DrChrono Reviews & Pricing

Key Features

• EHR: Provide better care with features like free draw for visual explanations, custom vitals tracking and access to immunization registries
  • Custom Templates: Tailor forms with specific fields, drop-down menus, checkboxes and even add your practice's logo. This ensures your documentation is consistent, efficient and specialized for your needs (e.g., cardiology forms with specific heart diagrams).
  • Electronic Prescriptions: Send prescriptions electronically to pharmacies directly from the patient chart. Access the drug's formulary tier, prior authorization requirements and alternative medications if the prescribed drug isn’t covered. Access patient PDMP data directly within the EHR to identify potential abuse, misuse or doctor shopping.
  • Free Draw: Upload images (x-rays, scans, photos) or use pre-loaded anatomical diagrams within the patient chart and draw directly on them.
  • Custom Vitals: Create vitals specific to your needs including things like blood glucose and oxygen saturation levels. Capture data in various formats: text, numbers or predefined options using dropdown lists. Access the flowsheet to visualize trends in custom vitals over time.
  • Prior Authorizations: Initiate the ePA request directly from the prescribing workflow. Automatically populate the prior authorization request form with relevant patient information (demographics, insurance details, medication prescribed) pulled from the patient's chart.
  • Lab Orders: Integrate with national, regional and specialty labs like Quest Diagnostics and Labcorp. Create predefined lab panels for common tests or specific conditions. For example, you could create a "lipid panel" or a "prenatal panel" with a single click. View lab results within the patient's chart, organized by date, test type and ordering provider.
  • Medical Speech-to-Text: Use voice to input clinical notes, patient histories and other information. See your spoken words appear as text in real time within the EHR to review and edit the transcription as you go.
  • Immunization Registries: Automatically send your patients' vaccination details to the state IIS, ensuring that records are up-to-date and complete. Retrieve immunization records from the IIS, even if your patient received vaccinations elsewhere to avoid unnecessary duplicate vaccinations and identify potential gaps in their immunization schedule.
• Practice Management: Save time and reduce errors with appointment management tools, including appointment profiles, insurance eligibility checks, online scheduling and automated reminders.
  • Appointment Profiles: Instead of manually entering the same details (length, reason, etc.) for every appointment of the same type, you create a profile once and it auto-fills the details (duration, reason for visit, exam room and billing codes).
  • Eligibility Checks: Verify your patients’ insurance eligibility in real time — check what services are covered under the plan (e.g., office visits, labs, specialists) and any limitations or exclusions.
  • Online Scheduling: Set specific days and times when each provider is available for appointments. Offer different appointment types online (e.g., new patient, follow-up, consultation) with varying durations. Add buffer time between appointments to prevent scheduling conflicts and allow for patient check-in/check-out.
  • Patient Reminders: Send automated appointment reminders via email, text or SMS. Configure reminders to be sent at various intervals before the appointment like — a few days before, the day before or a few hours before.
• Medical Billing: Improve your revenue cycle management with tools like billing profiles, medical coding and automated claims submission.
  • Billing Profiles: Combine frequently used CPT, HCPCS, custom codes and ICD-10 codes into a single profile. Attach common modifiers to the codes within the profile (e.g., modifier 25 for a significant, separately identifiable E/M service).
  • Medical Coding: Easily search and select the appropriate codes within the EHR using keywords, code numbers or descriptions. Perform basic code checking to identify potential errors such as invalid codes or missing modifiers.
  • Good Faith Estimates: Generate good faith estimates to help patients understand costs upfront and avoid surprise bills.
  • Claims Submission: Submit electronic claims to insurance companies within the system. Track claim statuses in real time. Scrub claims for errors like missing information or formatting mistakes before submitting them to payers to avoid denials and claim rejections.
  • Denial Resolution: Generate denial analysis reports to identify denial patterns. Edit and submit corrected claims directly within the system. If you disagree with a denial, generate appeal letters and track their statuses.
  • Patient Statements: Generate statements for individual patients or groups of patients based on various criteria (e.g., date range, insurance status, outstanding balance).
• BI Tools: Get a visual summary of key metrics and performance indicators. Generate customizable reports to:
  • Track revenue, expenses and profitability
  • Analyze claim submission, acceptance, denial and reimbursement rates.
  • Track patient demographics, appointment history and billing information.
  • Analyze appointment scheduling and no-show rates.
• Mobile Capabilities: Schedule appointments, send patient statements, bill insurance, document patient encounters, access lab results and more from iOS devices like iPad, iPhone and Mac.
• Telehealth: Patients can join the telehealth visit from their computer, tablet or smartphone using the link provided in their email reminder. Providers can share their screens with patients to review medical records, lab results, X-rays or educational materials.

