BIGContacts Reviews & Pricing

by SureSwift Capital | Founded 2006, Edina, MN

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Overview Pricing Benefits Reviews Features

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What is BIGContacts?

Industry Specialties: Serves all industries.

BIGContacts is an integrated contact management and email marketing solution that helps capture leads, convert sales inquiries and retain more customers. It is simple to use with a drag-and-drop UI and offers prospects management, sales and marketing automation and more. It tracks all contacts, tasks and calendars for ease of access. It is easy to customize and provides smart reports and analytics on campaigns and team performance. Additionally, it enables automated sales email campaigns to save time and manual effort.

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BIGContacts Pricing

Based on our most recent analysis, BIGContacts pricing starts at $10 (Per User, Monthly).

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Starting From: $9.99
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

BIGContacts is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for BIGContacts:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

BIGContacts Benefits and Insights

Why use BIGContacts?

Key differentiators & advantages of BIGContacts

Capture More Leads: Capture maximum leads through web form connections, spreadsheet imports and customizable contact records.
Convert More Opportunities: Offers better conversion of opportunities with the help of task automation, diligent follow-ups, a dedicated sales pipeline and email marketing.
Retain Customers: Maximizes customer retention and satisfaction by sending automated reminders to touch base. Attract new customers through social media tracking and drip marketing.
Sales and Marketing Automation: Build and track a custom sales pipeline, planning out stages and communications. Automates marketing and sales email campaigns based on days passed or key events. Nurture more opportunities and customers.
Easy to Use: Customizable, the dashboard is designed for simplicity and ease of use for small teams. Tailor to individual needs by creating custom fields and defining a process and workflow. and provides 24x7 email support.
Reports and Analytics: Offers both, customizable and ready-to-use powerful sales reports. Automates reporting and exports data that helps analyze teams, leads and marketing campaigns.

Industry Expertise

BIGContacts is a CRM software designed for small businesses and startups, particularly those focused on sales and marketing. It offers a user-friendly interface and a range of features to help manage contacts, track opportunities, and automate marketing campaigns.

Synopsis of User Ratings and Reviews

Based on an aggregate of BIGContacts reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: BIGContacts is praised for its intuitive design and user-friendly interface, making it simple for teams to get up to speed quickly with minimal training.
Strong Customer Support: Users consistently report positive experiences with BIGContacts' customer support, finding them responsive and helpful in resolving issues.
Cost-Effective: BIGContacts is known for its affordability, especially when compared to competitors like Salesforce, making it a budget-friendly option for small businesses.
Customization Options: Users appreciate the ability to tailor BIGContacts to their specific needs, such as creating custom fields and reports relevant to their workflows.

Cons

Software Stability: Some users reported instances of the software freezing, which can disrupt workflow and productivity.
Contact Updates: A few users found the process of updating existing contact information to be cumbersome or difficult.
Mobile App: BIGContacts lacks a dedicated mobile app, limiting accessibility and usability for those who are on-the-go.
Customer Support: Experiences with customer support have been mixed, with some users finding the assistance to be less helpful than desired when encountering issues.

Researcher's Summary:

How do you make big connections? Users praise BIGContacts for its user-friendly interface, affordability, and robust customer support. Many appreciate its straightforward setup and implementation, making it easy to learn and use effectively. For example, one user highlighted the helpfulness of the platform's videos in getting them up to speed quickly. Users also frequently cite BIGContacts' value proposition, noting its significantly lower cost compared to competitors like Salesforce while still offering a comprehensive suite of features.

However, some users have reported drawbacks, such as occasional freezing or syncing issues and the lack of a fully functional mobile app. While BIGContacts offers email functionality, some users have expressed a desire for more advanced marketing automation features, finding the current integration with third-party tools like VerticalResponse cumbersome. Overall, BIGContacts is best suited for small to medium-sized businesses or freelancers who need an easy-to-use and affordable CRM solution without requiring extensive integrations or advanced marketing automation capabilities. Its intuitive design and robust feature set make it an excellent choice for businesses looking to streamline their contact management, sales tracking, and customer interactions without breaking the bank.

Key Features

Dashboard: Delivers insights into overall business performance and can dig deeper — filter by team members and time frame to examine seven different activity-related data points. The activity timeline gives minute-by-minute accounting of all prospect and customer activity and interactions that take place in a given time period.
Contacts: Manage prospects and customers on a unified dashboard — easily capture and store all communications including notes, calls, meetings, tasks, files, photos, email and sales opportunities. Add unlimited contacts and locate each contact quickly by name, photo, division and title.
Calendar: Includes a fully-featured team calendar that makes it easy to track meetings and events for everyone in the team. It offers three main views which are daily view, weekly view and monthly view to plan and schedule things as convenient.
Tasks: View and manage tasks and to-do lists with various details such as due dates, priority level and added notes. Sends instant task notifications and daily reminders of the employee’s to-do list for maximum efficiency.
Reports: Leverage an entire suite of reporting tools designed to help manage contacts and get a better handle of the business. Perform a detailed search on any fields within the contact database via the advanced search. Save reports for later use.
Email Integration: Integrates with any email program — automatically captures incoming emails, including attachments, and stores them in the appropriate contact record. This allows all relevant team members to view and act on client communication.
Opportunities: The visual pipeline offers a complete view of opportunities and helps prioritize what to work on. Simplifies the sales and communication process with drag-and-drop functionality.