Propertybase Reviews & Pricing

by Propertybase | Founded 2010, West Boxford, Massachusetts

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Overview Pricing Benefits Reviews Features

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What is Propertybase?

Industry Specialties: Serves the real-estate industry

Propertybase is a sophisticated Real Estate CRM and marketing platform designed to streamline operations for real estate professionals. It is particularly well-suited for real estate agencies, brokers, and agents who require a comprehensive tool to manage client relationships, automate marketing efforts, and oversee transactions. The platform offers unique benefits such as seamless integration with MLS data, robust lead management, and customizable workflows. Users appreciate its intuitive interface and powerful features like automated follow-ups and detailed reporting capabilities. Compared to similar products, Propertybase stands out for its scalability and adaptability to various business sizes. Pricing details are not publicly disclosed, so potential users are encouraged to contact SelectHub for a personalized quote. Overall, Propertybase is praised for enhancing productivity and providing a centralized solution for real estate operations.

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Propertybase Pricing

Based on our most recent analysis, Propertybase pricing starts at $79 (Per User, Monthly).

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Starting From: $79
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Propertybase is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Propertybase:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Propertybase Benefits and Insights

Why use Propertybase?

Key differentiators & advantages of Propertybase

Streamlined Communication: Propertybase centralizes all client interactions, ensuring that every email, call, and message is easily accessible, which enhances client relationships and reduces the risk of missed communications.

Automated Workflows: By automating repetitive tasks such as follow-ups and reminders, Propertybase allows real estate professionals to focus on high-value activities, increasing productivity and efficiency.

Comprehensive Client Insights: The software provides detailed analytics on client behavior and preferences, enabling agents to tailor their approach and improve client satisfaction.

Enhanced Collaboration: Teams can share information and updates in real-time, fostering a collaborative environment that ensures everyone is on the same page and can respond quickly to client needs.

Integrated Marketing Tools: Propertybase offers built-in marketing capabilities, such as email campaigns and social media integration, which help agents reach a wider audience and generate more leads.

Customizable Dashboards: Users can personalize their dashboards to display the most relevant data, allowing for quick access to critical information and better decision-making.

Scalable Solutions: Whether managing a small team or a large brokerage, Propertybase scales with your business, providing the necessary tools and support as your needs evolve.

Data Security and Compliance: With robust security measures and compliance with industry standards, Propertybase ensures that sensitive client information is protected, giving peace of mind to both agents and clients.

Mobile Accessibility: The mobile-friendly platform allows agents to access client information and manage tasks on-the-go, ensuring they can work efficiently from anywhere.

Seamless Integration: Propertybase integrates with a variety of third-party applications, such as MLS systems and accounting software, creating a unified ecosystem that simplifies operations.

Improved Lead Management: The software tracks and organizes leads effectively, helping agents prioritize and nurture potential clients, ultimately increasing conversion rates.

Time-Saving Templates: Pre-built templates for emails, contracts, and reports save time and ensure consistency in communication and documentation.

Performance Tracking: Agents and managers can monitor performance metrics, such as sales targets and client engagement, to identify areas for improvement and celebrate successes.

Client Portal Access: Clients can access their own portal to view property listings, documents, and updates, enhancing transparency and client engagement.

Training and Support: Propertybase offers comprehensive training resources and customer support, ensuring users can maximize the software's potential and troubleshoot issues effectively.

Industry Expertise

Propertybase is built specifically for residential and commercial real estate brokers, agents, teams, offices and franchises looking to leverage technology to grow their business. The software serves over 200,000 users at 2,000+ real estate businesses in 60 countries worldwide.

Synopsis of User Ratings and Reviews

Based on an aggregate of Propertybase reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Propertybase is recognized for its user-friendly interface, making it straightforward for real estate professionals to navigate and utilize its features effectively.
Customization Options: The platform offers a high degree of customization, allowing users to tailor the software to their specific needs and workflows.
Strong Customer Support: Propertybase is commended for its responsive and helpful customer support team, ensuring that users receive timely assistance when needed.
Mobile Accessibility: Propertybase offers a robust mobile app, empowering real estate agents to manage their business on the go, access important information, and stay connected with clients from anywhere.

