Pipedrive Reviews & Pricing

by Pipedrive, Inc | Founded 2010, New York, NY

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Overview Pricing Benefits Reviews Features

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What is Pipedrive?

Industry Specialties: Serves all industries

Pipedrive supports sales professionals in managing every phase of the sales process, from lead generation to customer contact. Forecasting enables sales reps to close more deals, and visual pipelines clarify what stage a lead is in and what action is required.

Users can simplify and streamline tasks with automation and AI capabilities. It offers integrations and an open API, so companies can plug in third-party apps to further extend its capabilities.

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User Sentiment

Based on 6235 reviews:

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Product Screenshots and Videos

Pipedrive Pricing

Based on our most recent analysis, Pipedrive pricing starts at $15 (Annual, Monthly).

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Starting From: $14.90
Pricing Model: Annual, Monthly
Free Trial: Yes, Request for Free

Training Resources

Pipedrive is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Pipedrive:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Pipedrive Benefits and Insights

Why use Pipedrive?

Key differentiators & advantages of Pipedrive

Visualize Sales Pipeline: Track each deal through the pipeline via a visual interface and easy-to-use tools. Add custom fields to pipelines to capture necessary data and customize to reflect specific sales stages.
Centralize Communication: Streamline communication with a bi–directional sync for personal and professional inboxes. Add lists of activities directly to the Sales Inbox.
Import Data Easily: Control the process of importing data from another source, whether that’s a spreadsheet or a different CRM. Migrate data from many top solutions, including Salesforce, SugarCRM, HubSpot, Pipeliner, Infusionsoft, MS Dynamics CRM, Zoho CRM, NetSuite CRM and Insightly.
Work Smarter: Improve user performance with a built-in AI tool called Sales Assist. Send performance tips based on behavior, suggest tasks to automate, and notify users of system changes.
Reduce Manual Tasks: Streamline repetitive tasks though workflow automation by setting triggers and actions. Draw social media information into the CRM, pre-qualify leads in a single click and send real-time push notifications via webhooks.
Understand Data: Gain insights into sales data via comprehensive reporting features. Customize which metrics the reports track for visibility into top KPIs like deals added, open deals and average deal age. Divide metrics based on products or services.
Create Custom Features: An open API provides advanced control over the system’s capabilities. Connect to a host of third-party apps to easily sync data. Use the API to develop features that fit unique workflows and processes for greater functionality.
Work Anywhere: Native apps for iOS and Android allow users to sync contacts and calendars, view daily priorities, record audio notes, and work within Google Drive or Gmail to add files and items like new deals.

Industry Expertise

Suitable for companies of all sizes in any industry, with some features geared towards those in the financial services sector, such as insurance companies, banks, and mortgage brokers.

Pipedrive Reviews

Average customer reviews & user sentiment summary for Pipedrive:

6235 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Pipedrive reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Sales Pipeline: 80% of reviewers referring to this aspect said the platform is good for keeping a close eye on deals at every stage and tracking individual progress to understand outcomes.
User Interface: Of the users mentioning the UI, 60% suggested that it’s functional and easy to use.
Mobile Application: 70% of the reviewers mentioning the mobile app stated that it makes Pipedrive easy to use anytime, anywhere.
Integrations: The platform helps users work seamlessly, with integrations for customer acquisition, goal achievement, application sync and more, as stated by 40% of reviews about integrations.

Cons

Data Exporting: Glitches and a lack of control make data querying and extraction slow, according to 50% of those who mentioned the exporting tool.
Filters: Filtering is complex, and 40% of users who referenced it stated it could improve in terms of usability and design.
Browser Extensions and Email Integration: Email integration, browser extensions and workflow automation are dated and not user-friendly, according to 70% of reviews on these features.
Expensive: 60% of users who reviewed pricing suggested that the features are overpriced in comparison to the competition’s products.

Researcher's Summary:

Pipedrive is a sales and marketing management tool for small and medium businesses. It helps visualize the sales pipeline, track important activities and hold client conversations, with mobile access for greater productivity.

Even with its data exporting difficulties, filter complexity and non-intuitive email integration, the platform overall is easy to use. Integration with third-party software, such as Google Apps, Mailchimp and Zapier, along with a powerful API, increases its usefulness in enhancing business sales processes. Overall, it is a great solution for companies looking to streamline sales processes.

Key Features

Lead Management: Includes a product catalog, lead import tools and deal probability, in addition to visual pipelines. A color-coded feature called “rotting” uses different colors to represent how hot or cold a lead is, providing visibility into which leads require follow-up or are best to pursue.
Contact Management: Import contacts from a previous CRM or spreadsheets, or sync from Microsoft or Google. Once in the system, contacts are stored as organizations and people, which can be attached to deals. Record and access a history of interactions to clarify where things stand. View contact locations by adding Google Maps integration.
Web Forms: Generate leads via web forms embedded on a company website or shared in emails and on social media channels. Customize fields to capture personal details specific to company needs. Configure where the leads appear (e.g., as a deal or contact).
Leadbooster Chatbot: Collect and qualify leads 24/7. Route leads to a custom destination, such as a stage or sales rep. Calendar syncing lets leads book meetings with sales reps from within the chatbot conversation.
Activity Management: Contains a scheduling tool, reminder notifications and a premade list of activity types, which can be configured based on company needs.
Sales Forecasting: Pursue the best deals and effectively plan strategies for open deals. Access and customize different views:

Individual views provide in-depth details for sales reps.
Forecasting views let managers filter deals based on criteria like date started or product.

Integration: Integrates with dozens of other apps, including Asana. Connects with platforms like Zapier and Automate.io, allowing further integration with tools like LinkedIn, Zendesk, Mailchimp, HubSpot, Jira, Salesforce, Dropbox and various G Suite tools like Gmail.
Marketplace: Supports dozens of third-party plugins. Thumbs-up/thumbs-down ratings and user reviews help gauge how an app performed for other users.
User Access Control: Set user permissions and determine how users log in, whether it’s via two-factor authentication or using a single sign-on (SSO) platform. Track the identity and location of anyone who logs in on a dashboard. Receive alerts when an unrecognized device logs in.
Data Security: Features include data encryption, daily backups and GDPR compliance. Also provides a data protection officer and multiple certifications.

Limitations

At the time of this review, these are the limitations according to user feedback:

Faulty mobile notifications for meeting or follow-up reminders.
No campaign planning feature.
No live reporting feature.
Insufficient support for small accounts.

Suite Support

Support is available at the following times: in English and Portuguese, 24/7; in German and French, Monday through Friday, 7.a.m. to 5 p.m. UTC; in Spanish, Monday through Friday, 9 a.m. to 10 p.m. UTC.

Email: [email protected].

Phone: Not mentioned.

Training: Access training via videos and tutorials in Academy.

Tickets: Not mentioned.