RepairShopr Reviews & Pricing

Key Features

• Core CRM: RepairShopr allows users to access the entire database instantly. It’s equipped with email marketing, a calendar and reminders, SMS and email integration, summary billing statements, tracking of referral sources, segmentation, document storage, marketing automation integration, quotes and proposals, auto-print barcode labels and internal chat integration. 
• Integrated Marketing: This tool helps companies bring in new business by sending automated customer follow ups and auto-emails. It includes custom built lists, custom campaigns for sales and promotions, automatic collection of social media links and one-click follow up emails. 
• Leads: This customizable wizard enables one-click customer conversion and creates a seamless flow that helps increase business from web traffic. Notifications alert support agents to customer issues so they can respond quickly, and it allows customers to create tickets from the website. 
• Reporting: Insights and detailed reports are available for different areas like ticketing, invoicing, CRM and inventory. All reporting features are updated regularly. 
• Customer Web Portal: Companies can serve users better by providing service statuses and invoice histories, as well as approving or declining estimates. Customers can view their account history and can download PDFs of previous tickets and invoices.
• Customer Map: Using this tool, users can visualize data to glean insights and quickly analyze the geographical distribution of their target customers. 
• Ticket Management: Users can filter tickets by assigned tech and current ticket status; organize the tickets by problem type, status or customer; and track tickets by due date or creation date. The lightweight workflow prompts users on what to work on next without slowing things down. 
• Ticket Dashboard: This feature offers a centralized overview of the status breakdown and ticket quantity to help prioritize jobs. Configurable color coding ensures visibility for urgent items. 
• Ticket Tracker: Support agents can keep customers updated with the ticket progress bar. They can create custom ticket fields, make single-step updates to the status, use the built-in timer for tracking, send automatic updates or prevent sharing and add other details as required. It includes inbound and outbound email and SMS integration, and one-click creation of invoices from ticket charges. 
• Image and File Attachment: Users can fetch documents from different platforms and attach images using Dropbox, a webcam or mobile devices. 
• Customizable Intake Form: These forms automatically fit into the ticket workflow and let customers sign physical or digital copies. 
• Invoicing: This module allows users to scan serial numbers to invoices for warranty tracking, access recurring invoicing, scan barcodes for line items and insert payment links in emailed invoices. They can send invoices via email, SMS and snail mail. The software provides smooth checkout with payment types that are customizable, digital signatures for touchscreens, and a deposit and cart system. 
• POS: Directly integrated with the inventory module, the POS system calculates changes automatically, manages multiple cash registers and supports barcode scanning. It offers reporting for individual retail shops and store chains. 
• Inventory Management: This module offers batch tracking, return tracking and vendor information. Users can monitor stock levels, receive reminders about reorders, check barcode labels, specify both non-taxed and taxed items, and add warranties. It's equipped with a vendor and PO system, along with customizable product categories with reporting. It allows users to average the cost for variable price items as well as manage retail and wholesale pricing. 
• Tracking Part Orders: This feature allows users to check part orders at different stages — from ticket raising to invoicing. They can track one-off purchases, associate them with a ticket and have them charge automatically upon invoicing. 

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