See It in Action: Features Tested and Reviewed

Scenario 1: Scheduling bulk appointments

• Can it schedule appointments for multiple patients at once, or is it limited to single patients?
• Does the system support scheduling various appointment types, such as follow-ups, new patient visits and procedures during bulk scheduling?
• Does the system proactively detect and resolve potential scheduling conflicts when booking multiple appointments simultaneously?
• Can users create recurring appointments?

Scenario 2: Setting up appointment reminders

• Can reminders be sent through various channels like email, SMS, in-app notifications and phone calls?
• Is it possible to customize reminder templates with practice branding, extra information or personalized messages?

Scenario 3: Creating a custom clinical form

• Can we create forms without needing to write any code?
• Are there pre-built templates to speed up the process?
• Can we see changes in real time and preview the final form before publishing?
• Does the form builder offer a variety of field types (text, dropdown, checkbox, etc.)?

Scenario 4: Documenting patient details

• Can we create and save macros easily?
• Is there a clear process for deleting macros with appropriate warnings?

Scenario 5: Setting Up Visual Alerts

• Can we easily create new patient flags and customize their names and colors?
• Is there a limit to the number of flags we can create?
• Can we edit or delete existing flags?
• Do flags trigger any alerts or reminders during patient encounters?

Scenario 6: Creating patient bills

• Can we add multiple ICD-10, CPT and HCPCS codes to a single billing profile?
• Can we edit billing profiles to add or remove codes?
• Can we apply a billing profile when scheduling an appointment?
• How do we delete a billing profile that is no longer needed?

• Profile Name: Skin Biopsy
• ICD-10 Code: L72.3 (sebaceous cyst) and D23.30 (Other benign neoplasms of skin of unspecified part of face)
• CPT Code: 11100, 12001 and 11400

• Appointment window
• Live claims feed
• Clinical note
• Form builder

• Billing status
• ICD version
• Payment profile
• Payer pre-auth number
• Billing note

Scenario 7: Adding Insurance Details

• Can we add multiple insurance info to a patient’s chart?
• Can we submit claims electronically?

• Subscriber is the Patient: Yes
• Insured person is the same person as the Patient: Yes
• Insurance Company: Blue Cross/Blue Shield
• Carrier Payer ID: BCBS123
• Alternate Eligibility Payer: N/A
• TPL Code: N/A
• Insurance ID Number: A1B2C3D4E5
• Insurance group name: Acme Corporation Employees
• Insurance group number: G12345
• Insurance plan name: BlueChoice PPO
• Insurance plan type: Preferred Provider Organization (PPO)
• Insurance claim office number: 1-800-555-1212
• Number visits allowed per year: 20
• Card issued date: 01/01/2024
• Primary Insurance Notes: None

OnPatient Portal

• Social security number
• Address
• Valid phone number and email address

Approach to Common EHR Challenges

• Reduce Charting Headaches: Manage appointments, talk to patients and get reports from an integrated platform. Range Urgent Care used this to cut their charting time by 50%. This increased their provider-patient interaction time by 10 minutes or more per patient, leading to a more relaxed and unrushed “coffee shop-like” patient experience.
• Dictate, Don’t Type: Dr. Surinder Saini, a Southern California-based gastroenterologist, used speech-to-text capabilities to chart patients’ notes. He also noticed the system adapted to his accent without compromising notes.
• Achieve Claim Transparency: New Day Therapy, a mental health practice, saw 100% of claims paid within 60 days with the system’s live claims feed and payment analysis report.
• Tailor the System to Your Unique Needs: Customize templates, forms and workflows to fit your specialty preferences. CityHealth Urgent Care used the system’s open API and customizable EHR to quickly pivot to COVID-19 testing during the pandemic, allowing them to adapt to the changing healthcare landscape and meet their community needs.
• Prescribe Anywhere, Access Anytime: Easily share patient information with other healthcare providers, labs and pharmacies, ensuring a smooth care continuum. BearTooth Brainworks’ founder Brian O’Neill uses the system’s ePrescribing functionality to send prescriptions to any U.S. pharmacy, ensuring patients have uninterrupted access to medications, even while traveling.

Cost of Ownership

• Prometheus
• Hippocrates
• Apollo
• Apollo Plus

Demo Resources

• Free Trial: The vendor provides a free trial to help you experience the platform firsthand. This hands-on approach lets you explore the features, navigate the interface and determine if the system meets your needs.
• Training Videos: Check out the training videos that walk you through specific features like telehealth, macro buttons and form building step by step.
• Feature Videos: These give you a quick rundown of what each tool does and how it can benefit your practice.

FAQs

• Scheduling
• Charting
• Form building
• Billing
• Message center and reports
• Mobile app

Case Study Source Links:

• Range Urgent Care
• Dr. Surinder Saini
• New Day Therapy
• CityHealth Urgent Care
• BearTooth Brainworks