BenchmarkONE Reviews & Pricing

by Hatchbuck | Founded 2011, St. Louis, MO

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Overview Pricing Benefits Reviews Features

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What is BenchmarkONE?

Industry Specialties: Serves all industries

BenchmarkONE, formerly known as Hatchbuck, is a cloud-based CRM product that helps users automate many of the processes surrounding their relationships with customers. With an affordable pricing model and deployment availability, it’s best suited for small businesses.

Its features, which focus on automating marketing activities, span across easy email creation, drip campaigns and form building. Additional features such as analytics and contact importation help it stand out from its competitors.

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User Sentiment

Based on 537 reviews:

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Product Screenshots and Videos

BenchmarkONE Pricing

Based on our most recent analysis, BenchmarkONE pricing starts at $29 (Monthly, Quote-based).

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Starting From: $29
Pricing Model: Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

BenchmarkONE is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for BenchmarkONE:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

BenchmarkONE Benefits and Insights

Why use BenchmarkONE?

Key differentiators & advantages of BenchmarkONE

All-in-One: Meet CRM and marketing automation needs, with additional MA features that are a good choice for smaller businesses.
Prioritize Hot Leads: Get alerts when leads exhibit buying behavior, such as clicking on CTAs, consuming branded content, reaching a tag score or clicking specific links.
See Where to Invest: Understand where to spend time and money to ensure the highest return. A dedicated built-in analytics engine shows campaign performance and identifies channels generating the most leads.
Increase ROI: Automated marketing software takes on the work of an entire marketing department with ease, freeing up teams to work on other projects.
Easily Send Emails: Send the right emails to qualified leads at the right time by integrating with a built-in CRM. Building emails is also easy and code-free.

Industry Expertise

Serves SaaS, marketing, higher education, health and fitness, business consultants, financial services, and nonprofits.

BenchmarkONE Reviews

Average customer reviews & user sentiment summary for BenchmarkONE:

537 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of BenchmarkONE reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Every user who talks about this feature mentions the platform is intuitive for users of any technical level.
Automation: According to 90% of reviewers mentioning this feature, it’s great for automated marketing and email campaigns.
Price: The platform is affordable according to every user mentioning cost.
Support to Learn: More than 75% of reviewers noted that although there’s a learning curve, a phased onboarding process and the support team make the process easy.
Lead Management: It’s easy to track prospect data, view client engagement and focus on leads with maximum potential, as observed by every user mentioning this feature.
Email Marketing: Measuring clicks per email, using customizations and leveraging templates were all benefits, according to 92% of reviews referencing email marketing.
Customer Service: Support is very responsive, according to 85% of reviewers mentioning it.

Cons

Technical Glitches: Everyone referencing this aspect observed the system has issues with video inclusion, data import, creating and formatting new emails, and more.
Lack of Features: There’s no click-to-call, text messaging or the capability to add deals from the sidebar in Gmail, as observed by every review mentioning features.
Slow Server: The system tends to become very slow at times, according to all users referencing speed.

Researcher's Summary:

BenchmarkONE helps maintain customer relationships by automating different processes. It’s quite easy to use and learn, augmented by an excellent onboarding process. It helps manage leads efficiently, as noted by most reviewers, and it offers robust email marketing and responsive customer service. However, it suffers from technical glitches and can run slow. It’s a good option for small businesses due to its price, as long as they don’t require any of the missing features.

Key Features

Robust Integrations: Gmail integration streamlines email-related tasks, and a robust API helps integrate with almost any application. Zapier integration enables access to over 1,000 different applications and services.
Analytics: Score campaigns and analyze progress using built-in analytics and campaign benchmarking.
Enhanced Communications: Combining a variety of proven communication tactics such as drip campaigns and autoresponders helps move conversations along.
Built-in CRM: Market and sell to the most qualified customers effectively by:

Accessing real-time insights from dashboards.
Monitoring contacts’ activity.
Following up with prospects based on hot-lead alerts.
Checking specific contact details that are auto-populated with profile links and social media pictures.
Using automated task creation and notifications to manage each day efficiently.
Checking the deal pipeline and inbox conversations.
Integrating with Gmail to seamlessly add contacts, conversations, notes and tasks seamlessly.

Contact Import: Importing contacts from different CRMs and contact books is easy, and can come from a number of on-site or web-based sources (such as LinkedIn).
Forms: Enhance engagement and conversions using customizable pop ups and forms and create landing pages with built-in forms:
- Top Bar: Place at the top or bottom of the site to grow a subscriber list by capturing the email addresses of newsletter subscribers.
- Scroll Box: Grab visitors’ attention with offers, get new subscribers or highlight value-added resources.
- Pop-Ups and Popovers: Collect emails when users enter or exit the website.
- Embedded Forms: Use these within website content for attractive native offers.
Email Marketing: Send personalized emails using customized templates through a source code editor, create code-free branded emails and newsletters through a drag-and-drop builder, or use B2B email templates.

Limitations

These limitations, based on user feedback, are accurate at the time of this review:

Report generation isn’t automated. Need to download and export on a separate Excel sheet to view details.
Tends to crash and lacks a redundancy plan.
Limited filters for cross-referencing clients.
Doesn’t support abandoned cart emails.

Suite Support

Email: Not available.

Phone: (866) 991-4888. Turnaround times not specified.

Training: Becoming a partner grants access to training resources and a certification program. A large repository of self-help articles and training resources available through the help desk at https://help.hatchbuck.com/en/.

Tickets: Not listed.