ICANotes Reviews & Pricing

by ICANotes LLC | Founded 1999, Baltimore, MD

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Overview Pricing Benefits Reviews Features

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What is ICANotes?

Industry Specialties: Serves the medical industry

ICANotes is a comprehensive software solution designed primarily for behavioral health professionals. It streamlines the process of electronic health records (EHR) management, offering a suite of tools tailored to the unique needs of mental health practitioners. ICANotes stands out for its user-friendly interface and its ability to generate detailed clinical notes quickly, which significantly reduces administrative time and allows clinicians to focus more on patient care. Among its most lauded features are customizable templates, secure messaging, and integrated billing capabilities, making it a robust choice for practices of various sizes. When compared to similar products in the market, users often highlight ICANotes for its specialization in mental health, which translates into more relevant features and a better understanding of their specific documentation needs. Pricing for ICANotes typically follows a per-user, per-month model, making it flexible for practices to scale up or down based on their current needs, though specifics can vary and should be confirmed directly with the provider.

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User Sentiment

Based on 183 reviews:

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ICANotes Pricing

Based on our most recent analysis, ICANotes pricing starts at $75 (Monthly).

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Starting From: $75.30
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

ICANotes is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ICANotes:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ICANotes Benefits and Insights

Why use ICANotes?

Key differentiators & advantages of ICANotes

Improve Patient Outcomes: Takes a unique approach to handling patient information and notetaking, in that notes are endlessly customizable via a button-driven interface. Patients receive better treatment with better patient data, more precise records, and an interface that’s customized to the patient and clinician.
Remain Agile: It is a lightweight and cloud-based software solution, resulting in shorter deployment times. Runs on a myriad of devices, not just enterprise-grade hardware.
Integrates Easily Into Workflows: Built to think and operate like a mental health professional with pre-formatted notes, interfaces and more. Does not compromise the user’s workflow. Customizable to meet a clinic’s specific needs. Includes custom interfaces, note outlines and billing forms.
Takes Stress off Administrators: Helps users bill for maximum reimbursement by automatically assessing a user’s billing coding level.

Industry Expertise

ICANotes is one of the first in the industry to promote a behavioral health-centered application. Integrations and interoperability are key features for EHR software, and ICANotes comes with enough to satisfy any user’s needs.

ICANotes Reviews

Average customer reviews & user sentiment summary for ICANotes:

183 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ICANotes reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Friendly: The system is intuitive and accessible, as noted by approximately 72% of users who mentioned its usability.
Customization: Almost 100% of the users who mentioned its customizability state that modules can be adjusted according to their needs.
Support: Support for the system is prompt, and the team is very helpful with resolving issues that arise, as stated by nearly 87% of the users who mention the support offered.

Cons

Interface: Nearly 70% of the users who mention its interface say that it is dated and not easy to navigate.
Learning Curve: It has a steep learning curve, as mentioned by 85% of the users who mention its learning curve.

Researcher's Summary:

ICANotes is a robust solution for health practices. Users like the templates they provide as they are easy to get through. Documenting assessments and clinical notes is easy and makes compliance seamless. Users do not like the interface as it is hard to create individual notes, and the yellow background is not very pleasing to the eye. It also signs out when users lose internet connection. The support team is helpful in all areas like sales, technical support and training. Users were disappointed that it does not have telehealth support.

Key Features

Deploy Anywhere: Deploy on the cloud, with minimal hardware requirements. Has a mobile application for taking notes within a clinical setting.
Stage Two Meaningful Use: Certified to meet stage two meaningful use standards, meaning users can take advantage of incentive programs.
Pre-Formatted Clinical Notes: Handles notes for a variety of behavioral health professions, such as psychiatry, clinical-social work, family therapy, group therapy, therapy and mental health record taking with its robust note-taking features.
Robust Integrations: Integrates with other providers and labs to share notes, lab results, charges, patient data, appointments and more — all across different software systems.
E-Prescribing: Useful for psychiatrists and other prescribers. E-Prescribing lets clinicians send medications to pharmacies and manage and digitally update dosages, amounts or instructions with the software’s medication management features. Equipped with a robust database of drug side effects, interactions and other support tools to prevent adverse side effects.
Automatic Coding: Uses HCFA Guidelines to automatically evaluate and code a patient’s entire treatment journey. Handles coding for psychiatry, therapy, group therapy and more, ensuring the use of E/M reimbursement codes and preventing expensive back charges.
Enhanced Security: Helps users stay HIPAA compliant. Utilizes advanced entry point protection, full encryption (for both sending and receiving documentation and data), access logs, custom alerting, note privacy, record destruction prevention and access levels to make sure both patient and user data are secure and regulation compliant.
ONC-Certified: ONC-Certified and ready to meet any standard. ONC-ATLs, organizations working with The Office of the National Coordinator for Health Information Technology test and certify electronic health record (EHR) systems.
75+ Assessment Tools: Gives clinicians access to over 75 rating and assessment tools, meaning patients get better results, administrators can accurately bill and clinicians can better treat.

Limitations

Some of the product limitations include:

There are frequent outages and screen freezing.
Support team is not knowledgeable and does not address users’ problems.

Suite Support

Email: Users can email [email protected] to receive email support.

Phone: Users can receive phone support at any time by calling 443-221-6796.

Training: ICANotes offers some product training options, such as scheduled training for its software services, as well as a documentation library and a help forum.

Tickets: Anyone can submit a ticket to ICANotes, though the turnaround times are unknown. That said, the ticketing system can handle a wide variety of error codes.