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#102

Kizen is ranked #102 in the Customer Analytics Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Kizen Benefits and Insights

Why use Kizen?

Key differentiators & advantages of Kizen

  • Strengthen Data Safety: Ensure data safety through SSL-encrypted servers hosted in secure data centers. Periodic data backups keep information safe and secure. 
  • Get Real-time Insights: Access a range of actionable data insights in real-time to optimize business operations. Utilize big data to further enhance automation. 
  • Increase Revenue: With predictive analytics and forecasting features, optimize sales team performance and use the insights to boost customer retention, cross-sell and upsell. 
  • Improve Productivity: With sales and marketing automation and a central system to keep track of sales, marketing and CRM activities, improve efficiency and productivity at the organizational level. 

Industry Expertise

It serves mid-sized to large-scale businesses across all industries.

Key Features

  • AI-powered Zoe: Automate and streamline marketing, sales, customer experience and data insights with an AI-powered virtual assistant. 
  • A/B Testing: Experiment with two or more variable versions of email marketing and optimize for best results. 
  • Business Intelligence: Collect data across all touchpoints from the customer journey to get accurate and actionable insights. 
  • Budgeting and Forecasting: Plan business expenses and expected revenue over a period of time. Use past data to predict future outcomes. 
  • Contact Management: Store and search contact information, including names, addresses, and telephone numbers, from a central platform. 
  • Content Management: Manage the entire digital content lifecycle from collection and creation to delivery, retrieval and overall management of content in text, image, video and document formats. 
  • Customer Profiles: Create and update customer profiles to include details like age, gender and spending patterns to determine which product to target and pitch to which customer. 
  • Customer Segmentation: Create customer segmentation by grouping similar customer profiles into one category to carry out dedicated marketing and sales campaigns. 
  • CRM: Manage communication at all touchpoints of a customer lifecycle journey from prospect and lead to post-sale services. 
  • Dashboard: Keep track of all critical business activities such as marketing, sales, CRM and data insights with a visual widget-based dashboard. 
  • Drip Campaigns: Send automated pre-written and formatted emails and text messages to engage with customers regularly. 
  • Email Marketing: Manage acquisition, retention and promotional emails as well as newsletters and drip emails according to different customer segments and acquire better ROI on marketing campaigns. 
  • Experience Management: Manage, measure and optimize the experiences provided to customers and stakeholders like vendors, suppliers, employees and shareholders, with the help of market research and actionable data insights. 
  • Feedback Management: Collect and analyze customer feedback surveys to optimize the customer experience across physical and digital touchpoints. 
  • Landing Pages and Web Forms: Create landing pages and web forms using a pre-formatted template with responsive design and multiple formats. 
  • Lead Management: Acquire and manage leads till the point of purchase through various email and SMS marketing campaigns. 
  • Marketing Automation: Automate various marketing workflows such as email marketing, behavioral targeting, lead segmentation and prioritization, personalization and more. 
  • Mobile Access: Get access to fully featured iOS and Android apps to manage work on-the-go without a blip. 
  • Performance Management: Set up key performance indicators and measure the performance of the whole organization, different departments and individual employees to ensure optimal results. 
  • Quotes and Proposals: Create, save and share pre-formatted quotes and proposals with customers and vendors using templates. 
  • Reports and Analytics: Get actionable insights on all critical business aspects with data visualization and trend analysis. Create and share ad hoc reports with internal and external stakeholders within a few clicks. 
  • Sales Management: Develop sales processes and scripts, manage sales team performances against set KPIs and optimize for higher conversion ratio. 
  • Social Media Integration: Manage and update feeds for popular social media channels and handle social media promotions and sales through direct social media integration. 
  • Task Management: Plan, track and report tasks for each project through a central platform. Assign and prioritize tasks and measure work in progress. 

Limitations

These limitations are current as of the writing of this review:

  •  More expensive than other options in the market. 
  •  User interface is complicated. 
  •  Learning curve is steep. 
  •  Dashboard needs improvement. 
  •  Lack of native integrations. 

Suite Support

mail_outlineEmail: Email is hidden behind customer login.
phonePhone: Phone numbers are hidden behind customer login.
schoolTraining: Documentation and video tutorials can be accessed through the Knowledge Base.
local_offerTickets: Users can submit a ticket by logging in to the support section. Tickets are resolved on priority basis.