SAP Commerce Cloud Reviews & Pricing

by SAP America | Founded 1972, Weinheim, Germany

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What is SAP Commerce Cloud?

Industry Specialties: Serves all industries

SAP Commerce Cloud helps online businesses manage omnichannel commerce. It enables enterprises to deliver personalized customer experiences from acquisition to retention and unify every touchpoint, including online, social media, mobile, POS and more.

Its features include omnichannel marketing, product information, order and customer experience management, analytics, and more. Use the headless architecture to customize the backend and add required functionalities through plug-and-play integrations.

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User Sentiment

Based on 6 reviews:

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SAP Commerce Cloud Pricing

Based on our most recent analysis, SAP Commerce Cloud pricing starts at $100,000 (Annually, Quote-Based).

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Starting From: $100,000
Pricing Model: Annually, Quote-Based
Free Trial: No

Training Resources

SAP Commerce Cloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SAP Commerce Cloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SAP Commerce Cloud Benefits and Insights

Why use SAP Commerce Cloud?

Key differentiators & advantages of SAP Commerce Cloud

Easily Add Custom Features: Connect with other SAP products to add extra features like CRM, PLM, ERP and more. Design connections with external software using REST and GraphQL API.
Manage Everything From One Place: Unify every complex process in a single platform, including omnichannel marketing, distributed order management, CX tracking and personalization, fulfillment, and more.
Increase Efficiency: Manage multiple brands from a centralized dashboard. Set up dual storefronts for B2B and B2C customers and avoid double orders, backorders and other human errors.
Improve Customer Satisfaction: Provide intelligent behavior-based product recommendations, offer flexible payment and fulfillment options and personalize every customer touchpoint from discovery to fulfillment. B2B customers can easily shop with self-guided experiences.
Boost Efficiency: Define rules to automate processes like order routing, transaction recording, payment processing and more and free up associates to focus on problem-solving and scaling operations.

Industry Expertise

Serves online enterprises catering to both B2B and B2C customers.

SAP Commerce Cloud Reviews

Average customer reviews & user sentiment summary for SAP Commerce Cloud:

6 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SAP Commerce Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Comprehensive Feature Set: Users appreciate that SAP Commerce Cloud offers a wide range of features out-of-the-box, covering areas like product information management, order management, and promotions. This comprehensiveness reduces the need for extensive customization, saving time and resources.
Omnichannel Capabilities: SAP Commerce Cloud enables businesses to provide a seamless customer experience across multiple touchpoints, including online stores, mobile apps, and physical stores. This unified approach helps businesses meet the evolving expectations of modern consumers.
Customization and Flexibility: While offering a rich set of standard features, SAP Commerce Cloud also provides ample opportunities for customization. Businesses can tailor the platform to their specific needs and integrate it with existing systems, ensuring a perfect fit for their unique requirements.

Cons

Complex Setup and Maintenance: Many users find it challenging to set up and maintain SAP Commerce Cloud, often requiring specialized expertise and resources.
High Cost: SAP Commerce Cloud can be expensive, especially for small and medium-sized businesses, with licensing, implementation, and ongoing maintenance costs adding up.
Limited Flexibility: Some users report that SAP Commerce Cloud can be inflexible, making it difficult to customize and adapt to specific business needs.

Researcher's Summary:

User reviews from the last year paint a mixed picture, highlighting both strengths and weaknesses that make it a good fit for some businesses, but not others. While many users praise its robust feature set, particularly its powerful shopping cart and marketing tools, they also point to its complexity and high cost as major drawbacks. Some users find the platform's learning curve steep, requiring significant time and resources to master. Others note that its pricing structure can be prohibitive for smaller businesses, making it more suitable for large enterprises with deep pockets.

What sets SAP Commerce Cloud apart is its tight integration with other SAP products, a major advantage for businesses already invested in the SAP ecosystem. This seamless integration allows for streamlined operations and data sharing across different departments, boosting efficiency and providing a holistic view of the business. However, this strength can also be a weakness for businesses that don't use other SAP products, as they may not fully utilize the platform's capabilities. Ultimately, SAP Commerce Cloud is best suited for large enterprises with complex eCommerce needs and existing SAP infrastructure. Its comprehensive features, scalability, and integration capabilities make it a powerful tool for managing sophisticated online businesses. However, smaller businesses or those new to SAP may find its complexity and cost overwhelming, making alternative platforms like Shopify or BigCommerce more attractive options.

Key Features

Omnichannel Marketing: Create and manage personalized experiences across multiple channels
- Page Builder: Design omnichannel responsive storefronts with the WYSIWYG editor. Personalize websites and mobile apps, and create IoT, VR, and AR experiences.
- PWA Studio: Personalize storefronts to mimic app-like experiences for mobile-centric commerce.
- Promotions: Design and launch targeted promotional campaigns.
- Plug-and-Play Integrations: Access the marketplace to install extensions for processing payments, taxing, merchandising, adding shopping carts and more.
- B2B Commerce: Offers intelligent pricing based on set rules. Provides self-service options like defining order approval and quote negotiation workflows, auto replenishes, PO number entries and more.
Customer Experience: Personalize and streamline the customer experience across sales and distribution channels.
- Data Segmentation: Collect data across every sales channel, create rich customer profiles, segment customers based on business-specific criteria and more.
- Machine Learning: Automate data analysis to recognize behavioral patterns and offer hyper-personalized product suggestions.
- Search Bar: Allows customers to navigate through the catalog quickly.
- A/B Testing: Design real-time algorithms based on tests to deliver personalized experiences.
Product Content Management: Create detailed catalogs with bundles and attributes and syndicate on multiple sales channels. Set up approval and review workflows, bulk edit and mass upload with the management console. Supports multilingual catalogs for global commerce.
Distributed Order Management: Manage orders coming through various sales channels and going out via different fulfillment points.
- Inventory Tracking: Gain real-time snapshots of the inventory and set rules for splitting and sharing them as needed.
- Flexible Fulfillment: Provides endless-aisle fulfillment options like BOPIS, curbside pickup, dropshipping and more.
- Order Routing: Define sourcing and routing rules for multiple warehouses, fulfillment centers and shipping carriers. Automate order routing to convenient locations.
- Return Processes: Offers shipment tracking information and self-return capabilities to customers.

Limitations

At the time of this review, these are the limitations according to user feedback:

Comparatively costlier than its competitors.
Doesn’t offer a mobile app.
Implementation is time-consuming.
Requires extensive training.
Developer documentation is scanty and unorganized.

Suite Support

Email: Chat and email support available upon subscription.

Phone: Access a list of country-specific phone numbers from the Customer Interaction Center section of the website.

Training: Offers free and paid training. Sign up for 1:1 instructor-led training in a self-paced format or subscribe to SAP learning hub for expert-led sessions, online classes and social learning rooms.

Tickets: Raise issues by navigating to the “Support Tickets/Complaints” page in the “My Account” portal.