Clarabridge Reviews & Pricing

Key Features

• Analytics: Measure sentiment, root cause, effort and emotions through AI-based analytical modules. Gain comprehensive Voice of the Customer (VoC) from multiple sources like emails, calls, transcripts, chats, ratings, social media and surveys. Monitor crucial metrics in real time. 
  • Customer Effort: Derive keywords from feedback to measure customer effort. 
  • Sentiment Analysis: Capture contextual nuance with the 11-point sentiment scale. Analyze emotions through AI-based semantic analysis. Identify different intents like praise, churn and requests. 
• Segmentation: Categorize group text data into industry and organization-specific models. 
• Digital Engagement: Connect with customers on digital channels like Instagram, Twitter, Facebook, Whatsapp, WeChat, emails, blogs and more. 
  • Centralized Inbox: View messages, access conversational history and respond to customers through their preferred channel in real time. Resolve issues quickly through pre-canned responses, publishing guides and crisis plans. 
  • SLA Monitoring: Use the watchdog module to receive information on clients’ waiting times. Optimize resolution and reopen rates and average handling time. 
  • Routing: Automatically spot topics in conversations and route them to the ideal agent. 
• Integrations: Use API support to convert unstructured data into actionable insights. Import information from internal and third-party platforms like Salesforce and Zendesk. 

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