Siebel CRM Reviews & Pricing

by Oracle America | Founded 1977, Santa Clara, CA

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Overview Pricing Benefits Reviews Features

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What is Siebel CRM?

Industry Specialties: Serves all industries

Siebel CRM is a comprehensive software solution designed to manage customer interactions and relationships. It caters to mid-sized and large enterprises across various industries, particularly those with complex sales and service processes. Key benefits include improved customer acquisition, retention, and satisfaction through automated workflows, data-driven insights, and personalized experiences. Popular features include sales opportunity management, contact management, service request management, and reporting and analytics. User reviews highlight the platform's robust functionality, scalability, and customization options. However, some users report a steeper learning curve compared to other CRM solutions. Pricing varies depending on the deployment model, number of users, and additional modules required. Annual subscription fees typically range from tens of thousands to hundreds of thousands of dollars. Overall, Siebel CRM offers a powerful and comprehensive solution for managing customer relationships, particularly for larger organizations with complex needs. However, its steeper learning curve and higher price point might not be suitable for small businesses or those with simpler requirements.

Pros

Robust functionality
Scalable and customizable
Data-driven insights
Improved customer satisfaction
Automated workflows

Cons

Steeper learning curve
High price point
Complex for simple needs
Limited mobile functionality
Customization can be time-consuming

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 485 reviews:

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Product Screenshots and Videos

Siebel CRM Pricing

Based on our most recent analysis, Siebel CRM pricing starts at $50 (Per User, Monthly).

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Starting From: $50
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

Siebel CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Siebel CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Siebel CRM Benefits and Insights

Why use Siebel CRM?

Key differentiators & advantages of Siebel CRM

Deploy in the Cloud: Available via the Oracle Compute Cloud Service (OCCS). Reduce TCO, scale environments as needed, accelerate the start-up time and achieve a minimum uptime of 99.95%.
Increase Agility: A continuous release model ensures regular updates that provide faster access to new features and security improvements. Also simplifies the updating process to minimize maintenance costs.
Build on a Flexible Platform: Siebel Open UI uses one framework that supports multiple use cases, such as mobile, touch and employee-facing, offering a tailored user experience based on role.
Gain Sales Insights: Gain visibility into pipeline and sales performance. Seamless integration with the other Siebel applications helps phase deployments. Segment sales regions, identify where to take action and offer tailored coaching to team members.
Make Better Decisions: A 360-degree, real-time view of all sales activities enhances decision making.
Execute Multichannel Campaigns: Integrate workflows, collaborate on approvals and use financial models to optimize marketing spend. Easily track campaigns via a command center. Up-to-date customer info enables the creation of personalized, targeted campaigns.
Enhance Customer Service: Contact center teams can view historical customer interactions and respond to emails automatically. They can also ensure timely, comprehensive service for any customer or employee problems via a native help desk.
Facilitate Mobile Service: Manage field service activities such as scheduling and contract management, as well as streamline and improve claims processes.
Connect CRM With Social Media: An integrated framework connects the system with Oracle Social Relationship Management Cloud Service. View all contact info, address issues on social networks, transfer social media leads into Siebel CRM and more.
Extend Capabilities: Integration with Oracle’s BI applications provides a range of analytics functionality. Additionally, connect with the Oracle CX Cloud Suite to provide a unified ecosystem, ensuring customer-centric experiences.

Industry Expertise

Serves over 4,200 global clients from small businesses to enterprise giants. The software industry forms its largest customer demographic, with other industries including IT and services, banking, hospital and healthcare, financial services, staffing and recruiting, telecommunications, and insurance.

Siebel CRM Reviews

Average customer reviews & user sentiment summary for Siebel CRM:

485 reviews

72%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Siebel CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Centralized Customer Data: Siebel CRM provides a single platform for managing all customer data, offering a 360-degree view of customer interactions and relationships across sales, marketing, and service.
Improved Sales Efficiency: Siebel CRM automates workflows, streamlines opportunity management, and provides data-driven insights to improve sales forecasting and close rates.
Enhanced Customer Service: Siebel CRM facilitates collaboration between different departments, ensuring consistent and efficient service delivery across all touchpoints.
Increased Customer Satisfaction: By providing a personalized customer experience and resolving issues quickly, Siebel CRM helps businesses improve customer satisfaction and loyalty.
Scalability and Flexibility: Siebel CRM can be easily scaled to accommodate the needs of growing businesses and can be customized to meet specific industry requirements.

Cons

Steeper Learning Curve: Siebel CRM's extensive functionality can be complex to learn and navigate, particularly for users with limited experience with CRM systems.
High Price Point: The cost of licensing, implementation, and maintenance for Siebel CRM can be significantly higher than other CRM solutions, making it less accessible for small businesses and startups.
Limited Mobile Functionality: While mobile apps are available, some users report limitations in functionality and user experience compared to the desktop version.
Overkill for Simple Needs: For businesses with straightforward sales processes and limited customer data, Siebel CRM's extensive features may be unnecessary and cumbersome.
Customization Can Be Time-Consuming: Although highly customizable, tailoring Siebel CRM to specific workflows and needs can be a complex and time-intensive process.

