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What is Cleo Integration Cloud?

Industry Specialties: Serves all industries

Cleo Integration Cloud is a comprehensive software solution designed to streamline and automate the process of data integration, including Electronic Data Interchange (EDI), across various systems and platforms. It is particularly well-suited for businesses looking for a robust tool to manage their EDI requirements and other integration needs efficiently. One of the key benefits of using Cleo Integration Cloud is its ability to enhance operational efficiency by automating data exchanges, thereby reducing manual errors and saving time. Among its popular features are its user-friendly interface, scalability to handle growing data volumes, and strong security measures to protect sensitive information. When compared to similar products, users often highlight Cleo Integration Cloud's reliability and the quality of customer support. Pricing considerations for Cleo Integration Cloud typically involve a range based on the scale of the deployment and services required, with payment options that may include monthly or annual subscriptions, depending on the specific needs of the business.

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#4

Cleo Integration Cloud is ranked #4 on the top 10 EDI Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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Cleo Integration Cloud Pricing

Based on our most recent analysis, Cleo Integration Cloud pricing starts at $400 (Monthly).

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Starting From
$400
Pricing Model
Monthly
Free Trial
No

Training Resources

Cleo Integration Cloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Cleo Integration Cloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Cleo Integration Cloud Benefits and Insights

Why use Cleo Integration Cloud?

Key differentiators & advantages of Cleo Integration Cloud

  • Faster Onboarding: Get to the marketplace faster with a pre-defined network of over 900 business connections that can be leveraged to onboard their trading partners. 
  • Improve Overall Efficiency: With broad support for B2B integration like spreadsheets, EDI, APIs and flat files, users can exchange information without wasting valuable resources. 
  • All Data Formats: Handle complex integration projects with its any-to-any transformation system. Handle integrations faster from any data source. 
  • Streamlined Ecosystem Connection: Support for protocols like HTTPs, FTPs, SFTP, AS2 and email help users guarantee that their ecosystem connections are fully secure. 
  • Integration Automation: Included self-service build and design tools let users create and deploy integrations crafted to meet their unique requirements. Professional managed services can also design and build integrations to your specifications. 
  • Integration Control: Included self-service build and design tools let users create and deploy integrations crafted to meet their unique requirements. Professional managed services can also design and build integrations to your specifications.  
  • Increased Visibility: Cleo gives users valuable visual intelligence of their integration transactions. These tools help surface errors faster and discover inefficiencies in their processes for faster resolution. Better visibility helps uncover actionable insights that help users make educated decisions about business strategies. 
  • Multi-Industry Support: Cleo provides integrations and connectors for various industries, including transportation and logistics, wholesale, distribution, manufacturing and more. 

Industry Expertise

Cleo’s ecosystem integration suite helps businesses draw maximum value from their enterprise data integration and movement. Their solutions give customers valuable visibility into customer, marketplace, internal cloud and external on-premise applications. They support a wide range of industries with a robust catalog of connectors built to streamline ecosystem connections.

Cleo Integration Cloud Reviews

Average customer reviews & user sentiment summary for Cleo Integration Cloud:

User satisfaction level icon: great

395 reviews

89%

of users would recommend this product

Cleo Integration Cloud has a 'great' User Satisfaction Rating of 89% when considering 395 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Cleo Integration Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: The system has a user-friendly UI, with ease of use, navigation and accessibility, noted by about 94% of reviewers.
  • Support: Support is quick to respond, friendly and knowledgeable, according to about 84% of users.
  • Functionality: About 71% of users who mentioned functionality found its features and resources very robust and useful.
  • Scalability/Flexibility: The platform is designed to scale according to business needs, as reviewed by all users who reviewed its scalability.
  • Implementation: 80% of users who talked about implementation stated that the system offers effortless transition and implementation.

Cons

  • Learning Curve: About 88% of respondents who reviewed its learning curve found that it’s difficult to operate for new users, taking a while to get used to the system.
  • Performance: About 61% of reviewers who reviewed performance experienced bugs, glitches and connectivity issues.
  • Cost: The platform can be expensive, training and unlimited licensing cost-prohibitive, as mentioned by about 83% of reviewers mentioning cost.
  • Reporting: Although only mentioned by a few reviewers, all of them who reviewed reporting found the feature underdeveloped, with room for improvement.

