Alfresco Reviews & Pricing

by Alfresco Software, Inc. | Founded 2005, Boston, MA

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What is Alfresco?

Industry Specialties: Serves all industries

Alfresco is an open-source solution that helps enterprises manage and publish content on websites. It provides a central content and metadata repository with streamlined end-to-end review and approval workflows. It offers collaboration through shared access, comments and annotations, and the option to start a meeting from within the document for instant discussion. Deployable on-premise, in the cloud or as a hybrid, it can be accessed from any device.

Extensible due to its open architecture, it enables federated access to content across technologies without the need to migrate data in bulk, eliminating data security concerns. Powered by Amazon Web Services, it provides data insights through natural language generation, automated text extraction and deep learning technology. In addition to its integration with Microsoft 365 and Google Docs, it provides full-text indexing via Apache Solr.

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User Sentiment

Based on 94 reviews:

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Alfresco Pricing

Based on our most recent analysis, Alfresco pricing starts at $2,000 (Monthly).

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Starting From: $2,000
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Alfresco is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Alfresco:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Alfresco Benefits and Insights

Why use Alfresco?

Key differentiators & advantages of Alfresco

Enhanced Collaboration: Alfresco fosters seamless teamwork by providing a centralized platform for document sharing, real-time editing, and threaded discussions, enabling efficient knowledge sharing and project coordination.
Streamlined Content Management: Its intuitive interface and robust search capabilities empower users to effortlessly organize, retrieve, and manage vast amounts of content, ensuring easy access to critical information.
Improved Productivity: Alfresco automates repetitive tasks, such as document approval workflows and content versioning, freeing up valuable time for employees to focus on strategic initiatives.
Enhanced Security: Alfresco's robust security measures, including role-based access controls, encryption, and audit trails, safeguard sensitive data, ensuring compliance with industry regulations and protecting against unauthorized access.
Scalability and Flexibility: Alfresco's modular architecture and cloud-based deployment options allow organizations to tailor the solution to their specific needs, accommodating growth and adapting to changing business requirements.
Reduced Costs: By eliminating the need for multiple disparate systems and streamlining content management processes, Alfresco helps organizations save on IT infrastructure and maintenance costs.
Improved Customer Experience: Alfresco's integration with CRM systems enables personalized content delivery, enhancing customer interactions and fostering stronger relationships.
Increased Innovation: Alfresco's open API and developer tools empower organizations to extend the platform's functionality, fostering innovation and creating tailored solutions that meet unique business challenges.
Enhanced Compliance: Alfresco's compliance with industry standards, such as ISO 27001 and HIPAA, ensures adherence to regulatory requirements and mitigates legal risks.
Improved Decision-Making: Alfresco's advanced analytics capabilities provide insights into content usage and user behavior, enabling data-driven decision-making and optimizing content strategies.

Industry Expertise

Alfresco is a leading enterprise content management (ECM) software that provides a comprehensive suite of tools for managing and securing content across the organization. It is particularly well-suited for industries with complex content management needs, such as financial services, healthcare, government, and manufacturing. Alfresco's industry-specific solutions are designed to meet the unique requirements of these industries, providing tailored features and functionality to streamline content-centric processes and improve compliance.

Alfresco Reviews

Average customer reviews & user sentiment summary for Alfresco:

94 reviews

78%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Alfresco reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive User Interface: Alfresco's user-friendly interface simplifies content management, making it easy for users to navigate and find what they need quickly.
Robust Document Management: Alfresco excels in managing large volumes of documents, providing efficient storage, retrieval, and collaboration features.
Seamless Collaboration: Alfresco fosters collaboration by allowing multiple users to work on documents simultaneously, track changes, and share feedback.
Advanced Security: Alfresco prioritizes data security with robust encryption, access controls, and audit trails to protect sensitive information.
Scalability and Flexibility: Alfresco adapts to growing business needs, supporting large-scale deployments and integrations with other systems.

Cons

Steep Learning Curve: Alfresco's complex interface and extensive feature set can be overwhelming for new users, requiring significant training and support.
Limited Customization Options: While Alfresco offers some customization capabilities, they are often limited compared to other CMS platforms, restricting the ability to tailor the system to specific business needs.
Performance Issues: Alfresco can experience performance bottlenecks, especially when handling large volumes of content or complex workflows, leading to slow loading times and user frustration.
Costly Licensing: Alfresco's licensing fees can be substantial, particularly for enterprise-level deployments, making it a less cost-effective option for budget-conscious organizations.
Lack of Mobile Optimization: Alfresco's mobile capabilities are limited, making it challenging to access and manage content effectively on smartphones and tablets.

