Sprinklr Reviews & Pricing

Key Features

Modern Care

• Case Management: Quickly resolve issues by identifying sentiments and automatically routing customers to the appropriate resources and agents. 
• Omnichannel: Engage with customers across several channels, including messaging platforms, social media sites, virtual communities and more. 
• Self-Service Chatbots: Use conversational bots to solve general and recurring customer queries at scale. Humanize automated interactions by following language change, context and cues; seamlessly hand-over to agents when necessary. Customize chatbots for every channel. 
• Digital Community: Provide customers with a forum to post their issues and solutions. 
• Feedback: Gather feedback in real time and across multiple digital channels through CSAT and NPS surveys. Segment results based on locations, channels, products, queues and groups. Automatically receive alerts for negative sentiment. 
• Dashboards: Monitor performance, customer sentiment and crucial KPIs and SLAs.s 

Modern Research

• Insights: Make data-driven decisions by capturing customer feedback at scale and share insights in multiple formats across all devices. Identify market trends, quantify customer experience geographically and gain critical information on competitive strategies. 
• Crisis Management: Investigate PR issues during early stages and solve them preemptively through AI-based crisis detection. Team members can receive real-time alerts for events and anomalies to stay one step ahead of the competition and any obstacles. 
• Visuals: Detect brand logos and texts within pictures through AI-enabled visual tech. Analyze data across digital and social platforms. 

Modern Marketing and Advertising

• Content Production: Optimize performance by delivering personalized interactions across multiple channels and business units. Streamline content delivery through automated repeated workflows; create, manage and monitor task flow, due dates and approval cycles. Build and update campaigns through the ads composer and manager module. Use reporting dashboards to compare performance and access campaigns, content and ad details. 
• Risk Management: Stay on-brand by enforcing compliance, establishing security protocols and utilizing role-based permissions. Monitor content and halt advertising during inadvertent events. Track changes made in publishing with audit trails. 
• Collaboration: Effectively coordinate with team members through custom notifications, mentions, annotations, notes and red-lining.  
• Asset Management: Organize, store and track assets in a centralized repository, shareable with team members and decision-makers. Analyze content and campaign strategies through asset performance reports. 
• Campaign Management: Use customizable templates to create campaigns and sub-campaigns. Design blueprints for KPIs, needs, deadlines and deliverables. 
• Analytics: Analyze data on campaigns, content and advertisements in real time. Leverage AI-powered insights to drive strategic planning. 
• Project Management: Track to-do lists, outbound messages and campaign statuses. Get full visibility into all drafted, sent for approval, rejected and published work. 

Modern Sales and Engagement

• Social Engagement: Connect with potential and current customers across over 35 digital channels for social media and messaging. Embed social content on websites. Publish content in accordance with established governance rules. 
• Publisher Console: Plan, publish and track brand-centric content in a unified platform, with cross-team visibility. 
• Filtering: Use AI-based inbound triaging to segment messages according to intent. 

Suite Support