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What is SurveySparrow?

Industry Specialties: Serves all industries

SurveySparrow is a chat survey platform that helps manage the customer, employee and product experience. It allows users to create intelligent and personalized surveys and share them through SMS, social media, QR codes, email embed codes and unique links. Users can choose themes, upload images, blend colors and fonts, and implement brand aesthetics in the survey.

It helps teams gain valuable insights through an intuitive dashboard, custom reports and text and sentiment analysis. It moderates tasks and automates workflows, centralizing data to provide an omnichannel view across all touchpoints. Users can also access real-time data through offline surveys, video surveys and conversational forms.
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#8

SurveySparrow is ranked #8 on the top 10 Customer Experience Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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SurveySparrow Pricing

Based on our most recent analysis, SurveySparrow pricing starts at $29 (Per User, Monthly).

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Price
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Starting From
$29
Pricing Model
Per User, Monthly
Free Trial
Yes, Request for Free

Training Resources

SurveySparrow is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SurveySparrow:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SurveySparrow Benefits and Insights

Why use SurveySparrow?

Key differentiators & advantages of SurveySparrow

  • Enhanced Customer Experience: SurveySparrow enables the creation of engaging and interactive surveys, leading to higher response rates and more insightful customer feedback.
  • Improved Employee Engagement: The platform facilitates the gathering of employee feedback, allowing organizations to address concerns, boost morale, and cultivate a more positive work environment.
  • Streamlined Data Collection: SurveySparrow offers a variety of question types and survey distribution methods, simplifying the data collection process and ensuring comprehensive insights.
  • Actionable Insights: The platform provides robust reporting and analytics tools, empowering businesses to translate survey data into actionable strategies for improvement.
  • Increased Productivity: By automating survey creation, distribution, and analysis, SurveySparrow saves time and resources, allowing teams to focus on other critical tasks.

Industry Expertise

SurveySparrow, with its conversational interface and omnichannel approach, caters to businesses of all sizes across various industries. Its user-friendly platform and robust features make it ideal for gathering customer, employee, and market feedback, enabling data-driven decision-making.

SurveySparrow Reviews

Average customer reviews & user sentiment summary for SurveySparrow:

User satisfaction level icon: great

74 reviews

89%

of users would recommend this product

SurveySparrow has a 'great' User Satisfaction Rating of 89% when considering 74 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of SurveySparrow reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Conversational Interface: SurveySparrow's chat-like surveys make respondents feel like they're having a one-on-one conversation, leading to higher engagement and completion rates.
  • Mobile-First Design: With a mobile-first approach, surveys look great and function seamlessly on any device, ensuring a smooth experience for respondents on the go.
  • Customization Options: Extensive customization features allow users to tailor surveys to their brand, creating a cohesive and professional look.
  • Advanced Reporting and Analytics: SurveySparrow provides in-depth reporting and analytics tools, enabling users to gain valuable insights from their survey data.
  • Integrations: Seamless integrations with popular CRM, email marketing, and other business tools streamline workflows and data management.

Cons

  • Limited Customization: SurveySparrow offers fewer customization options compared to other survey platforms, especially in its free plan. This can be restrictive for users who need to tailor surveys to specific branding or complex question logic.
  • Reporting Features: Some users find the reporting and analytics features in SurveySparrow to be less comprehensive than those offered by competitors. Generating detailed reports or conducting in-depth data analysis may require exporting data to other tools.
  • Learning Curve: While SurveySparrow is generally user-friendly, some users report a steeper learning curve compared to other survey platforms, particularly when it comes to utilizing advanced features or navigating the interface for complex survey creation.

Researcher's Summary:

SurveySparrow has garnered positive feedback for its user-friendly interface and engaging survey formats, which have been reported to increase response rates. Users appreciate the platform's conversational style, which creates a more enjoyable experience for respondents compared to traditional survey tools. The platform's ease of use has been highlighted as a significant advantage, allowing users to quickly create and distribute surveys without requiring extensive technical expertise. Additionally, SurveySparrow's reporting and analytics features have been praised for providing valuable insights into customer feedback, enabling businesses to make data-driven decisions.

