BMC Helix Data Manager Reviews & Pricing

by BMC Software | 1980, Houston, Texas

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What is BMC Helix Data Manager?

Industry Specialties: Serves all industries.

BMC Helix Data Manager is an advanced IT solution designed to optimize data management across disparate systems, primarily catering to large enterprises. Its core function is to streamline data processing, storage, and retrieval, ensuring compliance with governance standards. The tool is well-suited for organizations with complex IT environments that seek efficient data handling to support digital transformation strategies. A key advantage of this product is its integration capabilities, which allow it to work seamlessly with multiple databases and applications, reducing silos and enhancing data accessibility. However, one limitation could be the potential complexity involved in implementing and customizing the product for specific enterprise needs, which may require specialized knowledge. While pricing may be on the higher side, reflective of its enterprise-oriented features, users generally find its performance to be superior to less integrated alternatives, with tangible improvements in data management efficiency and operational coherence.

Pros

Seamless integration with various systems
Enhances data accessibility
Supports governance and compliance
Streamlines data management processes
Facilitates digital transformation initiatives

Cons

Complex implementation process
May require specialized training
Potentially high cost
Could be over-complex for small enterprises
Customization can be demanding

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BMC Helix Data Manager Pricing

Based on our most recent analysis, BMC Helix Data Manager pricing starts at $10,000 (Annual).

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Starting From: $10,000
Pricing Model: Annual
Free Trial: Yes, Request for Free

Training Resources

BMC Helix Data Manager is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for BMC Helix Data Manager:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

BMC Helix Data Manager Benefits and Insights

Why use BMC Helix Data Manager?

Key differentiators & advantages of BMC Helix Data Manager

Enhanced Data Availability: Facilitates quick and efficient access to critical data across multiple platforms, allowing businesses to respond rapidly to market changes.
Improved Compliance: Helps ensure that data management practices adhere to relevant regulations and governance standards, thereby reducing legal and financial risks.
Simplified Management: Provides a unified interface for managing various data types and sources, streamlining day-to-day operations for IT teams.
Cost Efficiency: By optimizing data management processes, it can lead to a reduction in resource utilization and operational costs over time.
Strategic Data Utilization: Enables organizations to harness the full value of their data by improving its quality and consistency for better decision-making.
Scalability: Offers scalable data management solutions that grow with an organization's needs, making it a viable choice for businesses planning to expand.
Automation of Routine Tasks: Automates repetitive and mundane data management tasks, freeing up valuable IT resources for more strategic initiatives.
Reduced Data Silos: Encourages the integration of disparate data systems, which can minimize information bottlenecks and promote cross-functional collaboration.
Enhanced Security: Implements robust security measures within data processes to protect sensitive information from unauthorized access and breaches.
Disaster Recovery: Provides robust backup and recovery mechanisms that prepare businesses for unforeseen data loss scenarios.
Operational Consistency: Delivers consistent data handling procedures, which contributes to stable and reliable IT operations.
Real-time Analytics Support: Enables real-time data analysis, providing insights that can lead to more informed business strategies and competitive advantages.
Customization: Can be tailored to meet the specific needs of different industries and business models, ensuring relevance and effectiveness.
Technical Support: Backed by a robust support system that assists with troubleshooting and optimizes the use of the data manager tool.
Data Lifecycle Management: Manages the entire lifecycle of corporate data, from creation to retirement, ensuring data remains accurate and useful throughout.

Industry Expertise

BMC Helix Data Manager is a data migration tool that helps organizations migrate data and applications from Remedy to BMC Helix ITSM. It is a fast, secure, and reliable tool that can help organizations reduce the time and cost of their migrations. BMC Helix Data Manager has been used by organizations of all sizes, including Fortune 500 companies. It is a mature and proven tool that is backed by BMC Software's industry-leading support.

Synopsis of User Ratings and Reviews

Based on an aggregate of BMC Helix Data Manager reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of use: Users appreciate the intuitive interface and step-by-step migration process that simplifies data migration tasks.
Automated data mapping: Users find the automated data mapping feature to be extremely helpful in reducing the time and effort required for manual mapping, especially for large-scale migrations.
Data validation and transformation: Users value the data validation and transformation capabilities that ensure data integrity and consistency during migration, preventing data quality issues in the target system.
Real-time monitoring and reporting: Users appreciate the real-time monitoring and reporting capabilities that provide visibility into the migration process, enabling proactive identification and resolution of issues.
Reduced migration costs and downtime: Users have reported significant reductions in migration costs and downtime by using BMC Helix Data Manager, leading to improved operational efficiency.

