Salesforce Commerce Cloud Reviews & Pricing

by Salesforce.com | Founded 1999, San Francisco, CA

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Overview Pricing Benefits Reviews Features

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What is Salesforce Commerce Cloud?

Industry Specialties: Serves all industries.

Salesforce Commerce Cloud is a comprehensive cloud-based eCommerce solution designed to streamline the way businesses engage with their customers across various channels. It's particularly well-suited for medium to large enterprises looking to enhance their online sales capabilities and provide a seamless shopping experience. One of the key benefits of using Salesforce Commerce Cloud is its ability to offer personalized customer experiences, thanks to its advanced AI and analytics features. This platform stands out for its robustness in managing inventory, orders, and customer data, making it a popular choice among businesses aiming to scale their online presence efficiently. When compared to similar products, users often highlight its seamless integration capabilities with other tools and the extensive support ecosystem as significant advantages. Pricing for Salesforce Commerce Cloud can vary widely based on the specific needs and scale of a business, typically following a subscription model that may include fees based on a percentage of sales transactions. This flexible pricing structure allows businesses to choose a plan that best fits their budget and growth expectations.

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Salesforce Commerce Cloud Pricing

Based on our most recent analysis, Salesforce Commerce Cloud pricing starts at $1,000 (Annually).

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Starting From: $1,000
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

Salesforce Commerce Cloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Salesforce Commerce Cloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Salesforce Commerce Cloud Benefits and Insights

Why use Salesforce Commerce Cloud?

Key differentiators & advantages of Salesforce Commerce Cloud

Optimized Performance: Stay up-to-date with best practices in the industry with automated platform updates.
Customize To Fit Needs: Connect with other Salesforce products to add multiple features, including marketing, sales, PWA studios, AI and more.
Seamless Scaling: Automatically adjust domain capacity in the background to handle sudden spikes in traffic without any halt in operations.
Unify Complex Processes: Create a single source of information by connecting marketing, sales, fulfillment and post-sale customer retention work cycles.
Boost Customer Satisfaction: Curate customer experiences across every touchpoint with the headless platform. Offers flexible payment and fulfillment options. Quickly resolve issues by providing customer service reps with real-time data.
Deliver Rich Content: Design storefronts with brand logos and multimedia content. Track customer interactions with the content to identify opportunities.
Sell To a Global Audience: Supports more than 15 languages and connects with external translation management systems for localization.
Achieve Faster ROI: Free up associates to sell and convert more leads by automating recurring tasks like data cleaning, payment processing, bookkeeping and more.

Industry Expertise

Serves eCommerce businesses of every type and scale.

Synopsis of User Ratings and Reviews

Based on an aggregate of Salesforce Commerce Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Scalability and Performance: Handles traffic spikes and high order volumes effectively, ensuring a smooth shopping experience even during peak periods like flash sales or holiday seasons.
Customization and Flexibility: Caters to diverse business needs with extensive customization options, allowing for unique branding and tailored shopping experiences.
Mobile-First Approach: Prioritizes mobile optimization, providing seamless shopping experiences across various devices, aligning with the increasing trend of mobile commerce.
AI-Powered Personalization: Leverages artificial intelligence to deliver personalized product recommendations and targeted promotions, enhancing customer engagement and driving sales.
Omnichannel Capabilities: Provides a unified commerce experience across multiple channels, including online stores, social media, and physical stores, ensuring consistent brand interactions.

Cons

Cost: The platform can be expensive, especially for small to medium-sized businesses, with licensing fees based on gross merchandise value (GMV) rather than a flat rate. This pricing structure can make it difficult to predict costs and budget effectively.
Complexity: Salesforce Commerce Cloud is a complex platform with a steep learning curve. This can make it challenging for businesses to manage and maintain their online stores without significant technical expertise or the help of a certified Salesforce partner.
Customization Limitations: While the platform offers some customization options, it can be restrictive for businesses with unique requirements or complex workflows. This may necessitate additional development work or integrations, further increasing costs and complexity.

Researcher's Summary:

Salesforce Commerce Cloud has garnered positive feedback for its user-friendly interface and comprehensive features that cater to businesses of all sizes. Users appreciate the platform's ability to streamline online store management, including product catalogs, orders, payments, and customer service. The platform's emphasis on security and compliance, coupled with its global support network, has instilled confidence in users regarding data protection and assistance. However, some users have noted that the platform's extensive features can lead to a steeper learning curve, particularly for those new to eCommerce platforms or with limited technical expertise.

