Samsara Reviews & Pricing

by Samsara | Founded 2015, San Francisco, CA

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Overview Pricing Benefits Reviews Features

What is Samsara?

Industry Specialties: Serves all industries

Samsara is a cloud-based technology that offers routing and dispatch capabilities to enable small and mid-sized fleet operators to manage daily operations and increase ROI. It provides AI dash cams, vehicle visibility, electric vehicles, compliance and ELD, equipment and condition monitoring, advanced alerting, trailer tracking and site visibility. Its inclusions help improve customer experience, security and safety, operation sustainability, compliance and operational efficiency.

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User Sentiment

Based on 457 reviews:

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Product Screenshots and Videos

Samsara Pricing

Based on our most recent analysis, Samsara pricing starts at $27 (Per Vehicle, Monthly).

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Starting From: $27
Pricing Model: Per Vehicle, Monthly
Free Trial: Yes, Request for Free

Training Resources

Samsara is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Samsara:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Samsara Benefits and Insights

Why use Samsara?

Key differentiators & advantages of Samsara

Driver Safety: Enhance driver safety by automatically tracking unwanted behaviors including, over braking, speeding and rapid acceleration. Address recurring issues, using footage from dashcams before they lead to unforeseen events and accidents.
Streamline Communication: Facilitate manager and driver communication, share routes and turn-by-turn directions via messaging app and call feature in real time.
Workflow Visibility: Access end-to-end live visibility into operations, driver assignment and locations, through heat maps of frequently serviced locations.
Ensures ELD Compliance: Automatically manages reporting requirements for OSHA, FSMA, IFTA, DVIR and HOS. Includes FMCSA-registered and Canadian-certified mandate.
Minimize Vehicle Breakdowns: Ensure productivity and improve vehicle health with preventive maintenance tools. Real-time fleet data helps proactively detect issues like engine faults, low oil levels and failing batteries.

Industry Expertise

Serves a wide range of industries including, school transportation, construction, field services, passenger transit, and food and beverage.

Samsara Reviews

Average customer reviews & user sentiment summary for Samsara:

457 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Samsara reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Tracking and Alerts: Accurate vehicle tracking, route analytics, reporting and proactive maintenance alerts are helpful, according to most reviews on these aspects.
Comprehensive Features: About 90% of users who reviewed this pro suggest that it offers all features required to manage fleet operations.
Installation: The initial setup is quick and easy, according to all reviews on software installation.

Cons

Tricky Interface: It is challenging to navigate and use its features, especially for first-time users, according to most reviews about the software interface.
Customer Support: According to more than 80% of users who reviewed this con, their technical analysts are slow to respond and aren’t helpful.

Researcher's Summary:

Samsara has garnered positive feedback for its user-friendly interface and comprehensive features, making it a popular choice for businesses seeking efficient fleet management solutions. Users appreciate the platform's ease of setup and navigation, allowing them to quickly adapt and utilize its functionalities without extensive training. The software's wide range of features, including GPS tracking, fuel management, and driver safety tools, provides businesses with the necessary tools to optimize their fleet operations and reduce costs. Samsara's customer support has also been commended for its responsiveness and helpfulness in addressing user inquiries and concerns.

Compared to other fleet management software options, Samsara stands out due to its AI-powered insights and real-time data analysis capabilities. The platform's ability to convert data into actionable reports empowers businesses to make informed decisions and identify areas for improvement. Additionally, Samsara's integration with dashboard cameras enhances driver safety and provides valuable footage for incident analysis. While Samsara's pricing may be higher than some competitors, users often find the value and comprehensive features justify the cost, particularly for larger fleets with complex operational needs. The platform's scalability and flexibility make it suitable for businesses of all sizes, from small startups to large enterprises.

Key Features

Dash Cams: Captures HD videos with the infrared LED night vision feature. Receive in-cab alerts for distracted driving, tailgating, rolling stops and harsh driving behavior, including crashes, rough turns, acceleration and harsh braking. Execute virtual on-the-road driver training using live video footage. Allows object detection and real-time scene analysis.
Site View: Secure cameras connected with the cloud offer end-to-end visibility into onsite operations. Perform intelligent searches in real time. Notifies for unusual behavior and triggers motion and people alerts.
Vehicle Telematics: Access geofencing and route tracking capabilities with advanced fleet and fuel diagnosis. Automates preventative maintenance and dispatch workflows.
Electric Vehicle: Evaluate EV suitability through fleet electrification reports. Track and monitor plug-in hybrid and electric vehicles and get low battery alerts. Provides visibility into charge status, battery charge and fleet’s state-of-charge.
Compliance and ELD: View HOS, duty status records, sensor data and DVIRs and capture and save documents. In-built WiFi hotspots allow cell reception in rural areas. Review and edit driver e-logs on the user dashboard in a few clicks.
Documents and Messaging: Drivers can add and upload notes, capture proof of delivery, electronic signatures and other dispatch details using tablets or smartphones. Access documents and notes to analyze overage claims, damages, shortages and missed deliveries.
Equipment Monitoring: Supports real-time equipment and asset monitoring with KPI dashboards and insights into oilfields and water and wastewater treatment plants. Control and manage valve positions, pump status and setpoints.
Trailer Tracking: Track pinpointed locations of basic, dry van and specialty trailers. Monitor sensitive dispatch items using humidity, temperature, door and cargo sensors and control settings using phones or tablets.
Condition Monitoring: Unified equipment health dashboard provides in-depth insights into crucial equipment across remote locations and plants on a single screen. View machine history and track vibration, power consumption and temperature.
Advanced Alerting: Receive instant voice, SMS and email alerts for machine faults and issues. Access equipment alerts and activity history.