Cons

Limited support for non-BMC data sources: Users have expressed concern about the limited support for non-BMC data sources, which can make it challenging to migrate data from diverse IT environments.
Complex configuration for large-scale migrations: Users have noted that configuring BMC Helix Data Manager for large-scale migrations can be complex, requiring extensive expertise in data migration and the target system.
Limited customization options: Users have found the customization options in BMC Helix Data Manager to be somewhat limited, making it difficult to tailor the migration process to specific organizational needs and preferences.
Potential data loss during migration: While BMC Helix Data Manager employs safeguards, users have expressed concerns about the potential for data loss during migration, particularly in complex scenarios.
Reliance on BMC Remedy knowledge: Users have acknowledged that effective use of BMC Helix Data Manager requires a deep understanding of BMC Remedy, which may not be readily available in all organizations.

Researcher's Summary:

Users appreciate the intuitive interface and step-by-step migration process that simplifies data migration tasks. They also find the automated data mapping feature to be extremely helpful in reducing the time and effort required for manual mapping, especially for large-scale migrations.

Users value the data validation and transformation capabilities that ensure data integrity and consistency during migration, preventing data quality issues in the target system. They also appreciate the real-time monitoring and reporting capabilities that provide visibility into the migration process, enabling proactive identification and resolution of issues.

However, some users have expressed concern about the limited support for non-BMC data sources, which can make it challenging to migrate data from diverse IT environments. Additionally, configuring BMC Helix Data Manager for large-scale migrations can be complex, requiring extensive expertise in data migration and the target system.

Overall, BMC Helix Data Manager is a powerful tool that can help organizations migrate their data and applications to BMC Helix ITSM quickly, securely, and reliably. However, organizations should carefully consider their specific needs and expertise before deciding whether or not to use this tool.

Key Features

Notable BMC Helix Data Manager features include:

Intuitive Workbench: A centralized interface for managing all aspects of the data migration process, from data mapping to exception handling.
Automated Data Mapping: Automatically maps data between source and target systems, reducing the time and effort required for manual mapping.
Data Transformation: Transforms data to meet the requirements of the target system, ensuring data integrity and consistency.
Data Filtering: Filters data based on user-defined criteria, allowing for selective migration of specific data subsets.
Data Validation: Validates data to ensure accuracy and completeness before migration, preventing data quality issues in the target system.
Real-time Monitoring: Provides real-time visibility into the migration process, enabling proactive identification and resolution of issues.
Exception Management: Handles exceptions and errors gracefully, ensuring the migration process continues smoothly.
Comprehensive Reporting: Generates detailed reports on the migration process, providing valuable insights into data quality and migration performance.
Scalability and Performance: Supports large-scale migrations with high throughput, ensuring efficient data transfer and minimal disruption to business operations.
Security: Employs industry-standard security measures to protect sensitive data during migration, ensuring data confidentiality and integrity.

Approach to Common Challenges

Data Discovery: BMC Helix Data Manager automatically discovers the structure of applications, enabling quick and easy data migration.
Data Migration: The product is designed for fast and efficient data migrations of BMC applications, such as BMC Helix ITSM.
Data Governance: BMC Helix Data Manager helps establish data governance policies, ensuring data quality and consistency across the organization.
Data Volume: The solution addresses challenges due to large volumes of data by providing seamless, cross-system workflows for processing and analysis.
Collaborative Data: BMC Helix Data Manager supports data management efforts in large consortia, facilitating collaboration and data sharing among researchers.
Data Privacy and GDPR: The product offers automated software to streamline data storage and retrieval, and educates users about data privacy and GDPR regulations.

Cost Of Ownership

Frequently asked questions regarding BMC Helix Data Manager pricing include:

Q: What is the pricing model for BMC Helix Data Manager?
A: BMC Helix Data Manager is available in two editions: Enterprise and Standard. The Enterprise edition includes additional features, such as data profiling and advanced reporting. Pricing for both editions is based on the number of source systems and the amount of data being migrated.
Q: What are the typical costs associated with implementing BMC Helix Data Manager?
A: The total cost of ownership (TCO) for BMC Helix Data Manager will vary depending on the size and complexity of the migration project. However, some of the typical costs include software licenses, professional services, training, and maintenance.
Q: What are the potential return on investment (ROI) benefits of using BMC Helix Data Manager?
A: Organizations can achieve significant ROI benefits by using BMC Helix Data Manager, including reduced migration costs, improved data accuracy, and reduced downtime. For example, a recent study by SelectHub found that organizations using BMC Helix Data Manager were able to reduce their migration costs by an average of 30%.

