Oracle Sales Cloud Reviews & Pricing

by Oracle America | Founded 1997, Santa Clara, CA

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What is Oracle Sales Cloud?

Industry Specialties: Serves all industries

Oracle Sales Cloud is a cloud-based customer relationship management (CRM) platform designed to simplify the sales process for organizations of all sizes. It offers various features, including lead management, opportunity tracking, forecasting and quoting.

It’s great for businesses wanting a complete system that can grow with them. Key benefits include increased sales productivity, improved forecasting accuracy and better customer relationships.

The platform also offers mobile access, social media integration and advanced analytics. While users generally appreciate its robust features, ease of use and scalability, some find it pricey and challenging to learn initially.

Oracle Sales offers various pricing plans to meet the needs of different businesses. The basic plan starts at $75 per user per month, while the enterprise plan can cost several thousand dollars per month. It also provides a free trial that allows users to try the platform before they buy.

Pros

Comprehensive features
Easy-to-use interface
Scalable for large teams
Mobile access and collaboration
Advanced analytics and reporting

Cons

High implementation cost
Steep learning curve
Limited customization options
Integration challenges

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 263 reviews:

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Oracle Sales Cloud Pricing

Based on our most recent analysis, Oracle Sales Cloud pricing starts at $65 (Per User, Monthly).

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Starting From: $65
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Oracle Sales Cloud is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Oracle Sales Cloud:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Oracle Sales Cloud Benefits and Insights

Why use Oracle Sales Cloud?

Key differentiators & advantages of Oracle Sales Cloud

Easily Manage Partner Relationships: According to our data, Oracle Sales Cloud ranked the best for partner relationship management. It lets you turn your partners into an extension of your sales team. You can manage partnerships more effectively by tracking partner performance, automating lead distribution and aligning your marketing efforts across your entire ecosystem.
Access Real-Time Insights: Scoring a 100 in our analyst rankings for forecasting, the platform provides instant access to key metrics, reports and predictions. Comprehensive analytics help you visualize, track and act on trends, all in real time.
Target Efficiently With DataFox: Oracle Sales Cloud lets you find and prioritize target companies through automated data collection. This includes over 70 firmographic data points, 68 types of real-time company signals, filters, company scoring models, balanced territories and more.
Leverage Adaptive Intelligence: Identify opportunities with high probabilities of conversion by leveraging probability scores, automated recommendations and deal acceleration. AI-derived firmographic data and signals help you with account enrichment, as well as account scoring and prioritization.
Discover Insights With Pre-Packaged Reports: Again scoring a 100 for its reporting features, the platform provides actionable business insights with over 500 pre-built reports. These use built-in business intelligence (BI) solutions embedded within Oracle’s CX sales solutions.

Industry Expertise

Oracle Sales Cloud caters to industries such as automotive, communications, construction and engineering, consumer goods, education and research, financial services, food and beverages, healthcare, hospitality, industrial manufacturing, retail, media and entertainment, utilities, life sciences, and more.

Oracle Sales Cloud Reviews

Average customer reviews & user sentiment summary for Oracle Sales Cloud:

263 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Oracle Sales Cloud reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Sales Process: Users state that Oracle Sales helps them automate their sales process, from lead generation to opportunity management and closing deals.
Better Sales Visibility: Oracle Sales provides a comprehensive view of your sales pipeline, allowing you to track your progress and identify areas for improvement.
Improved Customer Relationships: Users often mention the platform helps them build stronger relationships with their customers by providing them with a personalized experience.
Scalability: Oracle Sales is a scalable and flexible solution that can grow with your business.

Cons

Cost and Complexity: The platform can be expensive to implement and maintain, especially for small businesses. The initial cost of the software can be high, and there are ongoing maintenance costs. Additionally, Oracle Sales can be complex to implement and use, which can require significant training for your sales team.
Steep Learning Curve: It has a steep learning curve, which can be challenging for new users. The interface is not as intuitive as some other solutions.
Limited Customization: Oracle Sales is not as customizable as some other CRMs. You may not be able to configure the software to meet your specific needs.
Integrations: It does not integrate with many third-party applications, making it difficult to integrate with other tools that you use.

