Braintree Reviews & Pricing

by Braintree | Founded 2007, Chicago, IL

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Overview Pricing Benefits Reviews Features

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What is Braintree?

Industry Specialties: Serves all industries

Braintree by PayPal is a web payment system that helps ecommerce businesses integrate and accept payments through credit and debit cards, Venmo (in the US), PayPal, Google Pay and other digital wallets. It allows users to track transactions, access real-time information, and manage in-store payments in multiple countries. Users can leverage other attributes including fraud protection, dispute management, payout management, reporting, level 1 PCI compliance and data encryption.

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User Sentiment

Based on 130 reviews:

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Product Screenshots and Videos

Braintree Pricing

Based on our most recent analysis, Braintree pricing starts at $0 (Per Transaction, 2.59% Flat Rate).

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Starting From: $0.49
Pricing Model: Per Transaction, 2.59% Flat Rate
Free Trial: No

Training Resources

Braintree is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Braintree:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Braintree Benefits and Insights

Why use Braintree?

Key differentiators & advantages of Braintree

Offer Customers Peace of Mind: Boost conversions and brand goodwill by creating a secure payment environment and enabling customers to pay via their preferred mode.
Expand Audience: Accept multiple currencies and allow customers from remote locations to shop from the online store.
Save Time: Efficiently perform time-consuming administrative tasks like invoice generation, data storage and visualization through automation.
Mitigate Risks: Detect and eliminate fraudulent transactions, create a secure repository of transactional data and leverage unique data visualizations to minimize risks and drill down on opportunities.

Industry Expertise

Serves every business with an online storefront looking to accept digital payments.

Braintree Reviews

Average customer reviews & user sentiment summary for Braintree:

130 reviews

76%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Braintree reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: It’s an intuitive platform with a user-friendly interface, according to 83% of users discussing this aspect.
Payment Processing: 79% of users reviewing payment processing said that the platform streamlines digital transactions.
Data Security: It secures transactional data against malware with fraud detection tools, according to 72% of reviews discussing security.

Cons

Glitches: It’s a resource-intensive platform prone to glitches, according to 71% of users mentioning software performance.
Cost: According to 85% of reviews on the pricing structure, the platform is more expensive than its competitors.
Accounting: The lack of accounting features is a drawback, according to 100% of reviews on bookkeeping.

Researcher's Summary:

Braintree is a digital payment processor allowing online businesses to accept debit cards, credit cards, e-checks, Venmo, PayPal and other popular digital wallets. According to user reviews, the platform’s intuitive UI, quick payment processing and unique fraud detection tools are its main strengths.

However, users have reported that the platform crashes frequently. It lacks accounting integrations, forcing users to record transactions and maintain ledgers manually. Additionally, the software charges a nominal fee for each transaction on top of a base monthly fee, which can become a costly affair for small businesses. In summary, Braintree is best for enterprises with large sales volume, powerful IT infrastructure and adequate technical expertise.

Key Features

Fraud Prevention Tools: Minimize fraudulent activities by making transactions SCA compliant and leveraging 3D Secure 2, an authentication verification service. Keep a check on chargebacks and reduce false positives with machine learning and customizable filters.
Payment Methods: Accept payments through PayPal, Venmo, credit and debit cards, ACH transfers and many other popular digital wallets, including GPay, SamsungPay, ApplePay and more. Offer buyers a smooth checkout experience and consolidate operational flows for all payment types.
In-Store Payments: Enable customers to purchase in-store with payment methods saved to an online profile and vice versa with the integrated POS system. Accept MasterCard, magstripe cards, chip cards and contactless cards, along with all major digital wallets.
Payouts: Global merchants can send mass payments to recipients in more than 200 countries and regions. Allow recipients to choose how they receive payments, automate payouts with API calls or batch-file uploads and create disbursements in real time.
Reporting: Track and store all transactional data. Filter by card type, date of creation, settlement date and payment mode to view specific information. Receive real-time updates of events occurring at the payment gateway. Generate custom reports for even more specific needs through the open API.
Data Security: Securely store customer data with multiple encryption keys, split knowledge and dual control in the Level 1 PCI DSS compliant solution. Password, raw magnetic stripe, CVV or pin-block data is never stored. Requires authentication for every control panel login.

Limitations

At the time of this review, these are the limitations according to user feedback:

Doesn’t process commas when the amount and credit card number are entered manually.
Doesn’t offer accounting capabilities.
Uses a lot of RAM and is prone to crashes and glitches.

Suite Support

The vendor website offers blogs and articles on onboarding, fraud and security, and mobile commerce. It provides developer documents for integrating the global payment platform and a vast base of FAQs.

Email: Not listed.

Phone: Not listed.

Training: Not listed.

Tickets: Submit tickets from the “Get Help” section of the vendor website.