Results CRM Reviews & Pricing

by Results Software, LLC | Founded 1985, Washington DC Metro Area

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What is Results CRM?

Industry Specialties: Serves all industries.

Results CRM is a comprehensive software solution designed to streamline customer relationship management, service operations, and field service management. It offers robust tools for managing customer interactions, tracking service requests, and coordinating field operations. This software is particularly well-suited for small to mid-sized businesses that require an integrated approach to managing customer data, service schedules, and field personnel. The platform's ability to centralize information and automate workflows enhances efficiency and improves customer satisfaction.

Key benefits of Results CRM include improved data accuracy, enhanced team collaboration, and increased operational efficiency. Popular features encompass contact management, service scheduling, work order management, and mobile access for field technicians. Users appreciate its intuitive interface and the seamless integration with other business systems, which simplifies data sharing and reduces manual entry.

Compared to similar products, Results CRM is praised for its user-friendly design and comprehensive feature set. Pricing details are typically customized based on the specific needs of the business, so it is recommended to contact SelectHub for a tailored quote. This ensures that users receive a pricing plan that aligns with their operational requirements and budget constraints.

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User Sentiment i

Based on 34 reviews:

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#263

Results CRM is ranked #263 in the Field Service Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Results CRM Pricing

Based on our most recent analysis, Results CRM pricing starts at $29 (Monthly).

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Starting From: $29
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Results CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Results CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Results CRM Benefits and Insights

Why use Results CRM?

Key differentiators & advantages of Results CRM

Enhanced Customer Relationships: Results CRM centralizes customer information, enabling personalized interactions and fostering stronger relationships.
Improved Task Management: The software streamlines task assignments and tracking, ensuring that deadlines are met and responsibilities are clear.
Increased Productivity: By automating routine tasks, Results CRM frees up time for employees to focus on high-value activities.
Better Decision Making: Access to real-time data and comprehensive reports allows for informed decision-making and strategic planning.
Seamless Communication: Integrated communication tools ensure that team members and clients are always on the same page, reducing misunderstandings.
Optimized Field Service Operations: The software coordinates field service activities, improving efficiency and customer satisfaction through timely service delivery.
Scalable Solutions: Results CRM grows with your business, offering scalable solutions that adapt to increasing demands and complexity.
Enhanced Collaboration: Team members can easily share information and collaborate on projects, leading to more cohesive and effective teamwork.
Cost Savings: By improving operational efficiency and reducing errors, the software helps lower operational costs.
Customer Retention: Proactive management of customer interactions and service delivery enhances customer loyalty and retention rates.
Comprehensive Service Management: Results CRM integrates service management, ensuring that service requests are handled promptly and efficiently.
Customizable Workflows: Tailor workflows to match your business processes, ensuring that the software fits seamlessly into your operations.
Real-Time Updates: Keep everyone informed with real-time updates on project status, task completion, and customer interactions.
Data Security: Robust security measures protect sensitive customer and business data, ensuring compliance with industry standards.
Reduced Administrative Burden: Automating administrative tasks reduces the workload on staff, allowing them to focus on core business activities.
Enhanced Reporting Capabilities: Generate detailed reports that provide insights into business performance and identify areas for improvement.
Mobile Accessibility: Access critical information and manage tasks on-the-go with mobile-friendly features, ensuring productivity from anywhere.
Streamlined Billing and Invoicing: Simplify billing processes with integrated invoicing, reducing errors and speeding up payment cycles.
Customer Insights: Gain deeper insights into customer behavior and preferences, enabling more targeted marketing and service strategies.
Integration with Other Tools: Results CRM integrates with other business tools, creating a cohesive ecosystem that enhances overall efficiency.

Industry Expertise

Results CRM is best suited for service-based industries and small to medium-sized businesses with recurring client engagements. It helps these businesses optimize operational processes, fuel growth, and develop enduring customer relationships.

