eZCom Reviews & Pricing

Is eZCom EDI really eZ to use, or does it leave users feeling like they're stuck in the Stone Age of technology? User reviews from the past year paint a picture of a platform that, while generally well-regarded for its user-friendliness and robust customer support, suffers from some noteworthy drawbacks. Many users praise eZCom for its intuitive interface, highlighting its ability to simplify complex EDI processes. For instance, one user, a Wholesale Sales Support Specialist, mentions that eZCom "is very user friendly" and that their "customer service team is amazing," adding that the software effectively "converted raw data to readable data that everyone in the team can understand." This ease of use makes it particularly appealing to businesses new to EDI or those without dedicated IT resources. However, this apparent simplicity comes at a cost, as several users point out limitations in eZCom's reporting tools and customization options. Some find the search functionality cumbersome, particularly when dealing with large volumes of data. Occasional slowness and a lack of advanced features further detract from the user experience. One user specifically notes that "the customization seems pretty limited as of now," while another expresses frustration with the "lack of reporting tools."

What truly sets eZCom apart, according to many users, is its exceptional customer support. Users consistently commend the responsiveness, knowledge, and helpfulness of the support team, emphasizing their ability to quickly resolve issues and provide clear explanations. This high level of support proves invaluable, particularly for businesses navigating the complexities of EDI. One user, for example, shares that "the customer service's availability and attention to detail are excellent." Another user echoes this sentiment, stating that "customer support is always a call away."

In conclusion, eZCom appears to be a mixed bag – a user-friendly platform held back by limited functionality and occasional performance issues, but redeemed by its stellar customer support. It seems best suited for small to medium-sized businesses new to EDI or those prioritizing ease of use and reliable support over advanced features and customization. However, businesses with more complex needs or those handling large data volumes might find eZCom's limitations too restrictive and may want to consider alternatives like SPS Commerce Fulfillment EDI or TrueCommerce EDI, which offer more comprehensive feature sets.