Survicate Reviews & Pricing

by Survicate | Founded 2013, Warsaw, Poland

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What is Survicate?

Industry Specialties: Serves all industries.

Survicate is a web and app-based tool built to streamline and optimize customer feedback management. It provides a single hub to store and manage feedback from multiple sources. Users can access insights throughout the customer journey to improve engagement and retention.

It offers collected data via customizable email, link, web and mobile surveys. Track, filter and analyze responses and view automated reports. Its native integration with various CRM platforms allows users to export survey results.

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User Sentiment

Based on 43 reviews:

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Survicate Pricing

Based on our most recent analysis, Survicate pricing starts at $53 (Monthly, Freemium).

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Starting From: $53
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Survicate is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Survicate:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Survicate Benefits and Insights

Why use Survicate?

Key differentiators & advantages of Survicate

Highly Customizable: Customize surveys using templates and question types. Change fonts, logos and colors to fit with brand guidelines.
Save Time: Minimize time spent implementing new feedback software. Collate survey responses from multiple sources in one place and use dashboards to filter and analyze data quickly.
Reduce Churn: Identify unhappy customers and initiate automated campaigns to address problems.
Improve Customer Experience: Track trends throughout the customer journey to discover loyalty drivers. Listen to customer responses on product issues and use feedback to make changes.
Accessible Data: Monitor observations from multiple sources and save feedback quickly with a Google Chrome extension. Transcribe and convert audio responses into text.
Free Trial: Access 25 survey responses per month with unlimited users, question types, survey channels and multiple integrations using the free plan.
Quick Implementation: Set up surveys and native integrations in minutes without coding.

Industry Expertise

This platform is used by small businesses to multinational corporations in all fields.

Survicate Reviews

Average customer reviews & user sentiment summary for Survicate:

43 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Survicate reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: Users praise Survicate for its intuitive design and user-friendly interface, making it easy to create and launch surveys without needing technical expertise.
Customization Options: Survicate offers a wide array of customization options, allowing users to tailor surveys to match their brand and specific needs. This includes using logos, custom colors, and personalized messages.
Variety of Question Types: Users appreciate the diverse range of question types available in Survicate, enabling them to collect different kinds of data effectively. Options include multiple choice, open-ended questions, rating scales, and more.
Integrations: Survicate seamlessly integrates with various popular tools and platforms, streamlining workflows and data analysis. Examples include integration with Slack, HubSpot, and Google Analytics.

Cons

Complicated Interface: Some users have expressed that the platform's interface can be difficult to navigate, especially for those who are new to survey creation or CX tools.
Limited Customization: Users have reported limitations in customizing the look and feel of their surveys, which can be a drawback for those who want to maintain brand consistency or create visually appealing surveys.
Occasional Bugs: While generally considered reliable, some users have encountered occasional bugs or glitches within the platform, which can disrupt workflow and impact data collection.

Researcher's Summary:

Survicate is a user-friendly platform for gathering and analyzing customer feedback. Users praise its intuitive design and robust features, such as the drag-and-drop survey creator and diverse templates. These features streamline the process of creating and managing surveys, making it a breeze even for those new to such platforms. However, some users have expressed concerns about occasional glitches and limitations in reporting functionalities.

What sets Survicate apart is its focus on ease of use and versatility. It offers multiple survey types and distribution channels, including email, website, in-product, and mobile apps, catering to a wide range of needs. This multi-channel approach allows businesses to reach their customers where they are, maximizing response rates and gathering valuable insights. Compared to competitors like Qualtrics and SurveyMonkey, Survicate is often lauded for its affordability and intuitive interface, making it a popular choice for small and medium-sized businesses. However, larger enterprises with more complex requirements might find Survicate's reporting and analytics features somewhat limited. Overall, Survicate is best suited for businesses seeking a user-friendly and affordable solution to collect customer feedback across various channels. Its intuitive design and versatile features make it a valuable tool for improving customer experience and driving business growth.

Key Features

Customizable Templates: Create surveys using over 125 templates and 15 question types, including NPS, CSAT and CES. Modify and save custom survey themes. Insert logos and colors in line with branding.
Dashboards: Monitor survey responses and scores in real time and group answers using word clouds on an intuitive dashboard. Filter responses by dates, question types and survey answers.
Reports and Analytics: Track and analyze individual responses to better understand feedback. View survey statistics, including completion rates, response rates and impressions. Export data to spreadsheets for further analysis.
Smart Surveys: Implement conditional logic in surveys and change questions based on current responses. Use custom actions and redirects to point users to the next step.
Multiple Integrations: Connect data with various native and custom integrations ranging from CRM to analytics and marketing automation.
Alerts and Notifications: Receive automated reports by email. Notify teams to act on customer feedback with instant alerts on Slack or email.
Automated Workflows: Set up automated campaigns triggered by customer responses. Follow up with customers individually to take action.
User Controls: Organize surveys based on project, team or campaign and control who sees survey results by setting permission levels for users.