Chime CRM Reviews & Pricing

by Chime Technologies, Inc. | Founded 2016, Phoenix, AZ

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Overview Pricing Benefits Reviews Features

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What is Chime CRM?

Industry Specialties: Real Estate

Chime CRM is an all-in-one suite designed to serve small, mid-sized and large real estate companies. It offers a wide range of capabilities, including lead generation, relationship cultivation, lead closure, process automation, reporting, improved organization and more.

It helps engage and satisfy customers with optimized marketing, responsive CRM and an IDX website. Different customizable packages are available to choose from — Breakthrough, Essential and Domination.

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User Sentiment

Based on 135 reviews:

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Product Screenshots and Videos

Chime CRM Pricing

Based on our most recent analysis, Chime CRM pricing starts at $449 (Per User, Monthly).

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Starting From: $449
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Chime CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Chime CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Chime CRM Benefits and Insights

Why use Chime CRM?

Key differentiators & advantages of Chime CRM

Leverage Intelligent Advertising: Devise the best possible campaign strategy using data and insights from AI-assisted advertising. Calculate keywords, high-frequency bidding, creative variations, targeting and more.
Optimize Lead Generation and Capturing: Know customers better via a lead capture engine that gathers optimized information through intensive testing. Eliminate guesswork using AI-enabled tools and identify and attract potential leads through intent targeting.
Respond Instantly: Save time, focus on hot leads, enhance lead quality and manage bulk leads using automated tags. An AI-powered assistant ensures automatic, instant and customizable responses to inquiries from new leads.
Make Smart Transactions: Create automated workflows using smart action plans. Organize and upload files smoothly through digital tools. Track transaction details with a live-updating module and get visibility into aggregated earnings.
Data Insights: Real-time access to key metrics like GCI, revenue, sales data and closing data enables users to make data-driven business decisions.
Enable Effective Teamwork: Strengthen teamwork and improve client relationships by customizing agent roles. Assign leads to agents, lenders and assistants based on price, location, source and type using lead routing and follow up through Blast Alert or Next Up. Agents can claim leads and boost productivity via Lead Pond, which helps share and distribute leads.

Industry Expertise

Caters to solo agents, small teams, brokers and enterprises in the real estate industry.

Chime CRM Reviews

Average customer reviews & user sentiment summary for Chime CRM:

135 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Chime CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Smart Calling Features: Users appreciate the platform's ability to automatically log calls, record conversations, and send follow-up text messages, which streamlines communication and saves time.
AI Assistant: The AI assistant is a valuable tool for lead generation and qualification, providing insights and automating tasks to help users prioritize leads effectively.
Social Media Integration: Chime's integration with social media platforms allows users to manage interactions and engage with potential clients directly within the CRM, enhancing social media marketing efforts.
Website & Lead Form Integration: The platform seamlessly integrates with websites and lead forms, automatically capturing leads and their information, which simplifies lead management and ensures no opportunities are missed.
Team Collaboration Tools: Chime facilitates team collaboration through features like shared task lists, calendars, and communication channels, promoting efficient teamwork and project management.

Cons

Limited Customization: Users have expressed frustration with the inability to tailor certain features to their specific workflows, such as customizing pipeline stages or adding custom fields to contact records.
Reporting Limitations: Generating custom reports or accessing granular data for in-depth analysis can be challenging, limiting users' ability to gain comprehensive insights into their sales performance and customer behavior.
Integrations: While Chime offers some integrations with popular business tools, users have noted that the range of available integrations is not as extensive as some other CRM platforms, potentially hindering seamless data flow between different systems.
Mobile App Functionality: The mobile app's functionality has been a point of contention for some users, with reports of limited features and occasional performance issues compared to the desktop version.

Researcher's Summary:

Let's dive into the world of Chime CRM and see what users have been saying about it over the past year. Chime CRM seems to be a bit of a mixed bag, with users highlighting both its strengths and weaknesses. One of its biggest strengths is its all-in-one nature, bringing together a bunch of different tools like a CRM, marketing automation, and even a dialer, which can be a real time-saver for busy folks. Users also give it props for its ease of use, especially for those who might not be tech-savvy. However, there are some downsides too. Some users find the interface a bit clunky and outdated, and the customer support can be hit or miss. Plus, the pricing can get a little steep, especially as you add more users or features.

