Pantheon.io Reviews & Pricing

by Pantheon | Founded 2010, San Francisco, CA

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ECM Software
CMS Software
Digital Asset Management Software
Document Management Software
Records Software
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What is Pantheon.io?

Industry Specialties: Serves all industries

Pantheon is a leading WebOps solution used by developers and marketers to build, launch and host their Drupal and Wordpress websites. Its container-based infrastructure enables fast performance and enterprise-grade scalability to host thousands of instances, while simultaneously ensuring website standards and allowing the flexibility of customization. Its centralized management hub supports push notifications and nightly backups and keeps websites up-to-date. Autopilot detects updates automatically, validates them in a test environment and then deploys them on the live environment.

It integrates with New Relic to provide analytics on website performance and areas for improvement. All plans come with two free sandbox sites, Git-based test environments, free SSL certificates and an integrated content delivery network. The vendor offers a free trial.

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User Sentiment i

Based on 626 reviews:

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#36

Pantheon.io is ranked #36 in the ECM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Pantheon.io Pricing

Based on our most recent analysis, Pantheon.io pricing starts at $29 (Monthly).

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Starting From: $29
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Pantheon.io is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Pantheon.io:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Pantheon.io Benefits and Insights

Why use Pantheon.io?

Key differentiators & advantages of Pantheon.io

Scalability: Pantheon effortlessly scales to meet the demands of high-traffic websites, ensuring your digital presence remains robust and responsive during peak periods.
Security: With best-in-class security practices, Pantheon provides peace of mind by safeguarding your site against threats and vulnerabilities, keeping your data and user information secure.
Speed Optimization: Pantheon's advanced caching and content delivery network (CDN) capabilities significantly reduce load times, offering a swift and seamless user experience that can improve search engine rankings and user satisfaction.
Developer Workflow: Pantheon streamlines the development process with integrated tools for continuous integration and deployment, enabling teams to collaborate more efficiently and push updates with confidence.
High Availability: The platform's robust infrastructure ensures your website remains online and accessible around the clock, minimizing downtime and maintaining your online presence.
Automated Backups: Pantheon's automatic backup feature protects your website's data, providing regular snapshots that can be quickly restored, ensuring business continuity even in the face of unforeseen issues.
Performance Monitoring: Real-time performance monitoring tools help identify and resolve issues before they impact your users, ensuring a consistently high-quality experience.
Managed Updates: Pantheon takes the hassle out of maintaining your CMS by automatically applying security patches and updates, keeping your site secure without manual intervention.
Multi-environment Support: With separate development, testing, and live environments, Pantheon makes it easy to test changes and updates without risking the stability of your live site.
Global CDN: Pantheon's global content delivery network ensures that your site loads quickly for users around the world, enhancing global reach and user satisfaction.
Expert Support: Access to Pantheon's team of experts provides peace of mind, with professional support available to help troubleshoot issues and optimize your site's performance.
Flexibility: Pantheon supports a wide range of CMS options, including WordPress and Drupal, offering flexibility to choose the best platform for your needs.
Collaboration Tools: Built-in collaboration tools make it easy for teams to work together on projects, streamlining communication and project management.
SEO Benefits: By improving site speed, uptime, and security, Pantheon indirectly boosts your SEO efforts, helping your site rank higher in search engine results.
Cost Efficiency: Pantheon's comprehensive suite of tools and features can reduce the need for multiple third-party services, potentially lowering overall operational costs.

Industry Expertise

Pantheon specializes in providing high-performance hosting and workflow tools for web developers and teams working with WordPress and Drupal content management systems (CMS). Its industry expertise lies in streamlining the development process, from local development to testing and deployment, making it particularly suited for agencies, large enterprises, and educational institutions that manage multiple websites. These organizations benefit from Pantheon's focus on scalability, security, and speed, along with its collaborative features that support a team-oriented approach to web development.

Pantheon.io Reviews

Average customer reviews & user sentiment summary for Pantheon.io:

626 reviews

88%

of users would recommend this product

Pantheon.io has a 'great' User Satisfaction Rating of 88% when considering 626 user reviews from 6 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Pantheon.io reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Developer-Friendly: Pantheon's platform is built with developers in mind, offering tools like Dev, Test, and Live environments for streamlined workflows.
Strong Security: Pantheon prioritizes security with features like HTTPS by default and regular security updates, giving users peace of mind.
Scalability: Pantheon's infrastructure is designed to handle traffic spikes and growth, ensuring websites can scale seamlessly as needed.

