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What is Sitecore?

Industry Specialties: Serves all industries

Sitecore is a multi-channel content management and marketing automation solution that allows users to generate, manage and publish website content. Organizations can gain complete control over their web presence with tools to analyze visitor engagement patterns, integrate with eCommerce and social media apps, and personalize customer experiences.
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#38

Sitecore is ranked #38 in the CMS Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Sitecore Pricing

Based on our most recent analysis, Sitecore pricing starts in the range of $1,000 or more.

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Pricing Model
Quote-Based
Free Trial
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Training Resources

Sitecore is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Sitecore:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Sitecore Benefits and Insights

Why use Sitecore?

Key differentiators & advantages of Sitecore

  • Monitor Content Performance: Track and set goals to identify where content is under- or over-performing. Run A/B and multivariate tests at demographic or segment levels to generate performance analytics that give insight into customer experiences. 
  • Target Customers By Location: Track customers’ locations using the IP geolocation service. Personalize customer experiences by automatically displaying nearby stores and showing other local content. 
  • Centralize Data: Aggregate information from internal and external systems in a centralized data repository. Get granular insight into customer interaction history with easily accessible records. Modify imported data according to client requirements. 
  • Improve Security: Enable advanced security permissions and restrict access to certain areas of the system. Allow multiple editors to collaborate on files and share information securely. 

Industry Expertise

Ideal for large organizations that have high-traffic websites and want to improve customer experience on their websites or apps.

Sitecore Reviews

Average customer reviews & user sentiment summary for Sitecore:

User satisfaction level icon: good

592 reviews

79%

of users would recommend this product

Sitecore has a 'good' User Satisfaction Rating of 79% when considering 592 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Sitecore reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Personalization: Sitecore's personalization capabilities are a standout feature, allowing content to be tailored to individual user preferences and behaviors. This can lead to a more engaging and relevant experience for website visitors, potentially increasing conversions and customer satisfaction.
  • Scalability: Sitecore is built to handle large and complex websites with high traffic volumes. Its architecture allows for easy scaling as your business grows, ensuring that your website can keep pace with your needs.
  • Security: Sitecore takes security seriously, with features such as role-based access control and data encryption. This helps to protect your website and its data from unauthorized access.

Cons

  • Steep Learning Curve: Sitecore's interface can be challenging to navigate, especially for those new to content management systems or those accustomed to simpler platforms. The learning curve is significant, often requiring extensive training and experience to become proficient.
  • High Licensing Costs: Sitecore is known for its premium pricing structure, which can be a barrier for smaller businesses or organizations with limited budgets. The licensing costs can be substantial, especially when considering the additional expenses for implementation, training, and ongoing support.
  • Complexity: Sitecore's extensive features and functionalities can lead to complexity, making it challenging to manage and maintain. The system's architecture and underlying technologies can be intricate, requiring specialized knowledge and expertise.

Researcher's Summary:

Sitecore has been making waves in the digital experience platform (DXP) world, but is it all it's cracked up to be? User reviews from the past year paint a picture of a powerful, yet complex platform. Sitecore's strengths lie in its robust feature set, including content management, marketing automation, and e-commerce capabilities. It's a one-stop shop for businesses looking to manage their entire digital presence. Users particularly appreciate the platform's scalability and flexibility, allowing them to tailor it to their specific needs. However, Sitecore's complexity can be a double-edged sword. The learning curve is steep, and implementation can be time-consuming and require specialized expertise. This often translates to higher costs compared to simpler CMS options like WordPress or Drupal.

So, who is Sitecore best suited for? It's ideal for large enterprises and organizations with complex digital needs and the resources to invest in implementation and ongoing management. If you're looking for a platform that can handle everything from content creation to personalization and e-commerce, Sitecore might be your golden ticket. However, if you're a smaller business or just starting out, the complexity and cost might outweigh the benefits. Simpler, more user-friendly options might be a better fit until you're ready to level up your digital game. Keep in mind that the software landscape is constantly evolving, so it's always a good idea to check for the latest reviews and comparisons before making a decision.

Key Features

  • Digital Asset Management: Store all digital assets in a single console. Easily upload the latest approved content versions to eCommerce channels and websites. Enable permissions for assets across any location, in any language. AI assistance helps locate and share files faster. Create, upload and add metadata to content using the drag-and-drop option. 
  • Content Management: Maintain content consistency across multiple channels by generating, controlling and publishing from a single platform. Launch portals, landing pages and websites. Produce data in unlimited languages. A high-performance cloud CDN delivers content instantly, and caching decreases server bandwidth expectations, cutting down website hosting expenses. 
  • Customer Data Management: Collect data from online and offline channels to generate actionable insights into customer needs. Employ intelligent search functions to determine the most common customer searches, and gauge segments of visitors based on common attributes. Influence customers with timely content, offers and promotions tailored with geolocation. AI and predictive analytics help forecast purchasing trends. 
  • Order Management: Accept large order quantities from multiple customer touchpoints, including POS, website and mobile apps. Automate alerts to buyers and sellers that inform them of order and shipment statuses. 
  • Marketing Automation: Use customizable form and landing page templates to convert more web traffic to leads. Integrate easily with any eCommerce platform or website without support from developers. Automate email marketing and engage website visitors with conversational chatbots. The system uses AI and machine learning to adapt itself to customer preferences. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Time-consuming publishing process. 
  •  Challenging to install or upgrade. 
  •  Requires strong technical knowledge to operate. 

Suite Support

mail_outlineEmail: Not available.
phonePhone: 855-748-3267.
schoolTraining: Access guides, developer resources, blogs and courses.
local_offerTickets: Available on the website.
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