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#3

Carbon Health is ranked #3 in the Care Coordination Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Carbon Health Pricing

Based on our most recent analysis, Carbon Health pricing starts in the range of $100 - $500.

Price
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Starting From
Undisclosed
Pricing Model
Annually, Quote-Based
Free Trial
Yes, Request for Free

Training Resources

Carbon Health is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Carbon Health:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Carbon Health Benefits and Insights

Why use Carbon Health?

Key differentiators & advantages of Carbon Health

  • Easy Accessibility: Access patient history, insurance cards and labs from any web-based device and prescribe medications electronically. Transfer records to another health system with interoperability. 
  • Save Time: Use machine-based learning for quicker patient diagnosis. Minimize time spent on filing medical records with customizable templates. Eliminate the need for medical record software. 
  • Fewer Errors: Eliminate paperwork and reduce errors caused by handwriting and legibility with digital documentation. 
  • Improved Patient Care: Utilize in-app messaging and video calls for patient communication and access to second opinions. Improve treatment with access to a patient’s full medical history and analysis for patterns. 
  • Security: Encrypt sensitive data. Ensure patient information remains private and compliant with HIPAA and other frameworks. 

Industry Expertise

Carbon Health specializes in providing comprehensive healthcare solutions, particularly excelling in urgent care, primary care, and virtual care services. It is best suited for healthcare providers seeking an integrated platform to streamline patient management, enhance care coordination, and improve operational efficiency. The software is ideal for clinics, hospitals, and telehealth services aiming to deliver high-quality, patient-centered care while optimizing their administrative and clinical workflows.

Carbon Health Reviews

Average customer reviews & user sentiment summary for Carbon Health:

User satisfaction level icon: great

4 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Carbon Health reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy Scheduling: Users appreciate the convenience of booking appointments online, often noting that it's simpler than traditional methods.
  • Virtual Care: Many users highlight the ease of accessing virtual appointments, especially for routine checkups or follow-ups.
  • Communication: Users often praise the platform's communication features, such as the ability to message their providers directly.
  • Accessibility: Users find the platform's accessibility features, like the ability to view lab results online, to be helpful.

Cons

  • Appointment Scheduling: Some users have reported difficulty scheduling appointments, particularly for urgent care needs. They've mentioned long wait times and limited availability, which can be frustrating when seeking timely medical attention.
  • Communication: Communication issues have been a recurring theme in user feedback. Some users have expressed dissatisfaction with the responsiveness of Carbon Health's customer support team, particularly when dealing with billing inquiries or technical problems.
  • Lab Results: Accessing lab results has been a point of contention for some users. They've reported delays in receiving results and difficulties navigating the platform to find the information they need. This can be particularly concerning for patients who need to monitor their health closely.
  • User Interface: The user interface has been criticized by some users for being clunky and difficult to navigate. They've found it challenging to locate specific information or complete tasks efficiently, which can be frustrating for users who are already dealing with health concerns.

Researcher's Summary:

User reviews from the past year paint a mixed picture of the software, with some praising its ease of use and comprehensive features, while others criticize its reliability and customer support.

Many users find Carbon Health's user-friendly interface and intuitive design to be a major strength. They appreciate the software's ability to streamline their workflow, making it easier to manage appointments, chart patient records, and process claims. For example, one user raved about the software's "seamless integration" with their existing practice management system, which allowed them to "easily access patient information and schedule appointments." Another user praised the software's "intuitive design," which made it "easy to learn and use, even for staff who are not tech-savvy."

However, some users have expressed concerns about Carbon Health's reliability and customer support. They report experiencing frequent glitches and bugs, which can disrupt their workflow and lead to frustration. One user complained about the software's "frequent crashes," which "caused them to lose valuable data." Another user criticized the company's "lack of responsiveness" to their support requests, which they found "unacceptable."

Overall, Carbon Health seems to be a good fit for smaller practices that are looking for a user-friendly and affordable EHR solution. However, larger practices or those with complex needs may want to consider other options, as Carbon Health's reliability and customer support have been called into question.

Key Features

  • Scheduling: Embed scheduling widgets into existing websites. Manage patient appointments and coordinate with physicians and on-call scheduling. 
  • EMR: Access digitized patient medical records from any web-based devices. Secure data without additional software. 
  • Billing and Invoicing: Extract and authenticate patient insurance codes instantly. Utilize online billing to charge patients via the app and receive payments securely. 
  • Reminders: Receive in-app alerts for patient appointments. Send automated lab updates and pill reminders to patients. 
  • Digital Onboarding: Streamline the onboarding process with access to patients’ medical and billing history. Maintain updated digital records. 
  • Instant Messaging: Connect with doctors for a second opinion and communicate with patients remotely using live chats. 
  • Digital Prescription: Upload and fill E-prescriptions using electronic signatures for verification. 
  • Advanced Analytics: Utilize machine learning for possible diagnosis and continuous analysis to optimize patient-doctor interactions. 
  • Security: Keep PHI secure and HIPAA compliant using in-built procedures and controls. 

Suite Support

mail_outlineEmail:[email protected]
phonePhone:Information not specified.
schoolTraining:Access live online training for continued education and troubleshooting.
local_offerTickets:Visit the support portal to submit a request.
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