Cons

Limited Plugin Ecosystem: Users accustomed to the vast plugin libraries of WordPress often find Pantheon's selection limited, making it harder to find specific functionalities.
Steep Learning Curve: Pantheon's focus on developer-centric tools can pose a challenge for users without technical expertise, requiring a significant time investment to master the platform.
Pricing Structure: While Pantheon offers a free tier, scaling up for increased traffic or storage can become expensive, potentially exceeding the budgets of smaller businesses or individual users.

Researcher's Summary:

Pantheon has garnered a reputation for its robust feature set and user-friendly interface. Users praise its flexibility in supporting diverse content types, enabling the creation of unique websites that truly reflect a brand's identity. For instance, Pantheon's support for custom layouts and themes allows businesses to tailor their online presence to their specific needs. Furthermore, Pantheon's scalability makes it a suitable choice for websites experiencing high traffic volumes. However, some users have expressed concerns about the platform's pricing, finding it to be relatively expensive compared to competitors like WordPress or Wix. Overall, Pantheon is best suited for businesses of all sizes that prioritize a powerful and user-friendly CMS, particularly those with high-traffic websites that require robust security features.

Key Features

Serverless CMS: Keep sites up-to-date with automated detection technology that sends customers the latest core CMS updates, community-made modules and plug-ins. Ensure site integrity by testing updates utilizing Visual Regression Testing (VRT) in a Multidev environment.
Global Content Delivery Network: Provides faster page loading speeds via globally located, strategically placed points of presence powered by CDN partner, Fastly. Guarantees content is delivered as close to users as possible, cutting page rendering time in half.
Hosting: WordPress, Drupal and WooCommerce are supported by the platform's serverless architecture. Ensure high performance with tools such as Varnish, Redis and New Relic.
Security: Compliance with privacy and data protection standards such as SOC 2, GDPR, FERPA and EU-US & US-Swiss Privacy Shield ensures top-of-the-line security.
- Container-Based Infrastructure: Facilities in the Linux Kernel allow applications to run safely in an isolated space.
- One-Blick Updates: Quickly update WordPress and Drupal with a single click.
- Denial of Service: WAF-style rules and DDoS Protection prevent denial-of-service attacks and continuously monitor website traffic to maintain a safe and controlled experience.
- Automated HTTPS: Automatically renewed TLS certificates keep sites and customers safe.
- Site Monitoring: Networks, servers and applications are monitored over a million times a day, creating accurate reports of current and past uptimes.
- SAML Integration: Increase site security using SAML — create multi-step authentication processes, set minimum password strengths and more.
- Backup and Retention: Manually prompt or schedule regular backups. All customer data is automatically sent to a cloud-based system as a compressed archive to ensure the protection and retention of data.
Workflows: Work directly on the platform, test new features on identical site environments before going live and utilize on-demand cloud environments to create acceptance tests, feature branching and more.
Multizone Failover: Minimize risk of data loss and website downtime by using a duplicate database, stored in a separate data center ensuring 99.99% SLA. In case of a major system outage, reroute website traffic to a secondary, real-time replica site.
Website Portfolio Management: Control WordPress and Drupal sites from a central dashboard, manage CMS updates and instill designs and code across over 1000 instances while maintaining personalization.
Page Caching: Deliver repeat page views from the cache rather than from the CMS or origin data center. Granular cache control allows site owners to update pages, categories and assets on the Global CDN. Whole page caching increases page loading speeds.
Search: A full-text website search service is built into the vendor’s site — refine search results by date, price, content type and more.
Debug: Access Relic APM Pro, a free tool for debugging app performance issues.

Suite Support

The vendor provides support via phone, chat, ticketing, video conferencing and Slack. Technical support options available, estimated response times and issue prioritization depend on the customer’s subscription account tier. Live assistance, a community forum, in-depth training and more are also accessible. The vendor also offers add-on professional services which include tailored training, custom application services, white-glove migrations, access to customer success managers and more.

Email: Not specified. Chat with a support representative via the vendor’s website 24/5 for free plan members and 24/7 for paying subscribers.

Phone: 1-855-927-9387. Available for three departments — billing, partner teams and the sales team.

Training: The vendor offers a host of training resources, including:

Training Sessions: Schedule online or in-person training tailored to a WebOps team’s specific needs.
Online Documentation: Explore detailed docs on all sorts of topics and features, including troubleshooting tips and step-by-step quick start guides.
Resource Center: Explore webinars, ebooks, videos, case studies and more. Filter by topic, industries and publishing date to find specific materials.
Live Demos and Workshops: Learn from developer relations experts via free, weekly live demos and workshops.
Office Hours: Speak directly to support experts during “Office Hours,” held every Wednesday for one hour on a first-come, first-served basis.
Community: Connect with other active developers through the community forum and Power Users Slack channel to ask questions and engage in discussions.
Integrations Center: Explains how to connect other applications and streamline workflows.