athenaClinicals Reviews & Pricing

by athenahealth, Inc. | Founded 1997, San Diego, CA

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What is athenaClinicals?

Industry Specialties: Medical

AthenaClinicals EHR, by athenahealth, helps healthcare organizations maximize productivity and efficiency by handling repetitive, time-consuming tasks. Physicians use this product to manage appointment scheduling, medical documentation, patient information, diagnosis, health analytics and more.

The system allows physicians to spend more of their time focusing on the patient and less time dealing with tedious clerical work. This vendor connects over 160,000 providers and 100 million patients to help provide the most informed, accurate and quality treatment possible.

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User Sentiment i

Based on 815 reviews:

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Product Screenshots and Videos

#18

athenaClinicals is ranked #18 in the EMR Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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athenaClinicals Pricing

Based on our most recent analysis, athenaClinicals pricing starts at $10 (Per Provider, Monthly).

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Starting From: $10
Pricing Model: Per Provider, Monthly
Free Trial: No

Training Resources

athenaClinicals is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for athenaClinicals:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

athenaClinicals Benefits and Insights

Why use athenaClinicals?

Key differentiators & advantages of athenaClinicals

Faster Documentation: AthenaClinicals EHR processes paper documents and transfers them to the EHR automatically. Information no longer needs to be entered and re-entered on paper, which saves physicians time.
Quick Installation/Usability: The system's easy-to-use interface and individual training courses make athenaClinicals a breeze to implement. While most EHR systems take months or even more than a year to go live, athenaClinicals can be implemented in nearly half that time.
Focus on Patients: AthenaClinicals handles numerous tasks and technical issues that may otherwise conflict with providing the highest quality patient care. Authorization management is also available for smaller practices, allowing physicians to focus more of their efforts on what’s most important — the patient.
Mobility: With healthcare professionals becoming increasingly busy, athenaClinicals EHR enables physicians to work while they’re out of the office. Practitioners can send out notifications, request medications and exchange messages with their patients online.
Low Cost: Unlike the majority of EHRs, athenaClinicals has zero hidden fees and does not charge for upgrades.

Industry Expertise

For over a decade, athenaClinicals has been used by a wide variety of health organizations to manage operations. With the largest connected network in health care, athenaClinicals EHR keeps providers connected and has helped improve the overall quality of treatment.

athenaClinicals Reviews

Average customer reviews & user sentiment summary for athenaClinicals:

815 reviews

76%

of users would recommend this product

athenaClinicals has a 'good' User Satisfaction Rating of 76% when considering 815 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of athenaClinicals reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Many users find athenaClinicals intuitive and easy to navigate, even for those new to electronic health records. They appreciate the straightforward design and clear labeling, which makes it simple to find the information they need quickly.
Comprehensive Features: athenaClinicals offers a wide range of features that cater to various practice needs, from scheduling and billing to patient management and clinical documentation. Users appreciate the ability to manage all aspects of their practice within a single platform.
Strong Customer Support: athenaClinicals is known for its responsive and helpful customer support team. Users praise the availability of support resources, including phone, email, and online chat, which makes it easy to get assistance when needed.
Integration Capabilities: athenaClinicals integrates seamlessly with other healthcare applications, such as lab systems and pharmacy software. This integration streamlines workflows and reduces the need for manual data entry, saving time and improving efficiency.

Cons

Limited Customization: Some users have reported that athenaClinicals' customization options are limited, making it difficult to tailor the system to their specific workflow needs. For example, some users have found it challenging to create custom reports or modify the user interface to better suit their practice's unique requirements.
Steep Learning Curve: The software's interface can be complex and require significant training to master. This can be particularly challenging for new users or those transitioning from a different EHR system. For example, some users have reported difficulty navigating the system's menus and understanding the various features and functionalities.
Technical Issues: Some users have reported experiencing technical issues with athenaClinicals, such as slow loading times, system crashes, or data syncing problems. These issues can disrupt workflow and lead to frustration for users. For example, some users have reported encountering errors when attempting to access patient records or submit electronic prescriptions.
Customer Support: Some users have expressed dissatisfaction with athenaClinicals' customer support. They have reported long wait times, difficulty reaching a representative, or unhelpful responses. For example, some users have reported being unable to resolve technical issues or get timely assistance with billing questions.

Researcher's Summary:

AthenaClinicals is a cloud-based EHR software known for its robust features and intuitive interface, but user reviews over the past year have been a mixed bag. A standout feature is its comprehensive patient portal, athenaCommunicator, which empowers patients to schedule appointments, view health records, and communicate securely with providers. This not only enhances patient engagement but also streamlines administrative tasks for practices. Another strength is athenaClinicals' integration with a vast network of healthcare providers, athenaNet, facilitating seamless data exchange and care coordination. This interoperability is crucial in today's healthcare landscape, allowing providers to access a more complete patient history and make informed decisions. However, some users have reported that the software can be clunky and difficult to navigate, particularly for those unfamiliar with EHR systems. Additionally, while athenaClinicals offers extensive reporting capabilities, some users have found the sheer volume of data overwhelming and difficult to interpret without dedicated support.

Overall, athenaClinicals is best suited for practices seeking a feature-rich EHR solution with a strong emphasis on patient engagement and care coordination. Its robust patient portal and integration with a vast provider network make it an excellent choice for practices looking to streamline workflows and improve communication. However, practices with limited technical expertise or those overwhelmed by extensive data analysis might find athenaClinicals less user-friendly and may require additional support to fully utilize its capabilities.

Key Features

Clinical Efficiency: Users can access clinical information from numerous sources instantly. Secure text messaging is used to help make informed decisions when it comes to treatment.
Patient Portal: Athenahealth’s patient portal tool, athenaCommunicator, lets patients view their health history, schedule appointments, sign forms, pay bills and more. Patients can also receive automated notifications and reminders regarding upcoming appointments, test results and more.
athenahealth Network: With the nation’s most connected healthcare network, athenaClinicals can compare a clinic's health performance with that of other providers, as well as automatically providing clinical recommendations based on patients’ activity on the network. Information is exchanged between over 250,000 points of care, such as urgent care, specialties, labs, pharmacies and more.
Intelligent Workflows: AthenaClinicals EHR learns from the network the more a client uses the program and simultaneously provides relevant patient information during the point of care.
Interoperability: Many EHR solutions are quite limited when it comes to sharing patient information. With athenaClinicals on the other hand, practitioners can exchange important patient data with a number of other care sites and add it into a patient’s chart, making it so that physicians have all the patient information they need.
Integration: AthenaClinicals EHR is integratable with many athenahealth services and solutions to help with every aspect of a health facility’s business. These integratable features include medical billing, care coordination, medical reference apps and more.

Suite Support

In addition to a variety of customer assistance options, athenaClinicals offers 24/7 emergency support.

Phone: Phone support is available for all seven athenahealth locations, including three in India. All phone numbers are provided on its website.

Training: Providers can receive help with the implementation of athenaClinicals as well as continued training afterwards. Webinars, tutorial videos and live demos are also available online.

Tickets: Athenahealth’s website lets customers submit a request to schedule a one-on-one meeting at a convenient time.