charting: Access, review and enter patient records seamlessly, including vital signs, immunizations and growth charts. Perform effective patient charting with customizable templates, document scanners and specialty-specific forms where available. Track and import results via lab, radiology and HIE interfaces. Includes specialized templates, questionnaires and resources for OB-GYN providers. 
  • Practice Scheduling: View and manage patient, provider and resource schedules, waiting lists and medical and surgical procedures. Both providers and patients receive appointment notifications. 
  • Patient Registration and Tracking: Scan patient ID to quickly register patients, verify insurance eligibility and collect patient referrals or pre-authorizations. Monitor patients’ visit duration or physical location.  
  • Claims Management: Perform accurate charge capture at the point of care, scrub claims in real time before submitting them electronically. Enable real-time claim tracking and follow up on rejected claims. 
  • Billing and Revenue Collection: In addition to insurance verification, provide e-statements, invoices and superbills to patients. Perform claim adjudication, post accurate payments and collect copayments. Can process credit card transactions. 
  • Reporting: Generate customized reports on practice productivity, outcomes and schedules, as well as in-depth financial reports on accounts receivable, payer mix, gross charges, net receipts and reconciliation. 
  • Patient Engagement Tools: Patients can access its web-based patient portal to view appointments, communicate with providers, utilize clinical resources and more. Provide appointment reminders via text, call or email. 
  • E-prescribing: E-prescribe all kinds of medication, including controlled substances. Authorize refill requests directly from pharmacies. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Users experienced system crashes. 
  •  Has a steep learning curve; some features may be difficult to use. 
  •  Customers are charged for each eligibility verification. 

Suite Support

mail_outlineEmail: Email support is hidden behind a customer login portal. Email [email protected] for general and sales inquiries.
phonePhone: (516) 466-3838.
schoolTraining: The vendor website contains a product demo, blogs and FAQ section.
local_offerTickets: Ticketing options are hidden behind a customer login portal.