Elead Reviews & Pricing

by CDK Global | Founded 1985, Valdosta, GE

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Overview Pricing Benefits Reviews Features

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What is Elead?

Industry Specialties: Automobile

Elead is an automotive-specific solution that helps with sales and marketing efforts. It provides simplified and personalized options that support profitable sales and customer retention. It efficiently generates more quality leads, drives productive customer conversations and encourages customer loyalty. It helps recover missed opportunities and strengthens day-to-day business management.

It empowers businesses with dynamic technology, responsive call centers, efficient sales and customer management.

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DEPLOYMENT

PLATFORM

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User Sentiment

Based on 258 reviews:

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Product Screenshots and Videos

Elead Pricing

Based on our most recent analysis, Elead pricing starts at $695 (Monthly).

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Starting From: $695
Pricing Model: Monthly
Free Trial: No

Training Resources

Elead is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Elead:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Elead Benefits and Insights

Why use Elead?

Key differentiators & advantages of Elead

Shopping Intelligence: Empowers businesses to track and analyze shopping patterns and behavior on websites and other applications. It proactively provides relevant information to help customers make informed decisions.
Direct Mailing: Helps maintain competitive advantages with timely direct mail campaigns. Boosts efforts to connect with customers and meet their expectations in terms of sales and service goals.
Service Drive Technology: Fixes operational services for automotive purposes by delivering efficient service, increasing absorption rate, providing on-call facilities and keeping up with service lane traffic. Helps customers in need of automotive support develop trust and loyalty with the business.
Dealer CRM: Empowers automotive businesses to view, organize and analyze data to build strong and long lasting relationships. Offers integrations to track calls, ties information to customer records, gives visibility into team performance and provides tailored follow-up processes based on buyer needs.
Dealer Resources: Enables reclamation of missed sales opportunities and recovers sales and marketing prospects with the help of constructive strategy and execution support.

Industry Expertise

The vendor has been catering to the automotive industry for over 15 years.

Elead Reviews

Average customer reviews & user sentiment summary for Elead:

258 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Elead reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Lead Management: Elead provides a centralized platform to manage leads effectively, encompassing features such as lead capture, distribution, and nurturing, enabling sales teams to track and engage with potential customers efficiently.
Inventory Management: Elead's inventory management capabilities allow dealerships to maintain real-time visibility into their vehicle inventory, facilitating efficient tracking, organization, and optimization of stock levels.
Reporting and Analytics: Elead offers robust reporting and analytics tools that provide dealerships with valuable insights into sales performance, customer behavior, and other key metrics, enabling data-driven decision-making and performance optimization.
Integrations: Elead integrates with various third-party applications and services, such as marketing automation platforms and credit bureaus, enhancing its functionality and streamlining workflows for dealerships.

Cons

Customization Limitations: Users have expressed frustration with the inflexibility of Elead's customization options, particularly when it comes to tailoring the platform to their specific workflows and reporting needs. For instance, generating custom reports or modifying data fields can be challenging due to the platform's rigid structure.
Usability Challenges: Some users find navigating the Elead interface to be cumbersome and unintuitive, leading to a steeper learning curve and decreased efficiency. The platform's layout and menu options can be confusing, making it difficult to locate specific features or perform certain tasks quickly.
Mobile App Limitations: The Elead mobile app has received criticism for its limited functionality and performance issues. Users have reported problems with syncing data, accessing features, and overall app stability, hindering their ability to manage their CRM activities effectively while on the go.
Customer Support Concerns: Users have raised concerns about the responsiveness and effectiveness of Elead's customer support. Getting timely assistance with technical issues or questions can be challenging, leading to frustration and potential disruptions in their workflow.

Researcher's Summary:

Elead, a CRM software by CDK Global, has garnered a mixed bag of reviews over the past year. Users appreciate its user-friendly interface and comprehensive data management capabilities, making it a valuable tool for sales and marketing teams. The software's ability to integrate with various third-party applications, such as Gubagoo chat and CarWars, further enhances its functionality and streamlines workflows. However, some users have expressed concerns about the software's cost and occasional server downtime issues. Additionally, certain aspects of the software's interface may not be intuitive for all users, requiring additional support or training.

Despite these drawbacks, Elead stands out for its robust customer support and regular updates that address user feedback and improve usability. The software's focus on the automotive industry, with features tailored to dealerships' needs, sets it apart from more generic CRM solutions. Elead is an ideal choice for automotive businesses seeking a CRM solution that offers industry-specific functionality, excellent customer support, and a user-friendly experience. Elead: The CRM software that will help you lead your business to the next level.

Key Features

Relationship Management: Helps develop, manage and nurture relationships based on customer buyer personas. Improves communication with existing and potential customers.
Sales: Helps car dealers build and deliver sales efficiency with a combination of tools like data mining, digital retailing, automotive desk software, inventory management, internet lead management and more.
Automotive Business Development: Provides a highly trained automotive-specific call center that helps with follow-ups, provides timely messaging and nurtures customer relationships on a long-term basis. Allows businesses to save time and employee effort while providing convertible leads.
Digital Retail: Empowers dealers with tools that allow customers low-pressure purchases. Builds customer trust by offering a connected experience that sets appropriate expectations on tax, incentive and financial details. It also eliminates the repetitive form filling process by transferring data directly into the showroom database.
Equity Data Mining: Provides actionable data and alerts to increase opportunities, convert leads faster and generate higher gross profits. It helps identify customers and re-engage them with one-on-one conversations.
Marketing: Offers a multi-channel marketing solution that helps deliver the right message at the right time for faster conversions. Provides an intelligent shopping assistant and automated service, text, direct mail and email marketing with a dedicated business development channel.
DMS Integrations: Allows data to flow and sync seamlessly to promote faster business growth. It also provides safe, secure and certified integration with several technology partners for a hassle-free workflow.
OEM Integrations: Focuses on providing automobile dealers with supported programs and services to develop and nurture dealer relationships. It allows businesses to focus on customers and dealers to maintain a balance between them.

Limitations

At the time of this review, these are the limitations according to user feedback:

Isn’t user-friendly.
Doesn’t eliminate duplicate entries.
Email templates don’t allow embedding code outside of the platform.

Suite Support

The vendor provides an array of materials for reference and learning that can be availed through the resource section or the contact and support section of the website.

Email: [email protected].

Phone: (877) 859-0195.

Training: Offers virtual or on-site training through the vendor’s consulting solution, dedicated university-based virtual training or a university-based reference guide.

Tickets: Submit tickets through the contact us page of the vendor website.