Researcher's Summary:

While getting hands-on with Oracle Sales Cloud, I was very impressed by its complete feature set. The automation tools were particularly helpful, simplifying workflow from lead management to opportunity tracking. Users also agree they find themselves spending less time on administrative tasks and more time engaging with potential clients.

The B2B Service Center turned out to be essential for cross-team collaboration. Having a 360-degree customer view makes it easy to address client needs promptly. I also appreciate the milestone and SLA tracking features, which help to stay on top of critical deadlines without breaking a sweat.

Even though the platform's comprehensive nature initially felt overwhelming, I soon learned the capacity of its AI capabilities. The adaptive intelligence feature can become a go-to for identifying high-potential opportunities, and predictive analytics helps tailor your approach to each client's unique needs.

In a time where subscription-based models are becoming increasingly prevalent, having built-in tools like Oracle’s subscription management can be a significant advantage. While I didn't have the chance to explore all of them, Oracle's industry-specific solutions and their tailored approach for different sectors like healthcare and financial services showed me how versatile the platform could be.

Yet, I did encounter a few hurdles. The learning curve was steeper than I anticipated. Also, its high cost and complexity may be a barrier for some users. Despite these challenges, the benefits of Oracle Sales Cloud far outweigh its drawbacks. The platform's scalability and integration with other Oracle products make it a solid choice for businesses looking to future-proof their CRM solution.

Key Features

Sales Force Automation: Oracle lets you automate the sales process using mobile access, artificial intelligence, email integration, sales-focused digital assistants and elastic search. It also provides contextual insights, recommendations and predictive outcomes and effectively manages leads, accounts, contacts, opportunities, assets, activities and assessments.
B2B Service Center: You can streamline interactions and enable collaboration between multiple teams with a 360-degree customer view, which provides:
- Milestones, entitlements and SLA tracking for managing critical dates and contractual obligations.
- Integrated sales and service capabilities on a single platform.
- A combination of sales automation, service request management, knowledge management and digital customer service.
Sales Planning and Performance Management: The platform hosts advanced incentive compensation, compensation dashboards, and territory and quota management tools with what-if capabilities. Sales reps can access automated sales methodologies using connected data powered by AI.
Partner Portal: Available out-of-the-box, it streamlines partner activities from recruitment and lead management to MDF disbursement. It also offers automated lead distribution, sales training materials, qualification and conversion tools, and an integrated configure, price, quote (CPQ) solution.
Oracle CPQ: This feature supports sales representatives with tools for subscription orders, multiple price books, discretionary discounting, deal management intelligence, and dynamic workflows. It includes quote management features like a document designer, contract management and electronic signatures. This integrates with CRM and ERP systems, web services, and B2B commerce platforms.
Subscription Lifecycle Management: You can integrate front- and back-office processes on one platform. This provides consumption-based billing, fixed and recurring orders, revenue recognition, and a 360-degree view of customer subscriptions. You can also track KPIs, monthly recurring revenue, total contract value, average revenue per user, churn rate and customer lifetime value.
B2B Commerce: This omnichannel feature extends self-service and digital experiences with the flexibility to customize to meet the needs of an organization. Features include guided search, merchandising, personalization, promotions, native A/B testing, a single admin interface for managing multiple stores, integrated commerce and CPQ, and more.
Customer Data Management: Oracle Sales Cloud offers data cleansing and integrated business intelligence views. These capabilities provide B2B and B2C firms with personalization, cost management, account-based marketing campaigns and campaign segmentation.
Dynamic Dashboards: Gain real-time insights into customers, teams and business metrics, such as seasonality, recurring sales and the overlay of sales teams. You can drill down for more granular analysis.
Sales Management: Oracle’s mobile app provides a fully customizable experience for sales teams on the go, available for Android and iOS devices. Cached views of customers and accounts are available offline.
Sales Strategy Optimization: With intelligent guided selling, you can analyze the probability of lead conversion, get recommendations for next-best actions, determine account prioritization, track market signals and more.

