FileOpen Reviews & Pricing

by FileOpen Systems Inc. | Founded 1997, Santa Cruz, California

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What is FileOpen?

Industry Specialties: Corporate, Professional, Education, E-Learning and Training, Financial, Government and Public Sector, Healthcare and Life Science, Publishing.

FileOpen is a sophisticated software solution designed to manage Digital Rights Management (DRM) tasks with precision. It is particularly well-suited for industries that handle sensitive documents, such as publishing, finance, and legal sectors, where document security is paramount. The software offers robust features like access control, document tracking, and encryption, ensuring that only authorized users can view or modify content. Users appreciate its seamless integration with existing systems and its ability to support a wide range of document formats. FileOpen stands out for its flexibility and scalability, accommodating both small businesses and large enterprises. While specific pricing details are not publicly available, potential users are encouraged to contact SelectHub for a tailored quote. This ensures that pricing aligns with individual business needs and usage requirements. Overall, FileOpen is a reliable choice for organizations seeking comprehensive DRM solutions.

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FileOpen Pricing

Based on our most recent analysis, FileOpen pricing starts at $1,750 (Annually).

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Starting From: $1,750
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

FileOpen is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for FileOpen:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

FileOpen Benefits and Insights

Why use FileOpen?

Key differentiators & advantages of FileOpen

Enhanced Security: FileOpen provides robust encryption to protect sensitive documents from unauthorized access, ensuring that only intended recipients can view the content.
Access Control: With FileOpen, you can define who can access your documents and under what conditions, such as time-limited access or location-based restrictions.
Usage Tracking: The software offers detailed analytics on document usage, allowing you to monitor who accessed the document, when, and for how long, providing valuable insights into user engagement.
Document Revocation: FileOpen allows you to revoke access to documents even after they have been distributed, offering a safety net if sensitive information needs to be retracted.
Seamless Integration: The software integrates smoothly with existing document management systems, minimizing disruption and ensuring a consistent workflow.
Cross-Platform Compatibility: FileOpen supports a wide range of devices and operating systems, ensuring that users can access protected documents on their preferred platforms without compatibility issues.
Customizable Permissions: You can tailor permissions to suit specific needs, such as allowing printing but not copying, or enabling offline access for certain users.
Compliance Support: By controlling document access and usage, FileOpen helps organizations meet regulatory requirements for data protection and privacy, such as GDPR or HIPAA.
Cost Efficiency: By preventing unauthorized distribution and ensuring compliance, FileOpen can help reduce potential financial losses and legal costs associated with data breaches.
User-Friendly Experience: Despite its advanced capabilities, FileOpen is designed to be intuitive for both administrators and end-users, reducing the learning curve and support requirements.
Scalability: Whether you're a small business or a large enterprise, FileOpen can scale to meet your document protection needs as your organization grows.
Brand Protection: By controlling how and where your documents are accessed, FileOpen helps maintain the integrity of your brand and intellectual property.
Remote Work Enablement: In an era of increasing remote work, FileOpen ensures that sensitive documents remain secure, regardless of where your team is located.
Audit Trail: The software provides a comprehensive audit trail, which is crucial for internal reviews and external audits, ensuring transparency and accountability.
Reduced Risk of Data Leakage: By implementing strict access controls and monitoring, FileOpen minimizes the risk of data leakage, protecting your organization's reputation and assets.

Industry Expertise

FileOpen Systems Inc. specializes in digital rights management (DRM) software, particularly for businesses that need to control access to sensitive documents both internally and externally. This makes it ideal for organizations in industries like finance, healthcare, and legal, where data security and confidentiality are paramount.

