ChartLogic Reviews & Pricing

by ChartLogic | Founded 1994, Salt Lake City, UT

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Overview Pricing Benefits Reviews Features

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What is ChartLogic?

Industry Specialties: Serves the medical industry

ChartLogic offers a comprehensive software solution designed to streamline tasks such as electronic health records (EHR) management, practice management, and medical billing. This software is particularly well-suited for small to mid-sized medical practices seeking to enhance efficiency and accuracy in their operations. Its intuitive interface and robust functionality make it an attractive option for healthcare providers aiming to improve patient care and administrative workflows.

Key benefits of ChartLogic include its ability to reduce paperwork, improve data accuracy, and facilitate better patient outcomes through seamless information sharing. Popular features include customizable templates, voice recognition for note-taking, and integrated billing systems. Users often appreciate the software's ease of use and the responsive customer support.

In terms of pricing, ChartLogic typically operates on a subscription model, with costs varying based on the number of users and specific features required. This flexible pricing structure allows practices to scale their investment according to their needs, making it a cost-effective choice in the EHR market.

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User Sentiment

Based on 61 reviews:

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ChartLogic Pricing

Based on our most recent analysis, ChartLogic pricing starts at $149 (Monthly).

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Starting From: $149
Pricing Model: Monthly
Free Trial: No

Training Resources

ChartLogic is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ChartLogic:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ChartLogic Benefits and Insights

Why use ChartLogic?

Key differentiators & advantages of ChartLogic

Maintain Compliance: It maintains compliance with medical codes and patient privacy measures like HIPAA and ONC-ACB.
Interoperability: Electronic medical records are built to be securely shared across practices and systems, and ChartLogic is no exception. The software creates records that are securely encrypted for clinicians, and are endlessly portable.
Save Money: With one powerful EMR system, users can accomplish a variety of tasks without needing to branch out to additional software, like speech-to-text or documentation software.
Retain Patients, Generate Additional Income: With efficient software, users can cut down on bottlenecks, and retain patients at their practice instead of having them search for other providers. Keeping patients coming back through a user’s doors means they can generate substantial revenue streams.
Save Time: The software is lightweight, with small resource requirements. Users won’t have to deal with clunky software, and they won’t be slowed down by archaic input methods when they take advantage of ChartLogic’s PrecisionVoice technology.

Industry Expertise

ChartLogic was one of the first software companies in the medical charting software industry. Since 1994, ChartLogic has served a diverse medical population across a range of specialties. They also create products geared towards administrators, such as scheduling, billing and patient portals.

ChartLogic Reviews

Average customer reviews & user sentiment summary for ChartLogic:

61 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ChartLogic reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Users praise ChartLogic's user-friendly design, highlighting its ease of navigation and straightforward workflows, which streamline tasks like patient charting and appointment scheduling.
Comprehensive Features: ChartLogic is lauded for its extensive functionality, covering a wide range of EHR needs, including e-prescribing, medical billing, and patient portal management, eliminating the need for multiple disparate systems.
Strong Customer Support: Users consistently commend ChartLogic's responsive and knowledgeable customer support team, emphasizing their helpfulness in resolving technical issues and providing timely assistance.

Cons

Difficult to Use: Users have reported ChartLogic's interface as being unintuitive and cumbersome to navigate, leading to frustration and decreased efficiency.
Limited Features: Some users have expressed dissatisfaction with the limited functionality of ChartLogic, finding it lacking in features compared to other EHR systems.
Poor Customer Support: Users have reported difficulties in getting timely and effective support from ChartLogic, leading to prolonged downtime and unresolved issues.

Researcher's Summary:

Is ChartLogic the logical choice for your practice? Recent user reviews suggest that while ChartLogic offers a robust suite of features, it may not be charting the ideal course for every practice. Users appreciate its intuitive interface and comprehensive features, particularly highlighting its strengths in billing and patient management. For example, users praise the system's ability to efficiently generate claims and track patient information, streamlining administrative tasks. However, some users have voiced concerns about the software's reporting capabilities, finding them to be less robust compared to competitors like Athenahealth or Kareo.

A key differentiating factor is ChartLogic's integrated precision voice feature, allowing physicians to navigate and input data using voice commands, a feature not commonly found in other EHR systems. This hands-free functionality is particularly valuable for busy physicians, enabling them to maintain focus on patient care while efficiently documenting encounters. However, some users have reported occasional glitches with the voice recognition, suggesting that this feature, while innovative, may still require some refinement. Overall, ChartLogic appears to be best suited for smaller practices seeking a user-friendly system with strong billing and patient management capabilities. Larger practices with more complex reporting needs may find other EHR solutions more suitable. Keep in mind that software is constantly evolving, so it's always a good idea to check for the latest updates and user feedback.

Key Features

Browser Agnostic: When delivered in the cloud, users can access the software across operating systems and browsers. In addition to being accessible, it’s also built with responsiveness in mind.
Intuitive Dashboard: ChartLogic’s dashboard displays all relevant information in one screen through four key elements of the practice namely Physician ToDos, Patient Information, Active Care, and Schedule.
Physician ToDos: This feature provides at-a-glance information for physicians in regards to their next tasks and action items.
Managed IT: The company offers a total IT solution, with 24/7 help desk support, security monitoring, system evaluation, security audits, hardware configurations and more.
E-Prescription: With E-Prescribe, a patient’s medication orders can be sent electronically to the pharmacy for processing, pick up, and if need be, adjustment. The system can also cross check a patient’s medical history to prevent any medication conflicts.
Patient Information: All the information about the patient including their demographic details and history can be accessed from this section of the dashboard.
CharLogic Labs: Its EHR’s labs enable providers to process lab orders, view results, create test groups for common tests and build reports in one centralized location. Furthermore, through integration with Change Healthcare’s Clinical Network, the ChartLogic Labs module connects providers to labs across the nation, eliminating labor intensive point-to-point interfaces and management issues.
Voice Dictation: With PrecisionVoice technology, clinicians and administrators can take notes and compliment their workflows without ever having to touch pen, pencil or keyboard.
Note and Template Builder: The note and template builder can fill a user’s documenting needs while being completely customizable and user-friendly.
Data Share: ChartLogic facilitates complete data access for multiple locations.
Patient Tracker: Patient tracking features let users know where a patient is in their treatment, how long they’ve been waiting and more.
Referral Reply: Referral reply instantly sends letters for inbound and outbound patient referrals to other clinicians.
Interoperability: ChartLogic EHR leverages AI-enabled applications such as voice dictation streamline workflows to improve interoperability. It has standard and custom API/HL7 interfaces that enable physicians to connect to other systems that are currently being used.

Limitations

Some of the product limitations include:

ChartLogic does not support viewing xml files.
ChartLogic does not provide internal messaging.
It can only send direct messages to recipients belonging to a EHNAC-DirectTrust DTAAP certified network.

Suite Support

In addition to traditional support options such as email or phone, the company also offers live chat support, which is available Monday through Friday, 6 a.m. to 6 p.m. MST. A remote service option is also offered, where clients can connect with the remote services team and solve their issues directly.

Email: Users can contact support at [email protected]. Turnaround times are unknown.

Phone: Phone support is offered Monday through Friday, from 6 a.m. to 6 p.m., MST. Users can reach their support agents at (800) 838-5899.

Training: Though they offer no formal training option, ChartLogic offers a series of whitepapers, webinars and video tutorials on operating ChartLogic EHR.

Tickets: There is no support ticketing available.