Results CRM Reviews

Average customer reviews & user sentiment summary for Results CRM:

34 reviews

84%

of users would recommend this product

Results CRM has a 'great' User Satisfaction Rating of 84% when considering 34 user reviews from 2 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Results CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Users praise ResultsCRM for its user-friendly design, enabling quick training and easy adoption by new employees.
Seamless QuickBooks & Outlook Integration: ResultsCRM streamlines data flow and eliminates double entry with its built-in integration with popular tools like QuickBooks and Outlook.
Comprehensive Functionality: ResultsCRM provides a centralized hub for managing contacts, sales, projects, scheduling, and billing, offering a 360-degree view of your business operations.

Cons

Implementation Costs: The initial investment for ResultsCRM can be significant, especially considering potential costs associated with training employees and integrating the software with existing systems.
Potential for Over-Reliance: Customer experience may decline if employees rely too heavily on the system and neglect personalized interactions.
Data Security Concerns: Centralizing customer data, while beneficial for analysis, raises potential security risks if adequate safeguards aren't in place.

Researcher's Summary:

Are user reviews for Results CRM truly resulting in positive feedback? Users appreciate Results CRM's robust functionality and user-friendly interface, particularly praising its integration with QuickBooks and Outlook, which streamlines financial management and communication. For instance, one user, a CRM analyst at a large firm, highlighted how this integration improved their team's efficiency and provided valuable insights into customer interactions. However, some users found the data conversion process challenging, requiring significant resources and technical expertise. This suggests that while the software is feature-rich, its implementation might pose difficulties for businesses lacking technical staff. Ultimately, Results CRM is best suited for service-based businesses and SMBs seeking a comprehensive solution that combines CRM, project management, and field service management capabilities in one platform. Its focus on automating workflows and improving customer relationships makes it a valuable tool for businesses looking to enhance operational efficiency and drive growth.

Key Features

Notable Results CRM features include:

Contact Management: Centralized database for storing and managing customer information, including contact details, communication history, and notes.
Sales Pipeline Management: Visual representation of sales stages, allowing users to track opportunities from lead to close.
Task and Activity Tracking: Tools for scheduling and monitoring tasks, appointments, and follow-ups to ensure timely completion.
Customizable Dashboards: Personalized dashboards that provide real-time insights into key performance indicators and metrics.
Quoting and Invoicing: Integrated system for generating quotes and invoices, streamlining the sales and billing process.
Service Scheduling: Calendar-based scheduling for service appointments, ensuring efficient allocation of resources and time.
Field Service Management: Tools for managing field service operations, including job assignments, route planning, and mobile access for technicians.
Inventory Management: Real-time tracking of inventory levels, orders, and stock movements to maintain optimal inventory control.
Customer Portal: Self-service portal for customers to view their account information, service history, and make service requests.
Reporting and Analytics: Comprehensive reporting tools that provide detailed insights into sales, service performance, and customer trends.
Integration Capabilities: Seamless integration with popular accounting software, email platforms, and other business applications.
Mobile Access: Mobile-friendly interface that allows users to access CRM features and data from smartphones and tablets.
Workflow Automation: Automation of repetitive tasks and processes to improve efficiency and reduce manual effort.
Document Management: Centralized repository for storing and managing documents related to customers, projects, and services.
Email Marketing: Built-in tools for creating and sending targeted email campaigns to nurture leads and engage customers.
Time Tracking: Tools for logging and tracking time spent on tasks and projects, aiding in accurate billing and productivity analysis.
Custom Fields and Forms: Ability to create custom fields and forms to capture specific information relevant to your business processes.
Role-Based Access Control: Security features that allow administrators to define user roles and permissions, ensuring data privacy and compliance.
Customer Support Ticketing: System for managing customer support tickets, tracking issues, and ensuring timely resolution.
Project Management: Tools for planning, executing, and monitoring projects, including task assignments, timelines, and progress tracking.