DocuWare Reviews & Pricing

by DocuWare Corporation | Founded 1988, Germering, Germany

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Overview Pricing Benefits Reviews Features

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What is DocuWare?

Industry Specialties: Finance, Healthcare, Higher Education, Manufacturing, Government, Transportation, Logistics

DocuWare is a document management platform that helps companies optimize paper-based and digital assets into a unified information resource. It eliminates time spent manually filing paper documents and reduces expenditures on unnecessary staff. It offers simple integration and supports information distribution decision-making. It also provides electronic forms, intelligent indexing, task management and document importing.

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User Sentiment

Based on 118 reviews:

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DocuWare Pricing

Based on our most recent analysis, DocuWare pricing starts at $300 (Monthly).

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Starting From: $300
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

DocuWare is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for DocuWare:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

DocuWare Benefits and Insights

Why use DocuWare?

Key differentiators & advantages of DocuWare

Strengthen Accessibility: Take advantage of the streamlined interface to simplify content management. Configure the system according to specific organizational requirements. Enable improved automation and networking by integrating with IT infrastructure.
Improve Indexing: Save time spent retrieving files with the intelligent indexing system. Index and store documents automatically and make them available instantly.
Save Paper: Eliminate the need for multiple document copies with centralized storage. Digitize filing and document storage to save money.
Boost Security: Get complete control over who can view, access and modify files. Decrease the chances of losing essential documents by creating several reliable backups. Employ mandates like HIPAA and General Data Protection Regulation (GDPR).

Industry Expertise

The software is best suited for small to medium-sized organizations.

DocuWare Reviews

Average customer reviews & user sentiment summary for DocuWare:

118 reviews

92%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of DocuWare reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users appreciate the intuitive interface and ease of use, finding it simple to navigate and locate documents without extensive training.
Efficient Document Management: DocuWare streamlines document organization and retrieval, saving time and effort for businesses. Features like automated indexing and full-text search contribute to improved efficiency.
Enhanced Collaboration: The platform facilitates collaboration by providing a centralized repository for documents, enabling teams to work together seamlessly on projects and share information efficiently.
Improved Security and Compliance: DocuWare offers robust security features to protect sensitive information, ensuring compliance with industry regulations and data protection standards. Access controls and audit trails enhance document security and accountability.
Integration Capabilities: The software integrates with various business applications, such as ERP and CRM systems, streamlining workflows and data exchange between different platforms.

Cons

Cost: DocuWare's pricing structure can be complex and expensive, especially for organizations with a large number of users or high document volumes. The costs associated with add-on modules, implementation, and ongoing support can quickly add up.
Complexity: The platform's interface and features can have a steep learning curve, requiring significant training and support for users to become proficient. This complexity can lead to frustration and decreased productivity, especially for users who are not tech-savvy.
Integrations: Integrating DocuWare with other business systems can be challenging, requiring custom development or third-party connectors. This can limit the platform's ability to streamline workflows and automate processes.
Customer Support: Some users have reported issues with DocuWare's customer support, citing slow response times and difficulty resolving technical problems. This can be a major concern for organizations that rely on the platform for critical business processes.

Researcher's Summary:

DocuWare has been getting a lot of thumbs-ups for its user-friendliness, scalability, and top-notch security features. Users appreciate the wide range of features it offers, from document management and workflow automation to reporting tools. It's like having a Swiss Army knife for your digital documents! However, some users have mentioned that customer support can be a bit of a pain point, and the price tag might be a bit steep for smaller businesses.

So, who's the ideal candidate for DocuWare? It's a great fit for medium to large businesses that need a robust and secure way to manage their documents and automate their workflows. If you're looking for a user-friendly solution that can grow with your business, DocuWare is definitely worth checking out. Just be aware of the potential downsides before you commit.

Key Features

Intelligent Indexing: Identify valuable document information and convert it into usable data. Process documents that can’t be standardized. Avoid laborious tasks and save time.
Workflow Manager: Design automation workflows using an intuitive interface. Customize processes at any point to optimize information flow. Clear all pending tasks shown in automatically updated lists. Set deadlines for assignments and make escalation decisions. Assign available employees in a team to complete pending tasks.
Task Management: Streamline and manage routine tasks without losing track of assignments. Automatically update lists and display required documents instantly. Set up reminders and send emails when documents meet required criteria.
Document Importing: Enable automatic and reliable file indexing before storage. Post and archive e-invoices, ensuring cost reduction and eliminating the need for manual data transfer. Automatically import PDFs of invoices, reports and memos. Use a network scanner to forward documents to team members.
Electronic Signatures: Integrate external signature providers into work processes and send document signature reminders. Employ reliable security requirements. Store files that require signatures in a centralized location for easy access.
Electronic Forms: Create web-based forms using calendar inputs, dropdowns, text fields and checkboxes. Optimize and secure forms for mobile devices and share URLs. Set up user-friendly documents without programming.
Email Integration: Store messages from email accounts automatically. Save essential emails and access all files related to one project. Keep mailboxes tidy by deleting messages once they are stored. Archive emails and make information from them available to colleagues.
Index Data Export: Capture necessary data automatically for indexing to retrieve documents. Import information into the ERP or accounting system. Generate comprehensive posting records. Start and schedule exports with a single click.
Data Synchronization: Exchange data with ERP, HRM and CRM systems. Make use of single-entry figures and statistics across multiple systems. Index large chunks of data instantly to maintain consistency.