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What is Super Dispatch?

Industry Specialties: Auto Transport

Super Dispatch provides the Car Hauler Super Dispatch suite with end-to-end car hauling solutions for shippers and carriers. Its key modules include dispatch, customer management, billing, invoicing, scheduling, inspection and load management. It improves communication between shippers, dispatchers and drivers, eliminates manual data entry and boosts ROI. Device support is available on the cloud, iPad, iPhone and Android.
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#11

Super Dispatch is ranked #11 in the Dispatch Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Super Dispatch Pricing

Based on our most recent analysis, Super Dispatch pricing starts at $55 (Monthly, Freemium).

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Price
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Starting From
$55
Pricing Model
Monthly, Freemium
Free Trial
Yes, Request for Free

Training Resources

Super Dispatch is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Super Dispatch:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Super Dispatch Benefits and Insights

Why use Super Dispatch?

Key differentiators & advantages of Super Dispatch

  • Improves Visibility: Access reports and orders, pick and track loads and monitor all loads on a single dashboard. Connects with carrier TMS and Super Load Board on the app. 
  • Eliminates Paperwork: Manage PODs and BOLs and download and share them with dispatch and customers electronically. Mark faults and damages on the app with simple load photo inspections. Export information from Word docs, Excel sheets and paper to the platform. 
  • Simplifies Payment Tracking: View documents and dispatch orders in real time. Track due payments and resend invoices or payment reminders in a single click. 
  • Increase Revenue: Increased visibility enables decision-makers to identify and resolve inefficiencies quickly to optimize processes. Streamlined operations and automated workflows reduce manual operations, leaving employees with more time to handle operations. 
  • Saves Time: Helps load administrators save time and effort by using automated workflows for load tracking and management. 
  • Free Trial: Offers a free trial without requiring credit card details to help assess its capabilities compared to specific company requirements. 

Industry Expertise

It offers dedicated solutions since 2016 to companies of all sizes in the auto transport industry across the U.S.

Super Dispatch Reviews

Average customer reviews & user sentiment summary for Super Dispatch:

User satisfaction level icon: excellent

22 reviews

96%

of users would recommend this product

Super Dispatch has a 'excellent' User Satisfaction Rating of 96% when considering 22 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Super Dispatch reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: Users consistently praise Super Dispatch for its intuitive interface, making it easy to learn and navigate, even for those new to dispatch software.
  • Real-Time Tracking: The real-time tracking feature allows dispatchers to monitor the location and status of their drivers in real-time, providing valuable insights into their operations.
  • Efficient Routing: Super Dispatch's routing optimization capabilities help dispatchers create efficient routes for their drivers, minimizing travel time and fuel costs.
  • Improved Communication: The platform facilitates seamless communication between dispatchers and drivers, enabling quick and efficient information sharing.
  • Mobile App: The mobile app allows drivers to access important information and communicate with dispatchers on the go, enhancing their productivity.

Cons

  • Limited Customization: Some users have found the platform's customization options to be limited, making it difficult to tailor the system to their specific dispatch needs, such as creating custom reports or integrating with specific third-party software.
  • Steep Learning Curve: The platform's interface can be complex and require significant time to learn, especially for users unfamiliar with dispatch software. This can lead to frustration and slow adoption, particularly for smaller teams.
  • Lack of Mobile Optimization: Some users have reported issues with the mobile app, finding it to be clunky or lacking essential features. This can be a major drawback for dispatchers who need to manage operations on the go.
  • Customer Support Issues: Some users have experienced delays or difficulties in getting support from Super Dispatch, which can be frustrating when encountering technical problems or needing assistance with the platform.

Researcher's Summary:

What's the best way to supercharge your auto transport business?

Super Dispatch is a popular choice for auto transport businesses, particularly those looking to ditch paper and streamline their operations. Users rave about its ability to automate tasks like dispatching, billing, and order management, saving them time and money. The platform's all-in-one approach eliminates the need to juggle multiple apps, making it a one-stop shop for managing everything from load booking to getting paid. Users appreciate the ease of use, with features like VIN scanning, damage photo capture, and digital signatures simplifying the process. The platform's ability to store all load information, from last month to last year, provides a comprehensive history for easy reference. Super Dispatch also integrates with popular accounting software like QuickBooks, further simplifying billing and reporting.

However, some users have expressed concerns about the platform's user interface, which they find clunky and difficult to navigate. Others have reported issues with customer support, finding it slow to respond and unhelpful. Despite these drawbacks, Super Dispatch remains a popular choice for auto transport businesses, particularly those seeking a comprehensive solution that can help them manage their operations more efficiently.

Super Dispatch is best suited for auto transport businesses of all sizes, especially those looking to automate their processes, improve efficiency, and reduce paperwork. The platform's comprehensive features and integrations make it a valuable tool for businesses seeking to streamline their operations and enhance their customer experience.

Key Features

Carriers:

  • Transport Management: Access comprehensive tools for dispatch, share invoices electronically and import orders straightway from brokers and load boards. Digitizes vehicle inspections and shares necessary vehicle details with unlimited images. 
  • Integrations: Offers custom integrations with EDI and open API to automate workflows by connecting to any pre-existing or new solutions. 
  • Car Hauler App: Free apps for Android, iPhone and iPad devices are available for dispatchers and brokers. Features include load and document sharing, load management and photo inspections with timestamps. Fax or email invoices and BOLs using the app. 
  • Load Board: Provides custom load suggestions to book loads 24/7 from any location. Facilitates instant bidding, load booking and requests without any paperwork or status calls. 
  • Support: Extends dedicated technical assistance to resolve any queries and complaints as and when they occur. 
Shippers:

  • Transport Management: Track and manage shipments, access documents online and find and handle a list of trusted carriers from anywhere. 
  • Load Board: Access advanced features on a live load board with many carrier options to choose from. 
  • Custom Integrations: Offers quick customization with any CRM or accounting software of your choice. 
  • Dedicated Support: Trained experts offer dedicated support to assist new and existing users along each step. 

Limitations

User feedback suggests the following product limitations at the time of this review:

  •  Does not allow fixing errors such as wrong invoice date or wrong vehicle picture. 
  •  App offers limited features. 

Suite Support

Chat support is available on the website, where support executives typically reply within 5 minutes.

mail_outlineEmail: [email protected].
phonePhone: (816) 974-7002 (Ext. 3).
schoolTraining: Access articles, general information and FAQs in the help center.
local_offerTickets: Not available.

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