Approach to Common Challenges

Lack of Data Visibility: Oracle Sales provides a unified platform for managing all your customer data, giving a 360-degree view of customer relationships.
Inefficient Sales Processes: With automated workflows and guided selling tools within Oracle Sales, you can streamline the sales process, leading to faster deal cycles.
Poor Forecasting and Reporting: Oracle Sales uses AI and machine learning to provide intelligent forecasting and insightful reports, enabling accurate sales pipeline management and better decision-making.
Limited Mobile Access and Collaboration: Oracle Sales offers a mobile app that provides full access to CRM functionalities, allowing you to work effectively from anywhere, anytime. This promotes collaboration and improves responsiveness to customer needs.
Lack of Customer Insights: Oracle Sales equips your sales teams with advanced analytics and reporting tools to gain deep customer insights. This allows them to personalize customer interactions and deliver exceptional service.

Cost of Ownership

Frequently asked questions regarding Oracle Sales pricing include:

Q: What are the different components of the total cost of ownership (TCO) for Oracle Sales?

A: The TCO for Oracle Sales includes license fees, cloud infrastructure costs, implementation and customization charges, ongoing maintenance fees, and user training. The specific costs vary depending on the size and complexity of your deployment, as well as the level of customization needed.

Q: What are typical upfront costs for implementing Oracle Sales?

A: Upfront costs typically include license fees, implementation services, and training. For a small deployment with minimal customization, these costs could range from $10,000 to $50,000. For larger deployments with extensive customization, upfront costs could exceed $1 million.

Q: Does Oracle offer pay-as-you-go pricing for Oracle Sales?

A: Yes, Oracle offers a pay-as-you-go pricing model through its Oracle Cloud Infrastructure (OCI). This can be a good option for organizations with fluctuating sales volumes or those who are unsure of their long-term needs. However, pay-as-you-go pricing can be more expensive than traditional licensing in the long run.

Limitations

At the time of this review, these are the limitations according to user feedback:

Oracle Sales Cloud doesn’t currently support direct navigation to the details page of a sales object. This means users may need to follow additional steps or use workarounds to access specific sales object information.
The platform doesn’t support the display of subtabs on custom object mobile pages, limiting the amount of information that you can display and access on mobile devices.
It doesn’t allow users to update the unit of measurement for saved products. This can be a hurdle for businesses that need to adjust product measurements or pricing based on different units.

Demo Resources

Resources that provide insights into the capabilities of Oracle Sales include:

Interactive Product Tour: Explore the features and functionalities of Oracle Sales at your own pace through an interactive product tour. You can navigate through different sections of the solution and see how it can help you manage your sales processes.
Live Demo Webinar: Attend a live demo webinar to see Oracle Sales in action and learn how it can benefit your business. Oracle experts host these webinars, answer your questions and provide valuable insights.
On-Demand Demo: Watch an on-demand demo of Oracle Sales to learn about the solution's key features and benefits. These demos are a great way to get an overview of the product and see how it can work for you.
Customer Case Studies: Read customer case studies to learn how other businesses have used Oracle Sales to improve their sales performance. These provide real-world examples of how you can use the solution to achieve positive results.

FAQs

Frequently asked questions regarding Oracle Sales include:

Q: How does Oracle Sales integrate with other CRM systems?

A: Oracle Sales integrates with a wide range of CRM systems, including Salesforce, Microsoft Dynamics 365 and SAP CRM, allowing you to sync data between your systems.

Q: How does Oracle Sales help with sales forecasting?

A: Oracle Sales provides a comprehensive forecasting tool that helps you predict your future sales performance. This tool analyzes historical data and current trends to generate accurate forecasts. You can use this information to make informed decisions about resource allocation and inventory management.

Q: How does Oracle Sales help with lead generation and qualification?

A: Oracle Sales provides a number of tools to help you generate and qualify leads. These tools include lead scoring, lead nurturing, and lead routing. You can use these tools to identify the most promising leads and focus your sales efforts on the most likely to convert.

Q: How does Oracle Sales help with opportunity management?

A: Oracle Sales provides a comprehensive opportunity management tool that helps you track your opportunities from beginning to end. It allows you to manage your sales pipeline, track your progress, and identify any potential roadblocks.

Q: How does Oracle Sales help with sales reporting and analytics?

A: Oracle Sales provides reporting and analytics to help you track your sales performance and identify areas for improvement. You can then create custom reports and dashboards that provide insights needed to make informed decisions.

Q: How secure is Oracle Sales?

A: Oracle Sales is built on a secure platform that meets all industry standards. The platform is regularly audited and updated to ensure that your data is protected.