While SurveySparrow offers a robust set of features, some users have noted that the platform's pricing can be a barrier for smaller businesses or individuals with limited budgets. Additionally, certain advanced features may require a higher-tier subscription, which may not be accessible to all users. Some users have also expressed a desire for more customization options, particularly in terms of survey design and branding. Despite these limitations, SurveySparrow remains a popular choice for businesses of all sizes due to its ease of use, engaging survey formats, and insightful reporting capabilities.

SurveySparrow is particularly well-suited for businesses that prioritize customer experience and engagement. The platform's conversational surveys and user-friendly interface make it an ideal tool for gathering feedback from customers, employees, or any other target audience. Its reporting and analytics features provide valuable insights that can be used to improve products, services, and overall customer satisfaction. Additionally, SurveySparrow's automation capabilities can save businesses time and resources by streamlining the survey process.

Key Features

  • Surveys: Create responsive surveys with multiple question types. Add videos, emoticons, gifs and images. Use CSS to customize and design themes, backgrounds, fonts, color palettes and buttons. 
    • Survey Types: Generate multilingual, white-label, conversational and video surveys that are compatible with all devices. Set recurring surveys with daily, weekly and quarterly frequencies.  
    • Sharing: Share surveys via web links, SMS, social media and QR codes, or embed them on websites. 
    • Smart Surveys: Gather feedback from customers without redirecting them to another page. Ask relevant questions by using skip and display logic. Provides pop-up cards, custom parameters, inline embedding and thank you pages. 
    • Library: Browse through the library to utilize pre-existing survey templates. 
    • Preview: Evaluate surveys before launch through the live preview module. 
  • Dashboard: Access reports and responses in real time. Analyze and compare answers to identify recurring trends and patterns. Download files and SPSS reports in PDF format. 
  • Forms: Design mobile-friendly conversational forms to gather customer data. Add multiple question types such as drag and drop, rank order and matrix.  
  • Audience Management: Manage and sort contacts. Create custom lists to segment audiences according to parameters. Set up several sub-accounts within the primary account for multiple product requirements. Import databases from Excel. 
  • Payments: Facilitate secure transactions through online payment forms. Track payments, manage discounts and send automated payment reminders. Encrypt and organize financial data through Stripe. Provides multi-currency support. 
  • Workflow Management: Close loops swiftly by assigning actions according to responses. Design custom workflows and automatically allocate customer feedback to relevant teams. 
  • Security: Ensure safe data storage with custom SSL, IP address tracking and whitelisting, single sign-on, password protection and GDPR compliance.  
  • Integrations: Via API and Webhooks. Connect with third-party applications like Salesforce, WordPress, Slack, Intercom, Zapier, Zendesk, Hubspot and more. 
  • NPS: Measure customer journey across all touchpoints through Net Promoter Score. Share NPS surveys via emails, SMS and in-app. 
    • Segmentation: Create dynamic lists to categorize respondents based on predefined criteria. 
    • Analysis: Monitor NPS and view responses through dynamic dashboards. Analyze customer sentiment to uncover deeper insights. 
    • Survey Throttling: Ensure the same customers aren’t surveyed repeatedly until a configured period. 
    • Response Management: View and manage all responses in a centralized location. Convert responses into tickets and track their status. 
    • Follow-Ups: Add additional follow-up questions and share them with respondents. 

Suite Support

mail_outlineEmail: [email protected]. Or, use the chat widget to connect with the vendor.
phonePhone: +1 (800) 481-0410.
schoolTraining: Visit the “Learning Centre” tab on the vendor’s website to access free tools like NPS benchmarks, RateTheMeeting and SaaS Affiliate, Margin of Error and NPS calculator. The vendor also provides API documentation and videos on NPS programs, surveys, and customer and performance management.
local_offerTickets: Not specified.
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