Epicor Eclipse Reviews & Pricing

Key Features

• Customer Relationship Management: Access customer data from a mobile device, manage contacts, loyalty programs and more with an intuitive interface. 
• Supply Chain Management:  Manage discontinued inventory and the supply chain from forecasting to fulfillment. 
• Job Management: Handle quotes, orders, returns and progress billings. Quickly find product information using the mobile barcode reader or iBeacon. Build, manage and submit bids to the system for anywhere in the showroom.  
• Integration: Integrate with other in-house applications, internet content, websites and third parties with API capabilities. 
• Use System-Wide Business Management: Reduce supply chain costs, increase sales and improve customer service with in-built best practices for distribution operations. 
• Control Warehouse Process:  Manage warehouse tasks including stock replenishment, putting away expired items, inventory adjustments, cycle counts and more. Empower workers with simple tools for problem-solving and ensure effective warehouse management. Manage activities such as picking, receiving, inventory adjustments, put-away and cycle counts. Give users the freedom to access these features anywhere, anytime. Use with Android devices. 
• Data Analytics: Collaborate data analytics with the base modules for interactive dashboards and visual analytics. Eliminate the need for tedious and error-prone manual reporting processes with automation. 
• Deployment: Install the system on-premise and take control over the infrastructure or host on the cloud. Access key business processes like CRM, order management, inventory management, business intelligence and more with mobile devices and cloud-based solutions. 
• Freight Audit Queue: Minimize logistical expenses by preventing overbilling and other financial problems. Optimize paths, identify opportunities, review patterns with IT and human analytics. Automate processes and simplify logical operations. 
• Procurement Management: Create a model based on the plan and make modifications based on further analysis. Manage more resources and make them available at the right time. Reduce cost and enhance transparency and efficiency. 
• Demand Forecasting: Improve inventory management and optimize production planning by gaining real-time data with IoT sensors.Enhance data accessibility across the supply chain and boost collaboration between departments with accurate forecasts. 
• Deployment: Install the system on-premise and take control over the infrastructure or host on the cloud. Access key business processes like CRM, order management, inventory management, business intelligence and more with mobile devices and cloud-based solutions. 

Approach to Common Challenges

• Inventory Visibility and Control: Epicor Eclipse provides real-time inventory visibility across all locations, enabling optimized stock levels, reduced lead times, and improved delivery performance.
• Order Management Complexity: Streamline order processing with a centralized platform for managing quotes, orders, shipments, and returns. Automate tasks and workflows for improved efficiency and accuracy.
• Warehouse Management Inefficiencies: Optimize warehouse operations with features like barcode scanning, pick-and-pack functionality, and integrated shipping management tools for faster order fulfillment and reduced costs.
• Limited Reporting and Analytics: Gain actionable insights with comprehensive reporting and analytics dashboards that track key performance indicators, identify trends, and support data-driven decisions.
• Integration Challenges: Eliminate siloed data with seamless integration capabilities that connect Epicor Eclipse to other enterprise systems, including ERP, CRM, and WMS solutions.
• Scalability and Growth: Accommodate future business growth with a scalable platform that can adapt to changing demands and support expansion into new markets.

Cost Of Ownership

• Q: What are the main factors influencing the cost of Epicor Eclipse?
  A: The primary cost drivers are the number of users, modules selected, implementation complexity, customization requirements, and cloud vs. on-premise deployment. Additionally, ongoing maintenance and support fees affect the total cost of ownership.
• Q: What is the average cost per user for Epicor Eclipse?
  A: While exact pricing varies, the average cost per user ranges from $120 to $200 per month. This includes access to core ERP functionalities. Additional modules and advanced features can significantly increase the cost per user.
• Q: How does Epicor Eclipse compare in cost to other ERP solutions?
  A: Epicor Eclipse generally falls within the mid-range pricing category of ERP systems. It's more affordable than high-end options but typically costs more than basic entry-level solutions. Ultimately, the cost competitiveness depends on the specific needs and size of your business.

Demo Resources

• Interactive Product Tour: Explore the features and functionalities of the platform through an interactive online tour, allowing you to navigate through different modules and see how they work in a simulated environment.
• Live Webinars: Attend industry-specific or product-focused webinars hosted by Epicor experts to gain firsthand experience and ask questions in real-time.
• Case Studies: Learn from successful customer implementations through detailed case studies that showcase the benefits achieved by businesses similar to yours.
• Free Trial: Experience the software firsthand with a free trial, providing access to core features and enabling you to test its functionality within your specific business context.
• On-Demand Demos: Watch pre-recorded demos that highlight key functionalities and address specific industry needs, offering a convenient option for self-paced learning.

Limitations

•  Outdated training material. 
•  Creating reports is difficult. 
•  Challenging switch between windows and screens. 
•  Old RF equipment. 
•  Changing logs doesn’t show all the receiving activity. 
•  Confusing instructions. 

Suite Support

FAQ

• Q: What level of IT expertise is required to implement Epicor Eclipse?
  A: While basic IT knowledge is beneficial, Epicor offers comprehensive implementation services and support, ensuring a smooth rollout even for businesses with limited technical resources.
• Q: How customizable is Epicor Eclipse to specific industry needs?
  A: Epicor Eclipse features pre-built industry configurations and offers extensive customization options through add-ons and partner solutions, enabling businesses to tailor the platform to their unique requirements.
• Q: How does Epicor Eclipse integrate with other business software?
  A: Epicor Eclipse boasts robust integration capabilities, connecting seamlessly with popular ERP, CRM, and WMS solutions. Open APIs further enhance integration flexibility.
• Q: What is the typical timeframe for implementing Epicor Eclipse?
  A: The implementation timeframe varies depending on the complexity of the project, the number of users, and the level of customization required. However, a basic implementation can be completed within several months.
• Q: What support options does Epicor offer for Epicor Eclipse users?
  A: Epicor provides comprehensive support services, including online resources, phone support, and on-site assistance. Users can also access a dedicated customer portal for knowledge base articles, troubleshooting guides, and community forums.
• Q: How does Epicor ensure the security of data stored in Epicor Eclipse?
  A: Epicor implements multi-layered security measures to protect sensitive data, including user authentication, role-based access controls, and data encryption. The platform also adheres to strict industry security standards and compliance regulations.