Now, let's see how Chime CRM stacks up against the competition. Compared to other CRMs like Salesforce or HubSpot, Chime is often seen as the more affordable option, especially for smaller teams or solopreneurs. It's also praised for its focus on real estate, with features like IDX website integration and lead generation tools that are tailor-made for realtors. However, it might not be as feature-rich or customizable as some of the bigger players in the CRM game. So, who is Chime CRM best suited for? Well, it seems like it's a good fit for real estate professionals who want an all-in-one solution that's easy to use and won't break the bank. But if you need a highly customizable CRM with all the bells and whistles, you might want to look elsewhere. Keep in mind that user experiences can vary, so it's always a good idea to check out the latest reviews and maybe even try a free trial before making a decision. The CRM landscape is constantly evolving, so staying up-to-date is key!

Key Features

CRM

AI Assistant: Increase lead response rate with automatic and instant responses.
- Follow up with the right campaigns and workflows using Smart Plans and send automated property recommendations with Auto Property Alerts.
- Reply to new leads in real time via customized script responses.
- Send notifications to agents when leads are hot or require immediate attention.
- Use automated tags to bulk manage leads.
Operational Intelligence: Make informed decisions by measuring website traffic in a live timeline. Determine the best match for buyers with listings and streamline dialogues through communication analysis.
Reporting and Forecasting: Determine business goals and track progress by closings, volume, revenue and GCI. Generate performance reports to monitor team productivity and provide helpful feedback. Track progress through updated business reports for real-time analytics.
Listing Management: Add and edit property listings, and match them according to the buyer that best fits the profile. View MLS listings, including those that aren’t on the market yet.
Automated Nurturing: Find the best lead matches according to search criteria, set up automatic property alerts based on customer behavior and encourage prompt actions leveraging instant market analysis and ongoing trends.
Communication Management: Communicate with customers effectively using individual and mass texting and manage conversations in the system. Integrates with Gmail, iCloud, Exchange and Yahoo, and offers auto-email capabilities. Use its click-to-call feature to schedule follow-ups, leave voice messages, call clients and make conversation notes.
Smart Plans: Engage short and long-term leads based on closing dates, holidays and birthdays. Streamline internal transactions and sales processes using automated action plans. Build a toolset quickly using a content library.
Power Dialer: Approach leads using smart scripts, set automated text or voice messages for unanswered calls, and transfer calls to available agents. Create custom call lists or automatically generate them leveraging pipeline status and profile information.
Mobile App: Contact prospects using automatic dialing and stay connected through real-time chat and instant notifications. Sort, filter and engage leads on the go.
Integrations: Integrates with Realtor, Zillow, Homes, Redfin, Trulia, RE/MAX, Flipt, Bold Leads and more to ensure easy migration. Supports popular apps, such as Gmail, MailChimp, BombBomb, Google Calendar, Microsoft Exchange and Zapier, and transaction tools like Brokermint and Dotloop.

IDX

Website Design and Analysis: Simplify designs and create a solid brand voice using website templates. Customize website design with a few clicks through an easy-to-use CMS. Add pocket listings manually with an IDX website and receive nationwide support for MLS.
Database Management: Access detailed and updated information on hot properties, demographics, marketing trends and school districts for more than 190,000 neighborhoods, spread across 29,000 cities. Supports school district search to help prospect buyers find areas fulfilling schooling requirements.
Lead Capturing: Gather insights on lead preferences through modules like Schedule a Tour, Home Evaluation and Mortgage Calculator. Frequent MLS updates and fast load times make the IDX site SEO-friendly.
Flexible and Custom Website: Create and configure websites without any technical expertise — change page hierarchy, enlarge logo, customize title and description or configure themes. Insert preferred images, reviews, properties, texts and lead forms. Responsive website design ensures a perfect fit for every screen size.

Marketing

Retargeting: Invest marketing budget strategically to reach potential leads, ensuring maximum conversion.
Branding Ads: Use targeted ads on social media platforms and popular websites to gain exposure and establish a brand voice:
- Property Promotion ads help promote specific properties and emphasize key listings.
- Zip Code Dominator ads help earn a competitive edge.
- Sphere Loudspeaker helps establish an online presence.
Direct Mailing: Encourage conversion by reaching out to leads directly with targeted mailing campaigns. Lock down an entire zip code and eliminate competition for that area.

Limitations

At the time of this review, these are some of the product limitations according to user feedback:

Takes multiple attempts to reach customer service and a lot of time to resolve issues.
Reporting data is limited and lacks a detailed way to track lead response time.
Buyers and sellers can’t manage leads simultaneously.
Can’t export data on partial seller leads without requesting access from the account executive.
Facilitates money transfer from savings only a couple of times per month.
Limited transaction management capabilities.