GoldMine Reviews & Pricing

by Ivanti Software | Founded 1989, South Jordan, UT

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What is GoldMine?

Industry Specialties: Serves all industries

Suitable for businesses of all sizes, GoldMine Premium CRM offers a central platform to manage customer and prospect relationships efficiently. It ensures improved productivity and streamlined operations, and helps save money.

Users can leverage it for contact management and customer support. They can also manage marketing programs and sales pipelines. A database is available at several tiered levels for organizations with different requirements. Capabilities include sales automation, a help desk and call center and CTI applications, along with enhanced features like easy-to-use interface, marketing automation, web self-service, channel management, knowledge management and analytics.

Pros

Intuitive interface
Robust contact management
Strong email integration
Customizable features
Affordable pricing

Cons

Limited reporting options
Dated user interface
Lacks some advanced features
Potential for data syncing issues
Customer support could be better

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment i

Based on 370 reviews:

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Product Screenshots and Videos

#30

GoldMine is ranked #30 in the CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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GoldMine Pricing

Based on our most recent analysis, GoldMine pricing starts at $25 (Minimum 3 Users, Monthly).

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Starting From: $25
Pricing Model: Minimum 3 Users, Monthly
Free Trial: No

Training Resources

GoldMine is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for GoldMine:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

GoldMine Benefits and Insights

Why use GoldMine?

Key differentiators & advantages of GoldMine

Visibility: Build a central repository of information to boost productivity and share important contact and company details across departments.
Central Platform: Manage interactions, schedules, relationships, customer service, sales forecasts and marketing campaigns — all from one place.
Mobility: Ensure flexibility and real-time access with on-premise and cloud deployment. Access it via the cloud, web, local PC and smartphone.
Enhanced Performance: Streamline work and improve performance by connecting with all popular third-party applications.

Industry Expertise

Large companies that have simple needs as well as start-ups that are looking forward to building databases should use GoldMine Premium Edition. It’s useful to sales force professionals who need to track leads or forecast growth, and also to finance firms and other businesses for whom keeping in touch is important.

GoldMine Reviews

Average customer reviews & user sentiment summary for GoldMine:

370 reviews

72%

of users would recommend this product

GoldMine has a 'good' User Satisfaction Rating of 72% when considering 370 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of GoldMine reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Easy to learn and navigate, even for non-technical users.
Robust Contact Management: Powerful features for organizing and tracking leads, contacts, and opportunities, including detailed contact profiles, activity tracking, and customizable fields.
Seamless Email Integration: Send and receive emails directly within Goldmine, streamlining communication and keeping all customer interactions in one place.
Customization Options: Tailor Goldmine to your specific needs with custom fields, workflows, and reports to match your unique business processes.
Cost-Effective Solution: Affordable pricing plans compared to other CRM options, making it a viable choice for businesses of all sizes.

Cons

Limited Reporting Options: Basic reporting capabilities compared to more advanced CRMs, making it difficult to gain in-depth insights.
Dated User Interface: Interface can feel clunky and outdated compared to modern CRM platforms.
Lacks Advanced Features: Missing some features found in other CRMs, such as marketing automation or social media integration.
Potential Data Syncing Issues: Users report occasional data syncing problems between Goldmine and other applications.
Customer Support Could Be Better: Customer support can be slow or unresponsive at times.

Researcher's Summary:

Users describe Goldmine as a reliable workhorse for contact management and sales pipelines, but with a touch of aging clunkiness. Its strengths lie in simplicity and affordability, appealing to businesses who prioritize functionality over flashy interfaces. "It's not the prettiest CRM, but it's like the old truck that always gets you there," one user remarked. "Organizing contacts and tracking activities is a breeze, and the email integration saves me tons of time." The robust contact features are a clear favorite, with praise for detailed profiles, activity history, and customizable fields. "Goldmine lets me build a complete picture of my leads and customers, which helps me tailor my approach and close deals faster," shared another user. However, modernization emerges as a recurring critique. The interface is often described as dated and clunky, lacking the sleekness of newer competitors. "It feels like stepping back a decade," commented one reviewer. "Navigation isn't intuitive, and reports are basic at best." This perceived lack of sophistication extends to feature limitations. Compared to newer CRMs, Goldmine is sometimes seen as missing advanced functionalities like marketing automation or social media integration. "It's all about core sales functions," a user explained. "If you need fancy bells and whistles, look elsewhere." Ultimately, Goldmine finds a niche with users who value practicality and affordability. Those who prioritize ease of use, strong contact management, and a straightforward approach to sales pipelines find it a dependable companion. However, for businesses seeking a modern, feature-rich CRM experience, Goldmine might feel like a step back in time. "It's like a trusted old friend," concluded one user. "Maybe not the most exciting companion, but always there when you need it and gets the job done."

Key Features

Streamlined Central Database: Achieve complete automation with assigned calls, tasks, emails and other activities. Manage the central database efficiently, drive business activities and track operations.
Dashboards: Enjoy fast and easy access to significant metrics across all parts of the business. Completely customizable dashboards, charts, datasets and colors help maintain complete control of data.
Sales Forecasting: Access sales forecasting in real time, import sales leads from various sources and assign those to sales reps for follow up. Track forecasted sales and opportunities through sales stages.
Contact Management: Build targeted email lists with selection criteria and upload those to a Constant Contact account. Also, perform other activities like scheduling and reporting.
Customer Service Management: Understand customers to provide better service and capture customer inquiries for follow up, ensuring timely responses. Design a strategic customer service plan as well.
Integrations: Integrates with leading business applications for accounting, marketing and other relevant tasks. QuoteWerks, wMobile, Constant Contact and Connect Leader are a few examples.
Custom Fields and Templates: Exclusive to GoldMine Premium. Access all significant data via custom fields and industry templates. Easy DIY customization ensures every field is reportable and searchable. A host of templates ensures a consistent look and feel as well as speeds up repetitive tasks.
Marketing Campaign Manager: Provides tools to:

Target the right contacts for every campaign and send marketing messages to groups and individuals with greater efficiency and ease.
Monitor each campaign’s pipeline in real time in order to generate more qualified leads and eventually convert those into sales.
Perform thorough campaign analysis by leveraging different dashboards and analysis functionalities to determine which campaigns are productive and which ones need to be refined.

Limitations

Product limitations, according to user feedback at the time of this review, include:

Not enough searchable fields in the tabs sections.
Multiple records are created for a single company mistakenly.
Large client database tends to slow things down a bit.

Suite Support

Provided by GoldMine’s publisher, Ivanti. The support section includes a community of users, a dedicated support portal and a searchable knowledge base with extensive help articles. Technical support is available with a support and maintenance agreement.

Email: Not listed.

Phone: 1.801.308.8047, option 5.

Training: A training center offers in-depth product training through free videos and a Definitive Guide Book. Participate in live events with product demos, helpful tips and best practices.

Tickets: To submit, log in to the support portal, register a case and request a call back. Search for “GoldMine” in order to find the product.