Oracle Commerce Reviews & Pricing

Key Features

• B2B Commerce: Scale online revenue and deal with the complexities of B2B sales: 
  • Self Service: Allow clients to navigate and shop for themselves with ease. 
    •  Deliver a B2C-caliber customer experience with native support for contract pricing, account-based selling and customer catalogs. 
    •  Provide flexibility to business clients through unlimited accounts, hierarchy and permission specifications. 
    •  Simplify the approval process by streamlining rules and requirements based on shoppers’ unique needs. 
    •  Clients can place orders from their procurement systems. 
• Website Management: Takes care of all elements of creating and maintaining a website that focuses on enhancing the customer experience for both B2B and B2C commerce. 
  • Hosting: Host website on vendor’s native cloud solution and eliminate manual upgrades with continuous fixes, performance enhancements and stable backend compatibility. 
  • Design: Create a dynamic experience with the intuitive drag-and-drop interface. Choose from more than 20 pre-built page layouts and 70 widgets to curate the experience to fulfill the company’s unique needs. 
  • Storefront: Manage the storefront with non-technical tools; control product catalogs, pricing, inventory and promotions and more from a centralized interface. Add multimedia content and product descriptions to enrich listings. 
• Integrations: Leverage open API to integrate digital commerce into several customer touchpoints, including augmented and virtual reality, voice, IoT and more. Build a complete enterprise software stack by integrating with the vendor’s native ERP, EPM, SCM and CX solutions. 
• Global Support: Supports more than 40 languages and 60 currencies to help scale and grow businesses worldwide. 
• Embedded Intelligence: Cater to customers more effectively through AI-based recommendations and personalization. 
  • Search: Delivers the most relevant and accurate search results and product listings through AI and guided navigation. Displays recommendations for synonyms, spell-check and related products. 
  • Personalization: Offer dynamic promotions based on the shopper’s cart and deliver highly personalized recommendations according to their navigation history. 
  • Analytics: Leverage real-time reporting and data visualization to identify key trends and analyze shoppers’ behavior. 
• Configure, Price and Quote: Guide customers through the step-by-step process of correctly configuring and submitting purchase orders: 
  • Configure: Allow customers to customize their product or service to their specific needs. 
    •  Make sure every order is accurate and validated by allowing the sales team to identify customer needs and recommend relevant product offers. 
    •  Create reusable rules and navigate the process using a common product model for one-click quoting. 
    •  Manage subscription annuities, software license contracts, support agreements and renewals, including end-dates and prorated pricing. 
  • Price: Offer a variety of price options and ensure accurate, competitive pricing. 
    •  Provides intelligent pricing and discount information, including average selling price, cost comparison scatterplots, the last price paid and other analytics that enable businesses to offer more competitive, strategic pricing. 
    •  Support multiple prices for a product, as well as localized discounting, seasonal promotions and more. 
    •  Align sales activities to match business objectives; leverage in-depth deal analysis and key metrics like profitability, lead sources, conversion rate and more. 
    •  Automate the approval and validation process. Control which designated approvers have access at each point in the sales process. 
  • Quote: Create formal documentation for customers to review to make sure that the final pricing and configuration meets their expectations before agreeing to purchase. 
    •  Quickly generate proposals, quotes, statements of work and more with accurate data across multiple languages. 
    •  Generate dynamic contracts, compare and merge them, highlight differences across versions, and accept or reject changes made by customers or legal departments and store them securely in accounts. 
    •  Identify trends with contract analysis. 
    •  Integrate with e-signature vendors to virtually sign documents. 
• Subscription Management: Manage new subscriptions, renewals and upgrades. Customers can edit their subscriptions and accounts without needing any technical help. Utilizing machine learning, minimize churn rate with insights identifying at-risk customers early and set up dynamic pricing to target different customer segments. 
• Content Management: Create and syndicate content consistently across multiple channels: 
  • Content Creation: 
    •  The “Content Wizard” provides step-by-step guided navigation for writing and publishing articles, blogs, landing pages and more. 
    •  Use AI to classify content through image recognition and natural language processing (NLP). 
  • Video Management: 
    •  Create video projects, specify goals and descriptions, and invite collaborators to view, add, curate and edit projects. 
    •  Capture and upload footage via any device, including mobile devices, drones, desktops and more. 
    •  Smart tag overall video content as well as subjects within to search for videos and aspects within a video. 
    •  Add comments, flag, trim, crop and do more with the cloud video editor. 
    •  Analyze video content and receive engagement metrics like lead source, time spent, watched video parts, watching platform and more. 
  • Omni Channel Delivery: 
    •  Showcase content on the most engaging platforms with the API-first solution. 
    •  Use preferred front-end technology while creating and reusing best content, and simplify the management and deployment workflows. 
    •  Deliver fully rendered HTML digital assets and content for use in other channels and platforms. 
  • Collaboration and Workflows: 
    •  Improve speed and accuracy of content approval with in-context annotations and comments. 
    •  Use the “Content Calendar” to improve planning and collaboration across all content channels. 
    •  Collaborate with remote teams and agencies across mobile, web or desktops for all types of content. 
  • Universal Asset Hub: 
    •  Store and manage content on the cloud-based platform. 
    •  Access and organize any structured or unstructured content. 
• Customer Data Platform: Collect, manage and store customer data securely; leverage insights to connect with and market to customers more effectively. 
  • Unified Customer View: Create dynamic real-time customer profiles by combining data from online, offline and third-party sources under one platform. Automate data cleansing and preparation for enterprise data models. Unify these profiles by connecting identities across devices, channels and domains. Keep information safe with advanced privacy and identity controls. 
  • Profile Enrichment: Add more than 50 pre-built intelligent attributes, or customize attributes as needed, to enhance customer profiles and add more detail. Automate profile enrichment with access to a third-party data marketplace powered by Oracle Data Cloud. 
  • Segmentation: Offer real-time personalized customer experience by delivering the right information at the correct time to select groups across channels. Calibrate targeted marketing campaigns by receiving valuable insights according to customer behavior. 
    •  Segmentize profiles with over 80 behavioral scores like purchase propensity, churn likelihood and more, and 100 behavioral segments such as “early adopters” and “bargain hunters.” 
    •  Publish customer segments across adtech and martech channels for successful campaigns. 
  • Customer Analytics: Track KPIs about customer activity to gain greater visibility and actionable insights. 
    •  Use AI and machine learning to model, predict and recommend the best customer experience. 
    •  Measure key metrics like customer engagement, lifetime value, purchase recency and frequency and more to identify valuable customers. 
    •  Leverage unique widgets for analyzing engagement, audience and segments. 