Researcher's Summary:

Cleo Integrated Cloud provides a robust suite of features and communication protocols. Users were satisfied with the accessibility and ease of configuration. The system supports FTP, SFTP and AS2 protocols, and its proxy server enables secure transactions. Users could leverage multiple schemas, such as Json, XML, EDI, Txt, MFT and API for data transformation and integration. Users specifically praised their customer support, mentioning that they take the time to resolve any problems that occur. Users found the system capable of real-time data exchange and processes. It also empowered better collaboration with options to collaborate on projects and numerous preconfigured connections.
However, there were mixed reviews when it came to customization, with some claiming that the cloud-based system takes away some control. Some users experienced occasional performance and connectivity issues. Several issues were raised by a few reviewers, including difficulty in troubleshooting, limited reporting and analytics. Overall, it’s a robust application for connection management and mapping.

Key Features

  • Robust Integrations: With API, EDI and file integration it helps users discover new opportunities while boosting agility and minimizing complexity. It can also extend marketplace reach with included digital marketplace and e-commerce channels. 
  • Transportation and Logistics: Supports supply chain integration and EDI logistics to optimize, streamline workflows and save money with features that support trucking, air freight, 3PL and warehouse processes.  
  • Centralized EDI: Optimize EDI and non-EDI integrations by uniting them on a single platform. This consolidation helps streamline the creation of a business flow between applications and partners. 
  • Manufacturing Support: Supports manufacturing integrations and can help accelerate order-to-cash cycles, resolve disputes, connect pharmaceutical manufacturers to logistics providers and suppliers and more.  
  • Wholesale and Distribution: Optimizing digital integration processes across a supply chain can boost sourcing and distribution performance. It also helps users integrate EDI and APIs to connect to their retail, manufacturing and e-commerce channels. 
  • Multiple Deployments: Can be deployed as a cloud, hybrid, or private cloud to fit the unique needs of each business. 
  • Managed Services: Users that opt for Cleo’s Managed services gain professional end-to-end ecosystem integration support, service scaling, helpful automatic notifications and around the clock monitoring.  

Suite Support

Multiple, tiered support packages are available. Standard support hours take place Monday — Friday, 24-hours a day. They also provide 24/7 transaction monitoring and down support. Here are some more ways to get in touch with support professionals:

mail_outlineEmail: Cleo LexiCom, VLTrader and Harmony users can contact [email protected] for help. Cleo Streem Products users can reach out to [email protected]. Cleo EEI, ESX, VAN and Clarify customers can contact [email protected]. Finally, Managed Services queries can be directed to [email protected].
phonePhone: Users can call +1-815-282-7894, +1-866-444-CLEO in the US and +44 2038653439 in the UK for phone support. US-based Managed Services customers should call 866.444.CLEO and select option 4. International customers can dial 815.282.7894 and choose option 4.
schoolTraining: Cleo University offers remote training courses on specific pieces of the system. These classes can be 2-4 hour single day courses or multi-day setups that are five hours a day. They also have a Documentation portion of their site that contains information about their products.
local_offerTickets: Ticketing options are not available.

Customers

  • Barilla Software Tools
  • TaylorMade Software Tools
  • CTSI Global Software Tools
  • Kelloggs Software Tools
  • AT and T Software Tools
  • Duraflame Software Tools
  • Jack Cooper Software Tools
  • Lipari Software Tools
  • Mohawk Global Logistics Software Tools
  • New Balance Software Tools
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    Testimonials

    Cleo Integration Cloud is helping us remain nimble in the face of ever-changing market dynamics, and the platform's inherent flexibility enables us to exceed customer expectations while positioning us well for future growth. It's a complete solution that works well for us.

    - Todd Hendershot

    CIO at Steel Technologies

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    Product Publications

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    The Common-Sense Guide to IT Systems Modernization
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    The 2021 State of Ecosystem and Application Integration Report
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    A note from Cleo, Inc.

    The Art of Appreciation: What it Means to Us

    How does a company of 350 employees create a culture that’s genuinely focused on customer success? For Cleo, the core idea at work is Appreciation. It’s at the heart of who we are — and how we treat each other — guiding our decisions, every day. It’s important because we know that as our customers grow, they’ll face new challenges. When they do, Cleo will be there for them.

    Why? Because eCommerce-driven digital transformation is downright maddening, bringing unsettling change to businesses everywhere. Cleo employees’ deep Appreciation about this societal shift gives us unique understanding about our customers’ challenges, which opens the door for us to help them discover the answers they need to succeed. We’ve already helped more than 4,000 companies around the globe solve their ecosystem integration challenges, and we have every intention of helping many more.

    - ., .

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