Researcher's Summary:

Siebel CRM receives mixed reviews, with users praising its robust features and scalability while criticizing its steep learning curve and high price point. One user noted that "Siebel is like the Cadillac of CRMs – powerful and feature-rich," but also acknowledged that "it's not for the faint of heart and requires significant training." Conversely, others found it overwhelming compared to simpler alternatives, lamenting that "it's like trying to drive a Formula One race car to the grocery store."

When comparing Siebel to competitors like Salesforce, users often highlighted the difference in focus. They recognized Salesforce's user-friendliness and flexibility for small businesses, but believed Siebel offered deeper functionality and customization options for complex sales processes. One user commented, "Salesforce feels like a friendly neighborhood store, while Siebel is like a high-end boutique with everything you could ever need – but only if you can afford it and know how to use it."

Ultimately, Siebel appears best suited for large enterprises with complex needs and the resources to invest in its implementation and ongoing maintenance. As one user summarized, "If you're a small business or have simple needs, there are better options out there. But if you're a large organization with a lot of data and complex workflows, Siebel is the most powerful and customizable tool on the market."

Key Features

Sales Tools: On-the-go sales reps can access information while in person, respond to inquiries faster and increase sales. Capturing quotes and orders makes tracking products easier and offers insights that optimize product bundle targeting, prices, and cross-sell and upsell.
Marketing Capabilities: Manage everything from events to email marketing and web marketing. Plan and track budgets while analyzing marketing activities via the resource management module.
Dynamic Catalog: Define selling rules and maintain catalogs with this module. It integrates product selection and configuration to support comprehensive search options, configurations, and targeted upsell and cross-sell offers.
Pricing Analytics: Make context-based decisions using consistent data. Determine product demand and gauge the overall effectiveness and pricing impact across various regions and offers such as discounts, incentives and more.
Quote and Order Lifecycle Management: Ensure order completion, validity and accuracy. Support pricing and product configurations. Approve quotes, verify credit and payment, and analyze orders for greater understanding of the process and pipeline.
Mobile Access: Maintain flexible access to key data:

Remote capabilities support mobile devices such as laptops and tablets.
Siebel Mobile lets field workers view key data from iOS and Android devices as well as pagers.
The server sync feature integrates Microsoft Exchange Server and Siebel CRM’s database for automatic data syncing.
Wireless and handheld solutions cover mobility needs.

Loyalty Management: Build campaigns that drive loyalty without the need for IT expertise. Leverage marketing, analytics and service tools to boost profits and cut expenses while getting the most out of each customer relationship.
Partner Management: Facilitate management of partner relationships by:

Sharing information and streamlining processes for marketing, sales and other areas.
Overseeing partner relationships with tools for lead tracking, forecasting, partner progress assessments, complex pricing and channel operations management.
Supporting partner communities via a partner portal.

Approach to Common Challenges

Data Silos and Poor Visibility: Siebel CRM provides a single, integrated platform for all customer data, offering a 360-degree view of customer interactions and relationships across sales, marketing, and service.
Inefficient Sales Processes: Siebel CRM automates workflows, streamlines opportunity management, and provides data-driven insights to improve sales forecasting and close rates.
Limited Customer Insights: Siebel CRM's advanced reporting and analytics capabilities help businesses gain deeper understanding of customer behavior and preferences, enabling them to tailor marketing campaigns and personalize customer experiences.
Inconsistent Service Delivery: Siebel CRM facilitates collaboration between different departments, ensuring consistent and efficient service delivery across all touchpoints.
Limited Mobility and Accessibility: Siebel CRM offers mobile applications and web access, enabling employees to access customer information and manage interactions from anywhere, at any time.
Integration Challenges: Siebel CRM integrates with various third-party applications, streamlining data exchange and eliminating manual processes.
Scalability and Customization Needs: Siebel CRM's modular architecture and robust customization capabilities enable businesses to adapt the platform to their specific needs and scale it to accommodate future growth.

Limitations

User feedback at the time of this review suggests the following drawbacks of Siebel CRM:

The UI isn’t intuitive and looks clunky.
Takes longer to load when starting, especially after version upgrades.
Updates can take many hours.
Using different features frequently creates glitches.

Suite Support

A knowledge base covers topics like logins, certification info and patch downloads, with some requiring logging in to a user account. Advanced customer support services include systems optimization, security, transition and managed platforms.

Email: Not listed.

Phone: Get answers to both technical and non-technical questions by dialing 1 (800) 223-1711. Support numbers for other countries are available on the Global Contact page.

Training: Available in a number of disciplines, including Java, databases and applications. Take courses on demand, in-person, via live virtual classes and more. Certifications and subscriptions are also available.

Tickets: Submit service requests via “My Oracle Support” after logging in.