Synopsis of User Ratings and Reviews

Based on an aggregate of FileOpen reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: FileOpen is designed for simplicity, allowing users to apply digital rights management features to their PDF documents without needing to be tech-savvy.
Robust Features: The software provides a comprehensive set of tools, including the ability to set expiration dates for document access, control printing and copying, and apply watermarks to safeguard sensitive information.
Cost-Effectiveness: FileOpen is often praised for its affordability, making it a practical choice for businesses of all sizes looking to protect their intellectual property without breaking the bank.
Good Customer Support: Users frequently highlight the responsive and helpful nature of FileOpen's customer support team, ensuring that any issues or questions are addressed promptly and efficiently.

Cons

Software Stability: Users report experiencing bugs and software crashes, which can disrupt workflow and lead to frustration.
Viewer App Performance: The FileOpen Viewer app receives criticism for its subpar performance, potentially hindering the user experience.
Security Vulnerability: Experts have raised concerns about potential security vulnerabilities, suggesting that the software's encryption methods might be susceptible to breaches.

Researcher's Summary:

Is FileOpen truly an open-and-shut case for document security, or does it leave users feeling locked out? User reviews from the past year paint a mixed picture. While some appreciate its robust features and integration capabilities, a chorus of complaints about compatibility issues and subpar customer support raises red flags. For instance, users have reported frequent error messages when trying to open files, particularly on Apple devices, describing the process as "basically impossible" and citing unhelpful error messages like "Error contacting Permission Server." This suggests that while FileOpen aims to provide a seamless experience, it sometimes misses the mark, leaving users frustrated and unproductive.

A key differentiator for FileOpen is its reliance on a plugin-based approach for PDF viewing, contrasting with competitors like LockLizard that use proprietary formats. While this allows for broader compatibility with existing software like Adobe Acrobat Reader, users have pointed out that this advantage is undercut by the plugin's own shortcomings. The lack of basic features like saving annotations, as highlighted by a user who lamented the inability to "even use the tools," further diminishes the user experience. This dependence on a plugin that doesn't meet user needs undermines FileOpen's strengths and raises concerns about its long-term viability.

In conclusion, FileOpen seems best suited for businesses prioritizing basic document security over a smooth user experience. Its robust features, when they work, offer granular control over document access. However, its compatibility issues, especially with Apple products, and lackluster customer support make it a risky choice for businesses requiring a dependable and user-friendly solution. For those seeking a more refined and reliable experience, exploring alternatives might be a wiser course of action.

Key Features

Notable FileOpen features include:

Encryption: FileOpen employs robust encryption standards to protect documents, ensuring that only authorized users can access the content.
Access Control: The software allows for precise control over who can view, print, or copy documents, with permissions that can be adjusted in real-time.
Document Revocation: Administrators can revoke access to documents even after they have been distributed, providing an additional layer of security.
Watermarking: Dynamic watermarking options are available to deter unauthorized sharing by embedding user-specific information into the document.
Platform Compatibility: FileOpen supports a wide range of platforms, including Windows, macOS, iOS, and Android, ensuring accessibility across devices.
Integration with Existing Systems: The software can be integrated with existing document management systems, allowing for seamless workflow incorporation.
Offline Access: Users can be granted offline access to documents, with the ability to set expiration dates for such access.
Usage Tracking: Detailed analytics and reporting tools are available to track document usage, providing insights into how and when documents are accessed.
Customizable User Interface: The interface can be tailored to meet specific organizational needs, enhancing user experience and efficiency.
Multi-Language Support: FileOpen offers support for multiple languages, making it suitable for global organizations with diverse teams.
Secure Printing: The software includes options for secure printing, ensuring that printed copies of documents are controlled and tracked.
API Access: Developers can utilize FileOpen's API to create custom solutions or integrate with other applications, expanding the software's functionality.
Cloud and On-Premises Deployment: FileOpen can be deployed in the cloud or on-premises, providing flexibility based on organizational infrastructure preferences.
Compliance Support: The software aids in meeting regulatory compliance requirements by ensuring document security and access control.
Scalability: FileOpen is designed to scale with organizational growth, accommodating an increasing number of users and documents without compromising performance.