Webgility Reviews & Pricing

by Webgility | Founded 2007, Scottsdale, AZ

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Overview Pricing Benefits Reviews Features

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What is Webgility?

Industry Specialties: Serves all industries

Webgility is a data automation suite that enables e-commerce companies to manage multi-channel inventory. It helps online sellers focus on simplifying organizational operations, forecast inventory requirements and manage data. It also assists with tax compliance refunds. Modules include accounting, inventory management, order management, shipping and analytics. This allows users to connect expenses and revenue streams, make smarter decisions, lower expenses, and simplify accounting and bookkeeping.

It has partnerships with Intuit, QuickBooks, Xero and NetSuite, along with more than 70 SaaS and hosting providers, payment processors and e-commerce vendors, including Amazon, eBay, PayPal and Shopify Payments.

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User Sentiment

Based on 36 reviews:

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Webgility Pricing

Based on our most recent analysis, Webgility pricing starts at $99.

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Starting From: $99
Pricing Model: Still gathering data
Free Trial: Yes, Request for Free

Training Resources

Webgility is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Webgility:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Webgility Benefits and Insights

Why use Webgility?

Key differentiators & advantages of Webgility

Synchronize Inventory: The software can be integrated with Netsuite Advanced Inventory or QuickBooks Enterprise Advanced Inventory for automatic inventory level updates and variations. It can update all sales and returns, and records multiple inventory sites.
Manage Multiple Transactions: Users can record and manage thousands of inventory transactions in a single day. The software also creates credit memos at the time of original sale for improved transaction accuracy.
Forecast Inventory: Excess inventory and stockouts are decreased through real-time alerts that notify users when an order is placed. Forecasting also helps enhance cash flow and inventory value over time.
Save Time: Users can save time spent on manual activities and get more time to focus on other tasks using a scheduling tool that automates all postings in real time.
Free Trial: Users can test the software to see if it’s a good fit by using the 15-day free trial offered, without needing to share their credit card details.
Ensure Tax Compliance: The software’s automatic tax compliance enhances accuracy and helps save the expense of hiring an outsourced bookkeeper. It tracks, manages and validates sales tax for all online orders and posts logged in the accounting software, taking sales tax into consideration.
Easily List Products: Users can achieve greater cost control and profits by assigning online stores, NetSuite or QuickBooks as their inventory database. Through these, the software can easily pick, add and remove products.

Industry Expertise

Webgility serves all industries, with a diverse customer base that ranges from startups to larger-scale online retailers and channels.

Webgility Reviews

Average customer reviews & user sentiment summary for Webgility:

36 reviews

67%

of users would recommend this product

Key Features

Listings: The software lets users publish products from NetSuit or QuickBooks to stores and vice versa. Users can also import and export product listings in large volumes.
Price Management: Users only need to set prices once in NetSuite or QuickBooks. After that, automated rules keep prices updated in inventory stores and marketplaces.
Multi-User Support: Company-wide collaboration can be achieved by providing access to multiple users, with an individual set of streamlined workflows and access permissions for each user.
Data Security: The software uses secure SSL encryption to protect user data with back-ups and privacy. It’s also AWS certified.
Dropship Support: Webgility can generate inventory purchase orders, synchronize quantities, import tracking data vendors to stores and share packing slips with dropship vendors.
Purchase Orders: Automatic purchase orders and vendor emails can be generated using the tools, with complete customization leverage.
Automated Postings: Users can reduce manual effort and save time by scheduling automated and real-time postings.
Summary Postings: The tool allows users to post single-transaction orders or merge them daily, weekly or monthly. Such functionality provides expense and revenue data without unnecessary details and improves financial accuracy.
Data Entry: The software automatically posts, tracks and synchronizes all expenses, orders, shipping costs and fees into NetSuite or QuickBooks, without any need for manual effort. These transactions can be grouped as a summary or posted individually.
Refund Management: Automatic and real-time updates are generated for each canceled order or refund. Users also have the option to cancel the part of the refund or the entire transaction.

Limitations

At the time of this review, user feedback suggests the following product limitations:

Users find it challenging to match deposits once downloaded into QuickBooks.
The software sends no emails to notify users of updates to its new versions.
Some users have mentioned long hold times during support calls.

Suite Support

Multiple levels of support are available depending on the plan purchased. Users with the Lite plan get access to unlimited online support, while the Advanced and Premium plans include onboarding assistance, personalized software implementation by an expert, a dedicated Customer Success Manager and access to customer support from 7 a.m. to 6 p.m. PST. A live chat feature is available on the website, along with the support options mentioned below.

Email: Users can reach out to support by filling out the form on the website’s Help Center page.

Phone: Phone support is available for customers with the Advanced or Premium plan.

Training: The website’s “Learn More” section contains blogs, whitepapers, webinars, help documents and more that can be used as self training materials.

Tickets: The contact form mentioned above can be used to raise support tickets and mark their urgency.