Demo Resources

Resources that provide Siebel CRM demo insights include:

Interactive Oracle Product Tour: Get a firsthand look at the platform's interface, functionality, and key features.
Industry-Specific Demo Scenarios: Explore how Siebel caters to specific industry needs with tailored workflows and solutions.
Live Webinars and Events: Attend interactive sessions with product experts to ask questions and see the platform in action.
Customer Success Stories: Learn how real companies have benefited from implementing Siebel CRM.
Free Trial and Sandbox Environment: Experience the platform firsthand and experiment with its features in a risk-free environment.

Cost of Ownership

Frequently asked questions regarding Siebel CRM pricing include:

Q: What is the average annual cost of Siebel CRM?
A: The annual cost of Siebel CRM varies depending on the specific configuration, number of users, and deployment model. Based on recent data, the average annual cost can range from $50,000 to $500,000 for mid-sized businesses and $1 million or more for larger enterprises. This includes licensing fees, maintenance costs, and implementation services.
Q: What are the different pricing models for Siebel CRM?
A: Siebel CRM offers different pricing models to meet diverse needs. These include subscription-based pricing, perpetual licensing with annual maintenance fees, and pay-as-you-go models. Subscription models are popular for cloud deployments, while perpetual licensing might be preferred for on-premises installations. Understanding each model's implications for initial investment and ongoing costs is crucial.
Q: What factors influence the cost of Siebel CRM beyond the base license?
A: Additional factors impacting the total cost of ownership include: the number of users requiring access, industry-specific modules or functionalities needed, customization requirements, and the complexity of integration with existing systems. Understanding these factors helps businesses accurately estimate the overall cost and make informed decisions about their CRM investment.

License/Subscription Cost	On-premise: License-based model where users are required to pay an upfront fee to own the software, plus IP for a fixed term, along with installation, customization and integration costs License cost is based on the named user license, plus an additional cost for the software update license and support Each Siebel user/customer must purchase one Siebel CRM Base Application In case the user/customer requires industry-specific functionality, users can select the industry base option per their preferences, in addition to the CRM Base Application Cost varies depending on the industry-specific Oracle Siebel CRM solution opted for, along with the chosen Siebel CRM Base Application (refer to the CRM Pricing Guide for details) Siebel modules must be licensed for each user No technology products are included with Siebel licenses. Any required technology from Oracle or outside vendors require purchasing separate licenses Cloud-based/SaaS: Recurring subscription based model that depends on the number of users Existing Siebel CRM licenses can be reused in the cloud
Maintenance Cost	On-premise: Software update licenses and support are charged over and above the license cost Cloud-based/SaaS: Included in the subscription cost
Installation/Implementation Cost	On-premise: Included in the license cost Cloud-based/SaaS: No installation cost
Customization Cost	For both on-premise and cloud-based/SaaS solutions, the cost varies depending on the pricing plan/module selected and the level of customization required
Data Migration Cost/Change Management/Upfront Switching Cost	For both on-premise and cloud-based/SaaS solutions, the cost varies depending on the current software, amount of data to be migrated, availability of migration tools, complexity of data, and gaps between the existing system and the new system
Training Cost	For both on-premise and cloud-based/SaaS solutions, the cost varies depending on the type of training chosen, whether it’s end-user training, group/department training, video/self-training or a train the trainer approach
Recurring/Renewal Costs	On-premise: Costs vary depending on the number of named user licenses purchased, along with the industry-specific CRM solution. Additional costs include the software update license, support, annual innovation packs, monthly patch sets and Premier Support services, if chosen Cloud-based/SaaS: Renewal cost is included in the fees paid monthly or annually, based on the number of user licenses purchased, the customization cost, annual innovation packs, monthly patch sets and Premier Support services, if chosen

FAQ

Frequently asked questions regarding Siebel CRM include:

Q: How does Siebel CRM integrate with other applications?
A: Siebel offers pre-built connectors and APIs for seamless integration with various third-party applications, including ERP, marketing automation, and e-commerce platforms. This allows businesses to streamline data exchange and eliminate manual data entry.
Q: What are the benefits of using Siebel CRM for project management?
A: Siebel CRM provides tools for managing project timelines, budgets, resources, and tasks. By integrating project data with customer information, businesses can gain better visibility into project performance and its impact on customer satisfaction.
Q: How does Siebel CRM ensure data security and compliance?
A: Siebel implements robust security features, including data encryption, access controls, and audit trails. The platform also adheres to industry-standard compliance regulations, such as HIPAA and GDPR, making it a secure choice for businesses handling sensitive customer data.
Q: What are the reporting and analytics capabilities of Siebel CRM?
A: Siebel offers a comprehensive reporting engine with pre-built dashboards and customizable reports. Users can analyze customer interactions, sales trends, and service metrics to gain valuable insights and make data-driven decisions.
Q: How does Siebel CRM support different deployment models?
A: Siebel can be deployed on-premises, in the cloud, or using a hybrid model. This flexibility allows businesses to choose the deployment option that best suits their infrastructure, budget, and security requirements.