Compared to similar products, Salesforce Commerce Cloud stands out due to its seamless integration with other Salesforce products, such as Sales Cloud and Service Cloud. This integration empowers businesses to create a unified view of their customers and deliver personalized experiences across various touchpoints. Additionally, the platform's scalability and flexibility make it suitable for businesses with evolving needs and growth aspirations. The robust order management system within Salesforce Commerce Cloud has been lauded for its efficiency in handling complex order fulfillment processes, including inventory management, shipping, and returns. This feature is particularly beneficial for businesses with high order volumes or intricate supply chains.

Salesforce Commerce Cloud is an ideal choice for businesses seeking a comprehensive and scalable eCommerce solution that integrates seamlessly with other Salesforce products. Its user-friendly interface, extensive features, and robust order management capabilities make it well-suited for businesses of all sizes, particularly those with ambitious growth plans or complex operational requirements. While the platform may present a learning curve for some, its benefits and potential for enhancing online sales performance make it a valuable investment for businesses looking to establish a strong online presence and deliver exceptional customer experiences.

Key Features

Customer Experience:
- Cart Tracking: Reduce abandoned carts with a seamless checkout cycle and track abandoned ones to recover lost sales.
- Mobile Centric: Optimize every website and touchpoint for mobile devices with responsive designs, data-driven UX and one-touch payments.
- Social Media Extensions: Increase product visibility by advertising products on popular social media channels and online communities.
- Payment Processing: Connect with Stripe to add a native payment processor. Provide customers with flexible payment options without redirecting them to external websites.
- Commerce Cloud Endless Aisle: Store associates can use a customizable mobile app to access available inventory across channels. Provide various product options to customers, including online-only items, to prevent losing sales due to out-of-stock products.
Marketing and Merchandising:
- Page Builder: Create branded websites and landing pages without any coding.
- Campaigns: Design and launch campaigns, promotions and A/B tests based on customers’ location, purchase history and channel.
- Centralized View: Unify products, pricing and catalog across all sales channels, languages and currencies.
- SEO Tools: Boost organic traffic and improve page ranking by customizing metadata and other SEO metrics.
- Search Bar: Customers can quickly navigate through product catalogs with search bars and unique filters.
- Digital Commerce: Create targeted content, promotions and product bundles categorized by language, country, state, region and city.
Artificial Intelligence: Get actionable insights to personalize customer experiences.
- Offer product suggestions based on customers’ purchase history, navigation route, clicks and other metrics.
- Use the predictive sort feature to personalize category pages and search results for every shopper.
- Provide type-ahead suggestions in real time to help customers navigate the catalog.
- Offers an AI-powered cart analysis dashboard to interpret purchase behavior and optimize product bundles, pricing and deals.
B2B Commerce: Design portals for clients and sellers, create partner websites, embed self-guided manuals and streamline B2B selling with self-service online buying. Offers fast reorders, account hierarchies, contract pricing, custom catalogs, account-based pricing, split shipments and more.
Order Management: Manage omnichannel orders, fulfillment processes and post-purchase journeys.
- Create visual workflows to plan and automate distributed order management with drag-and-drop tools.
- Offer various flexible fulfillment options, including BOPIS, curbside pickup, no contact delivery and more.
- Connect pre-built apps for payment processing, tax calculation and CRM. Provide a unified view of each customer’s journey to customer service reps.
- Manage dual storefronts for B2B and B2C customers. Facilitate quick checkouts with automated invoices and post-sale services for B2B customers.
- Use chatbots to initiate refunds, returns and cancellations.
- Brands can use drag-and-drop columns to organize omnichannel order lifecycles.
- Use dynamic charts to track each line of business in real time and prioritize urgent orders.
Content Management: Create, manage and syndicate multimedia content on popular sales channels.
- Allow access to content creators, create tasks and manage approvals for rich collaborations.
- Use content templates and visualizations to create blogs, newsletters, articles, social media posts, emails and more.
- Update content on multiple platforms with a few clicks and track its performance.
- Use the headless API to share content across every customer touchpoint, including VR, AR, IoT, mobile apps and more.