iSalus Reviews & Pricing

by iSalus Healthcare | Founded 2000, Indianapolis, IN

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Overview Pricing Benefits Reviews Features

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What is iSalus?

Industry Specialties: Medical

iSalus is a cloud-based electronic health records (EHR) solution that offers practice management and billing services. Its adaptable platform is accessible from any location with internet access, making it convenient for doctors to manage appointments, patient information, and financial data. The system is designed to accommodate the unique workflows of various medical specialties, including nephrology, neurosurgery, and pain management. iSalus is particularly well-suited for small to mid-sized practices seeking a comprehensive and user-friendly solution. Its robust features streamline administrative tasks, improve billing accuracy, and enhance patient care. Some notable features include chronic care management, remote patient management, and a billing system that boasts a 98% first-submission claim rate.

The software starts at $149.00 per month, per user, making it an affordable option for practices of all sizes. For a precise pricing quote tailored to your specific needs, it is recommended to reach out to SelectHub.

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User Sentiment

Based on 44 reviews:

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iSalus Pricing

Based on our most recent analysis, iSalus pricing starts at $149 (Per User, Monthly).

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Starting From: $149
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

iSalus is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for iSalus:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

iSalus Benefits and Insights

Why use iSalus?

Key differentiators & advantages of iSalus

Save Money: Solutions from iSalus handle many tasks, including billing, practice management, EHR and EMR. With a cloud-based architecture, iSalus can cover all of your medical needs without needing to be installed locally.
Generate Revenue: With more effective and timely care comes greater potential for revenue and more customers coming through your practice doors.
Serve Patients: You can streamline your patient care procedures — from billing to scheduling and charting — thus allowing you to better serve the patient. Charts are robust and shareable, and billing can be handled promptly, taking additional stressors off the patient.
Maintain Compliance: ISalus’s products are HIPAA and MACRA certified, as well as certified for meaningful use standards, meaning you can protect patient data and protect yourself from fines.
Reduce Clinical Turnover: The family of iSalus products is meant to handle and automate several crucial business functions, reducing stress and ultimately lowering turnover rates.

Industry Expertise

For almost 20 years, iSalus has been providing all-in-one healthcare IT solutions for its clients operating in the medical space. Some major clients of iSalus include Billnet Solutions, Indiana Health Group, Repucare and more.

iSalus Reviews

Average customer reviews & user sentiment summary for iSalus:

44 reviews

72%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of iSalus reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Comprehensive Feature Set: iSalus is praised for offering a wide array of features, including patient management, billing, and telehealth, all within a single platform.
Improved Efficiency: Users have reported that iSalus streamlines workflows, which leads to increased efficiency for their practice.
Customizable: The software allows for some level of customization so users can tailor certain features to better suit their needs.

Cons

Steep Learning Curve: iSalus EHR is often cited as difficult to learn, with an unintuitive user interface that can be challenging for new staff members to master.
Technical Issues: Users frequently report experiencing technical problems such as software glitches, system slowdowns, and difficulties integrating with other systems.
Slow Performance: The system can become slow and cumbersome when handling a high volume of data or when multiple users are accessing it concurrently, impacting efficiency.
Poor Customer Support: Users have expressed frustration with slow response times from the iSalus customer support team, leading to prolonged downtime and unresolved issues.

Researcher's Summary:

User reviews of iSalus from the past year present a mixed bag. While iSalus is lauded by some for its comprehensive features, others find it a bitter pill to swallow due to its clunky interface and intermittent technical hiccups. A standout feature is its all-in-one platform, integrating patient management, billing, and telehealth - a godsend for streamlining workflows. One user lauded the ease of adding new patients and navigating the software compared to other EHR systems. However, the honeymoon phase seems to be short-lived for some, as complaints about freezing screens, an unintuitive interface, and sluggish customer support abound. Some users have even described the system's billing practices as "suspect," which raises serious red flags. Despite these drawbacks, many users appreciate the software's customizability, citing the ability to tailor templates to meet specific documentation needs as a major plus. Ultimately, iSalus seems best suited for those willing to brave the initial learning curve and occasional technical snags in exchange for a feature-rich platform. Smaller practices that prioritize an integrated system over a seamless user experience might find iSalus a good fit.

Key Features

Practice Management: Practice management software enables you to track patients, assign rooms and direct clinicians. It also ensures that providers are equipped with the correct clinical tools for the job, by assigning patients to rooms in tandem with available tools.
Billing: Billing features offer complete integration with other iSalus products, as well as access to a robust team of iSalus billing specialists, who can handle billing tasks from the minute a bill is sent out to when it’s finally processed. The company boasts 100% transparency with its billing features.
Scheduling: This feature enables back-office managers and administrators to seamlessly schedule patients for either follow-ups or critical patient procedures. Schedules are recorded, reminders and alerts can be sent out via SMS or email, and information is automatically entered into a patient’s medical chart.
Patient Portals: With patient portals, patients can gain access to their medical records via a mobile application or an online web portal. It also gives clinicians a chance to ensure patient-provider record parity.
EHR and EMR: A standard feature, iSalus offers EHR and EMR tools. Records are robust, customizable, HIPAA compliant, and most importantly: portable.
Mobile Application: The mobile application is a practice on-the-go. It offers a near-complete mobile practice, with billing, prescribing, scheduling and charting features, all from a clinician’s smartphone.
Meaningful Use, HIPAA and MACRA Certified: All of the company’s products have been certified to meet meaningful use standards and are HIPAA compliant. They offer continual data backups, 256-bit encryption, continual monitoring and storage in a state-of-the-art data center.

Suite Support

ISalus has limited support options.

Email: ISalus offers basic email support, though their turnaround times for support requests are unknown. Users should email [email protected] for support.

Phone: Users can call 877.280.6640 for support during standard business hours.

Training: The company offers several, robust training options, including self-guided documentation, training videos, and a “university,” where users can gain access to on-demand, guided training in any iSalus product.

Tickets: Support tickets are not available at this time.