Rocket Chat Reviews & Pricing

Key Features

• Team Collaboration: Enable single-channel conversations with transparent interactions. Improve organizational workflow with private and public messaging threads, push notifications, discussions, file sharing, multi-language interface, mentions, message history and video-based team chat. 
• Organized Customer Service: Engage with customers on a single communication platform. Shorten response times, categorize conversations, prioritize and configure chats, create a support help desk, answer queries and centralize customer service. 
• In-App Functionality: Regulate and simplify the workflow in real time through the mobile screen. Send encrypted private and direct messages, share files, images and attachments, enable Live Chat and customize the user interface with various themes and integrations on the mobile application. 
• Apps and Integrations: Sync with third-party applications to manage data, monitor assigned tasks on a single platform, refine customer service, improve operations and boost team productivity. Supports integration with Trello, GitHub, Sentry, BitRocket and more. 
• Chatbot Messaging: Automate the communication process and accelerate customer service with seamless bot integrations. Build a conversational interface with an in-depth language understanding, machine learning engines and human-friendly functionality. 
• Open Source: Rocket Chat is an open-source platform, allowing for extensive customization and flexibility in deployment.
• Real-Time Messaging: Facilitates instant communication with features like group chats, direct messages, and threaded conversations.
• Video and Audio Conferencing: Integrated video and audio call capabilities support seamless virtual meetings and collaborations.
• Screen Sharing: Users can share their screens during video calls, enhancing collaborative efforts and presentations.
• File Sharing: Supports the sharing of various file types, including documents, images, and videos, directly within the chat interface.
• End-to-End Encryption: Ensures secure communication by encrypting messages from sender to recipient.
• Custom Integrations: Offers APIs and webhooks for integrating with other tools and services, such as CRM systems and project management software.
• Multi-Platform Support: Available on multiple platforms, including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
• Role-Based Permissions: Administrators can assign roles and permissions to users, controlling access to various features and data.
• Custom Emojis and Reactions: Users can create and use custom emojis and reactions to enhance communication and expressiveness.
• LDAP and SSO Integration: Supports LDAP and Single Sign-On (SSO) for streamlined user authentication and management.
• Omnichannel Support: Centralizes customer interactions from various channels, including email, social media, and live chat, into a single interface.
• Message Pinning and Bookmarking: Allows users to pin important messages and bookmark conversations for easy reference.
• Audit and Compliance: Provides tools for auditing and ensuring compliance with industry standards and regulations.
• Customizable User Interface: Users can personalize their interface with themes, custom layouts, and branding options.
• Push Notifications: Keeps users informed of new messages and updates through real-time push notifications.
• Chatbots and Automation: Supports the integration of chatbots to automate routine tasks and enhance user interaction.
• Data Import and Export: Facilitates the migration of data to and from Rocket Chat, ensuring continuity and ease of transition.
• Multi-Language Support: Offers support for multiple languages, making it accessible to a global user base.
• Analytics and Reporting: Provides insights into user activity and system performance through detailed analytics and reporting tools.

Limitations

•  Inferior mobile application. 
•  Occasional bugs in the software. 

Suite Support