Researcher's Summary:

Alfresco is a popular CMS software that has received mixed reviews from users in the past year. Some users praise its strengths, such as its robust security features, user-friendly interface, and extensive customization options. These strengths are important because they allow users to create and manage content securely, easily, and in a way that meets their specific needs. For example, Alfresco's granular permissions system allows administrators to control who has access to what content, while its drag-and-drop interface makes it easy for users to create and edit content.

However, other users have criticized Alfresco for its weaknesses, such as its high cost, limited scalability, and lack of certain features that are found in competing products. These weaknesses are important because they can make Alfresco a less attractive option for some users. For example, Alfresco's high cost may be prohibitive for some organizations, while its limited scalability may not be suitable for organizations that need to manage large amounts of content. Additionally, Alfresco lacks certain features that are found in competing products, such as e-commerce functionality and social media integration.

Overall, Alfresco is a solid CMS software with a number of strengths and weaknesses. It is best suited for organizations that need a secure, user-friendly, and customizable CMS. However, organizations that need a low-cost, highly scalable, or feature-rich CMS may want to consider other options.

Key Features

ECM Software

Document Management: Search, access, store and organize content on any device with search suggestions and smart folders. Use built-in workflows and rich metadata models to improve the review and approval processes, move documents and automate repetitive tasks. Keep content secure by creating access permissions, maintaining document versioning and keeping a single database of all records in compliance with information governance policies.
Document Capture and Scanning: Scan and process documents and data of any kind utilizing optical character recognition (OCR) technology. Store and classify scanned documents in a centralized location to keep files organized and easily accessible. Allow customers to capture, share and edit content on the go with the Mobile Content and Process Services.
Collaboration: Store, edit, co-author and share documents in one location by integrating popular applications such as Microsoft 365 and Google Docs. Invite external members to work on content via public links. Allow viewer collaboration to produce real-time annotations, replies to changes made and chat capabilities within documents.
Artificial Intelligence: Implement Amazon Web Services to analyze and extract essential data from documents with Amazon Comprehend, Amazon Rekognition and Amazon Textract. Find specific keywords within bodies of text, retrieve textual context from images and videos to store as document metadata and more.
Analytics: Customize reports and dashboards, generate real-time reports on content and metadata and easily search for data with the platform’s internal data warehouse and open source search platform Solr 6. Optimize search indexing with multi-instance clustering and Solr sharding. Prevent data leaks with permissions, ACLs and SSL encryption protection.
Process Management: Build process models utilizing graphical tools such as the step editor guide and share with point-and-click forms. Manage internal processes by creating, assigning and dividing tasks amongst individuals and team members. Integrate tools using the platform’s Java-based process engine, API support and rest-based architecture, accessible on any iOS and Android device.

Governance Services

Records Management: Control document allocation with configurable file plans and create rules to automatically review, approve, declare and file documents. Oversee and manage documents across multiple systems in a centralized location with 70 plus connectors, including Salesforce, Microsoft 365, Google Mail and more.
Information Lifecycle Management: Preserve precious storage space with Amazon S3 Glacier, determining which records are worth storing by analyzing factors such as content age, version history and periodicity of access.
Security: Protect valuable records and data with compliance management software to keep up with regulations such as FOIA, ISO 15489, ISO 16175 and more. Create both manual and automatic security controls and role-based access permissions.
E-Discovery: Search across all sources of corporate content by employing Federated Search and AI and ML service capabilities.
Legal Holds: Place holds on multiple records and record groups, implement them onto existing records across repositories and suspend holds in bulk.

Suite Support

Support response times depend on subscription type and case severity level.

Email: [email protected]. Chat with a specialist via the vendor’s site.

Phone: Not specified. Log in to the support portal to find technical support numbers.

Training: The vendor offers:

University: Enroll in online courses and take exams to earn certifications.
Documentation: Browse through various topics, including content, processes, business connectors and more.
Support Portal: Access an in-depth knowledge base to discover in-depth product information and find answers to product questions.
Events and Webinars: Register to join live webinars or watch on-demand webcasts hosted by experts.
Blog: Read blog posts authored by various vendor specialists.
Community Forum: Ask questions and offer advice to other users and vendor team members. Members can also communicate via messaging apps such as Discord.

Tickets: Submit a case ticket and check on the status of active cases in the support portal.