Cons

No Free Trial: Propertybase does not offer a free trial, making it difficult for potential users to test the software before committing to a subscription.
Cost: Propertybase is a relatively expensive option compared to other real estate CRM solutions, which may be a deterrent for smaller agencies or budget-conscious individuals.
Limited Customization (GO Edition): The GO Edition, while user-friendly, offers limited customization options, which may not suit businesses with specific workflow requirements.
Slow and Generic Customer Support: Some users have reported slow response times and generic, unhelpful responses from Propertybase's customer support team.

Researcher's Summary:

Is Propertybase the proper base for your real estate business? User reviews from the past year present a mixed bag. While many appreciate the platform's user-friendly design and comprehensive features like its robust listing management tools, which even some top-rated competitors lack, some serious drawbacks exist. For instance, Propertybase shines with its automated syndication across multiple platforms and detailed analytics on listing performance, enabling agents to effectively optimize property visibility and attract potential buyers. However, the lack of a free trial and its position as a higher-cost option might make budget-conscious agencies hesitant.

A significant point of contention among users is the customer support, which has been described as unresponsive and unhelpful, with some users reporting unresolved issues lasting for months. This is a red flag, especially considering the platform's complexity and the steep learning curve associated with its initial setup. While Propertybase offers extensive customization and integration capabilities, the absence of phone or live chat support exacerbates the frustration for users grappling with technical difficulties.

In conclusion, Propertybase is most suitable for larger, tech-savvy agencies with the resources to navigate its intricacies and handle potential support issues. Smaller agencies or individual agents on a tight budget might find better value in alternative platforms that offer a more gradual learning curve, responsive customer support, and transparent pricing. It's like trying to fit a square peg in a round hole - if you don't have the right fit, you'll end up frustrated.

Key Features

Contact Management: Propertybase can connect with all lead sources such as website, social media channels, lead portals and third-party integrations to manage leads centrally.
Lead Routing: Once captured, leads can be automatically routed to sales team members based on customized rules and business processes. Manager and team leads can also keep track of progress made on each lead with real-time notifications.
Lead Segmentation: Users can segment their contact database for automation, targeted marketing campaigns and follow-ups.
Real-Time Dashboard: Users can stay updated about operational, financial and marketing performance with visual dashboard and insightful reports to make informed decisions.
Listing Management: Users can manage their listings through Propertybase by recording information such as availability, pricing, expiration, images, videos and notes.
Document Management: Propertybase stores and organizes documents like property photos, brochures, flyers, marketing assets, lease agreements, transaction receipts and more. It also allows users to share these documents with team members and clients through built-in portals and third-party tools like Dropbox, DocuSign, QuickBooks, MailChimp and more.
Portal Syndication and MLS Integration: Users can utilize MLS integration and portal syndication features to push their property listings to over 200 real estate portals simultaneously, saving a lot of time.
Workflow Automation: Users can set up automation engines for repetitive tasks and processes to streamline operational processes and increase productivity.
Marketing Automation: Propertybase lets users create email outreach, schedule follow-ups, create drip campaigns and manage long-term nurturing campaigns to improve customer loyalty and win more deals.
Activity Management: Users can assign tasks to themselves or other team members. Synced with popular Calendar tools, Propertybase schedules reminders and notifications related to these activities such as calls, meetings, tours, campaigns and more.

Limitations

These limitations are current as of the writing of this review:

Setup and onboarding are cumbersome
Workflow customization is complicated
Phone support is not available.

Suite Support

Email: Support email address is hidden behind the customer login.

Phone: Phone support is not available at Propertybase.

Training: Propertybase offers training through documentation. Users can also request for online and in-person training.

Tickets: Users can log in to the system to access the customer support portal and raise a ticket for their queries. Support experts respond to the tickets on a priority-level basis.