Intergy Reviews & Pricing

Key Features

• Billing: Generate and send invoices to patients with just a few clicks. Track patient payments, co-pays, insurance reimbursements and outstanding balances from a single screen. 
• Claims Management: Create, submit and track insurance claims. Automatically reviews claims for errors or missing information before submission.
• Denial Resolution: Address denied claims caused by incorrect coding or missing information. Identify the error, input the correct code or complete the required details, and resubmit the claim promptly to ensure resolution.
• A/R Follow-Up: Gain real-time visibility into unpaid claims and patient dues and send automated payment reminders to patients to ensure timely collections.
• Medical Coding: Get real-time suggestions for appropriate diagnosis and procedure codes during patient documentation to ensure accurate coding.
• Clearinghouse: Send claims to clearinghouses to scrub them and eliminate any errors that might cause rejection, expediting reimbursement. 
• Payment Posting: Automatically apply payments received (from insurance or patients) to the correct accounts, reducing manual entry errors.
• Document Management: Upload patient lab results, prescriptions or imaging files directly into the system. Link these documents to the patient’s profile for easy access during future visits.
• Appointment Scheduling: Enable patients to log in to the portal, view available time slots and schedule their appointments at their convenience. Send the patient a confirmation email or text and a reminder closer to the appointment date.
• Customizable Templates: Choose from over 500 prebuilt, specialty-specific forms tailored to your clinical needs. Edit existing templates or create new ones to match your practice’s workflows. Sync templates with transcription or dictation tools for faster data entry.
• Electronic Prescribing: Allow providers to electronically prescribe controlled and non-controlled substances directly from the system. Access a patient's controlled substance prescription history before issuing a new prescription. Get real-time alerts for potential drug interactions and allergies during the prescribing process.
• Practice Analytics: Generate detailed reports on revenue streams, expenses and profitability. Track essential metrics such as patient volume, appointment no-show rates and billing efficiency. Gain insights into outstanding balances, aging reports and collection rates.
• Patient Portal: Allow patients to access their health information including lab results, medication lists and visit summaries. Enable them to pay their bills online and send messages to their providers from a secure portal.

How the Platform Helps Medical Providers

Oak Street Medical

• Increasing administrative burden with more prior authorizations and shrinking reimbursements.
• Transition to outcome-based payment models requiring advanced data collection for programs like MIPS.

• Customizable Workflows: “The physician doesn’t have to match the system. We can match the system to the physician,” said Betty Evans, CEO.
• Improved Efficiency: Real-time scribe documentation improved record-keeping efficiency by 10–15%, allowing providers to focus on patient care.
• Enhanced Reimbursement Accuracy: “Because of the way we have Intergy structured... we capture close to 100% of the information needed to see that billing goes through,” Evans noted.
• Data-Driven Insights: Advanced data collection and reporting capabilities helped meet attestation requirements for programs like MIPS. Dashboards tracked appointments against capacity, helping the practice optimize scheduling and resource allocation.

Sammartino Ophthalmology

• Transitioning from a manual records system to an EHR was a significant shift, requiring extensive changes to workflows and processes.
• Skepticism about adopting new technology created doubts about whether the Intergy system would meet the practice's unique needs.
• Successfully implementing the EHR and practice management system demanded substantial training and ongoing support.

• Ease of Use: “It’s ‘click, click, click,’ and you’re done. Everything is integrated. You don’t have to go to different programs or screens to get things done,” said Jackie Sammartino, RN, Practice Manager.
• Improved Efficiency: The system unified patient check-ins, care and accounts receivable, saving time and enhancing patient service.
• Expert Support: Greenway provided robust implementation support, connecting Sammartino with knowledgeable contacts and local training resources to ensure a smooth transition. 

HealthLinc

• Providing holistic care across multiple disciplines (primary care, dental, vision, behavioral health, etc.) required an integrated approach to avoid patient information silos and ensure data accessibility across clinics.
• Many patients faced transportation challenges, making it difficult to access care from multiple locations.
• Underserved communities required innovative solutions such as mobile practices to deliver care effectively.

• Integrated System: The system helped unify the company’s operations, including medical, dental and mobile unit services, ensuring seamless patient data sharing and care coordination.
• Scalability and Flexibility: “As we’ve grown, Greenway has been right there with us… It’s been a great partnership,” said CEO Beth Wrobel. The technology adapted to the company’s evolving needs, supporting upgrades from paper records to EHRs, and advanced billing and analytics systems.
• Improved Access to Care: Helped provide primary care through a mobile unit for severely mentally ill patients at a community mental health center.

Limitations

• Training support services are limited
• Not compliant with CPT codes
• Built-in forms and notes do not offer customization for specific specialties

Suite Support

Cost of Ownership

Case Study Sources:

• Oak Street Medical
• Sammartino Ophthalmology
• HealthLinc