Approach to Common Challenges

• Increased sales and revenue: Oracle Commerce provides a comprehensive platform for managing online stores, product catalogs, and customer relationships, helping businesses optimize their online sales funnel and drive conversions.
• Improved customer experience: With its omnichannel capabilities and personalized shopping experiences, Oracle Commerce helps businesses build stronger customer relationships and increase loyalty.
• Enhanced operational efficiency: Streamlined workflows and automated tasks free up valuable resources and allow businesses to focus on strategic growth initiatives.
• Data-driven decision making: Oracle Commerce offers powerful analytics and reporting tools that provide valuable insights into customer behavior and business performance, enabling informed decision-making.
• Scalability and agility: The cloud-based platform is designed to scale seamlessly with business growth, allowing businesses to adapt to changing market demands.
• Reduced costs: Automation, improved efficiency, and optimized workflows can contribute to significant cost savings across various operational areas.
• Improved time to market: Faster deployment times and reduced development complexities help businesses launch new products and features quickly, gaining a competitive advantage.
• Enhanced compliance and security: Oracle Commerce prioritizes data security and compliance, ensuring a safe and trustworthy online shopping experience for customers.
• Rich ecosystem of partners: Oracle offers a vast network of partners and developers, providing access to specialized services and extensions to further enhance the platform's functionalities.
• Future-proof technology: Oracle's commitment to ongoing innovation ensures that businesses have access to the latest technologies and capabilities to stay ahead of the curve.

Cost of Ownership

Limitations

• Oracle Commerce doesn’t offer a mobile app to manage business backends.

Training Resources

• Certifications and Training: Oracle provides a range of certifications and training programs to equip users with the necessary skills to utilize the platform effectively. These programs cover various aspects of the platform, from administration to development.
• Hands-on Tutorials: Oracle offers interactive tutorials that let users practice on the platform in a simulated environment. These tutorials are typically delivered remotely through online tools.
• Product Documentation: Comprehensive product documentation is available to provide detailed information about the platform's features, functionalities and best practices. This resource is essential for both new and experienced users.
• Managed Services: For customers requiring additional support, Oracle offers managed services that provide ongoing maintenance, monitoring and optimization of the Commerce Cloud environment.
• Community: Oracle fosters a community of Commerce Cloud users where they can share knowledge, best practices and experiences. This platform allows users to connect with peers, ask questions and find solutions to challenges.

FAQs