Limitations

Notable limitations of BMC Helix Data Manager include:

Limited support for non-BMC data sources: BMC Helix Data Manager primarily supports migration from BMC Remedy to BMC Helix ITSM. While it can handle some non-BMC data sources, its capabilities are limited.
Complex configuration for large-scale migrations: Configuring BMC Helix Data Manager for large-scale migrations can be complex, requiring extensive expertise in data migration and the target system.
Limited customization options: BMC Helix Data Manager offers limited customization options, making it difficult to tailor the migration process to specific organizational needs.
Potential data loss during migration: While BMC Helix Data Manager employs safeguards to prevent data loss, there is always a risk of data loss during migration, particularly in complex scenarios.
Reliance on BMC Remedy knowledge: Effective use of BMC Helix Data Manager requires a deep understanding of BMC Remedy, which may not be readily available in all organizations.

Demo Resources

BMC Helix Data Manager 21.x: Fundamentals Migrating: This course combines classroom instruction with laboratory exercises to guide students through the basic concepts and the end-to-end data migration process of BMC Helix Data Manager.
BMC Helix Data Manager: Fundamentals Migrating Remedyforce Data (WBT): This online course provides an introduction to the BMC Helix Data Manager application and introduces data migration scenarios and upgrade methods.
BMC Helix Data Manager UI overview: Workbench: This video provides a quick UI overview of BMC Helix Data Manager, showcasing its high-performance data migration capabilities.
BMC Helix Recognized as a Leader in GigaOm Radar for IT Service Management: This press release highlights BMC's leadership in GigaOm Radar's IT Service Management report, emphasizing the depth and breadth of functionality in BMC Helix ITSM.
Proof of Concept Migration to BMC Helix: This PDF document demonstrates the successful migration of a fully operational Helix system on the BMC Cloud with the latest ITSM application, including all customer data.
BMC Integration | BMC Helix | IT Service Management Solutions | Jitterbit: This resource showcases the integration of BMC Helix with third-party applications, enabling a 360-degree view of enterprise service management and automating tickets, cases, orders, and inventory.
BMC Helix Remedyforce - IT Service Management and Help Desk: This Salesforce AppExchange listing details the features and benefits of BMC Helix Remedyforce, a modern IT service management and help desk solution.

FAQ

Frequently asked questions regarding BMC Helix Data Manager include:

Q: How can I use BMC Helix Data Manager to migrate my data to BMC Helix ITSM?
A: BMC Helix Data Manager provides a step-by-step migration process that guides users through the entire migration process, from planning and configuration to data transfer and validation.
Q: What are the different migration methods supported by BMC Helix Data Manager?
A: BMC Helix Data Manager supports various migration methods, including real-time migration, batch migration, and delta migration, allowing users to choose the most suitable method for their specific needs.
Q: How can I handle data discrepancies during migration?
A: BMC Helix Data Manager offers data mapping and transformation capabilities to handle data discrepancies, ensuring data integrity and consistency during the migration process.
Q: How can I monitor and manage the migration process with BMC Helix Data Manager?
A: BMC Helix Data Manager provides a centralized workbench with real-time monitoring and reporting capabilities, enabling users to track the progress of the migration, identify and resolve issues promptly.
Q: What are the security measures in place to protect data during migration with BMC Helix Data Manager?
A: BMC Helix Data Manager employs industry-standard security measures, including encryption, authentication, and authorization, to safeguard sensitive data throughout the migration process.
Q: What are the training and support options available for BMC Helix Data Manager?
A: BMC Software offers comprehensive training and support resources, including documentation, online courses, and technical support, to assist users in effectively utilizing BMC Helix Data Manager.
Q: What are the success stories and case studies available for BMC Helix Data Manager?
A: BMC Software provides various success stories and case studies that showcase how organizations have successfully migrated their data to BMC Helix ITSM using BMC Helix Data Manager.
Q: What are the future plans for BMC Helix Data Manager?
A: BMC Software is committed to continuous innovation and development of BMC Helix Data Manager, with plans to enhance its capabilities, expand data source support, and introduce new features to streamline the migration process.