iMaint Reviews & Pricing

by DPSI | Founded 1986, Greensboro, NC.

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Overview Pricing Benefits Reviews Features

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What is iMaint?

Industry Specialties: Serves all industries

DPSI developed iMaint to help facility managers automate the work order process, streamline maintenance tasks, generate reports and manage assets. It comes in three purchase plan tiers: Small Business, Online Enterprise and On-Premise, all of which offer scaling features and pricing to fit unique organizational needs.

It centralizes asset data and automates many maintenance tasks to give access to all areas of operation from a single interface. It aims to lower operating costs, save users money and improve overall organizational efficiency.

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User Sentiment

Based on 20 reviews:

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iMaint Pricing

Based on our most recent analysis, iMaint pricing starts at $60 (Per User, Monthly).

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Starting From: $60
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

iMaint is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for iMaint:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

iMaint Benefits and Insights

Why use iMaint?

Key differentiators & advantages of iMaint

Improved Asset Lifespan: By scheduling regular maintenance and tracking asset performance, iMaint helps extend the life of equipment, reducing the need for costly replacements.
Enhanced Productivity: Automating maintenance tasks and work orders allows technicians to focus on critical repairs, minimizing downtime and boosting overall productivity.
Cost Reduction: iMaint identifies inefficiencies and unnecessary expenditures, enabling organizations to cut costs through better resource allocation and inventory management.
Regulatory Compliance: The software maintains detailed records and generates reports to ensure compliance with industry regulations, reducing the risk of fines and legal issues.
Data-Driven Decisions: With comprehensive analytics and reporting tools, iMaint provides insights that inform strategic decisions, optimizing maintenance operations and resource use.
Risk Mitigation: Predictive maintenance features help identify potential failures before they occur, reducing the risk of unexpected breakdowns and associated safety hazards.
Streamlined Communication: iMaint facilitates better communication between maintenance teams and other departments, ensuring everyone is aligned and informed about ongoing tasks and priorities.
Customizable Workflows: The software allows for tailored workflows that match specific organizational needs, improving efficiency and ensuring that processes align with business goals.
Inventory Optimization: By tracking parts and supplies, iMaint helps maintain optimal inventory levels, preventing overstocking and stockouts that can disrupt operations.
Scalability: iMaint can grow with your business, accommodating increasing numbers of assets and users without sacrificing performance or usability.
Enhanced Accountability: With detailed logs and audit trails, iMaint ensures accountability by tracking who performed what tasks and when, fostering a culture of responsibility.
Time Savings: Automated scheduling and notifications reduce the time spent on administrative tasks, allowing maintenance teams to focus on more value-added activities.
Integration Capabilities: iMaint can integrate with other business systems, such as ERP and accounting software, providing a seamless flow of information across the organization.
Improved Safety: By ensuring equipment is properly maintained, iMaint contributes to a safer working environment, reducing the likelihood of accidents and injuries.
Real-Time Monitoring: The software provides real-time updates on maintenance activities and asset conditions, enabling quick responses to emerging issues.

Industry Expertise

iMaint is a software solution that specializes in maintenance management and is particularly well-suited for organizations in industries like manufacturing, facilities, food and beverage, government, and logistics. It caters to businesses of all sizes, from small single-site companies to large global enterprises with multiple locations.

iMaint Reviews

Average customer reviews & user sentiment summary for iMaint:

20 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of iMaint reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: iMaint is recognized for its intuitive interface, which makes it easy for users to navigate and utilize its features effectively.
Customizable Dashboards: The software offers customizable dashboards, allowing users to tailor the display of key performance indicators and other relevant data to their specific needs.
Mobile Access: iMaint provides mobile access, enabling users to manage maintenance tasks and access data remotely using their iOS or Android devices.

Cons

Steep Learning Curve: New users often find it challenging to adapt to the software's interface and features, especially those unfamiliar with CMMS systems. This suggests a need for more intuitive onboarding and training resources.
Complex Customization: While iMaint is praised for its customizability, some users find the process difficult to navigate for more intricate adjustments, particularly with work orders and purchase orders. This complexity might require additional support or training to fully leverage.
User Manual Clarity: Users have indicated that the software's documentation could benefit from a more visual approach. Incorporating more screenshots, diagrams, and step-by-step guides would make it easier for users to understand and utilize the software's full potential.

Researcher's Summary:

Is iMaint truly a cut above when it comes to maintenance management software? User reviews from the past year suggest that iMaint is a robust and user-friendly CMMS solution that excels in several key areas. Users consistently highlight its customizability, allowing them to tailor the software to their specific needs, much like adjusting a wrench for different bolt sizes. The comprehensive reporting tools provide valuable insights into maintenance operations, enabling data-driven decision-making. Moreover, iMaint's intuitive design simplifies user training and implementation across multiple locations, ensuring a smooth transition for organizations.

However, no software is without its drawbacks. Some users have expressed that the mobile app could benefit from enhanced functionality to minimize reliance on paper-based processes, which can be cumbersome in today's digital age. Additionally, while iMaint offers a wide array of features, a few users found the initial setup process for certain tasks, such as recurring preventative maintenance, to be somewhat complex. Despite these minor shortcomings, iMaint remains a powerful tool for organizations seeking to optimize their maintenance management processes. Its strengths in customizability, reporting, and user-friendliness, coupled with its highly-regarded customer support, make it a compelling choice for businesses of all sizes looking to streamline their maintenance operations and maximize efficiency.

Key Features

Cost Tracking and Budget Analysis: Project management tools help track expenditures, create budgets, forecast future project costs and more.
Purchase Order Generation: Procurement is easy with automated reorder and purchase order creation options. Set the system to monitor stockroom levels and receive alerts when levels are low.
Inventory and Parts Management: Track spare parts, keep equipment organized and reorder inventory when stock is low.
Maintenance Scheduling: Interactive calendar interfaces allow managers to schedule maintenance tasks far into the future, assign them to specific technicians and monitor that they’ve been completed.
Work Order Management: Role-based access allows guests, technicians and administrators to create work order requests, then administrators can assign them and mark them as completed.
Asset Management: Keep asset profiles and repair histories close together to maintain assets’ health and extend their lifespans.
Mobile App: Access from laptops, tablets and mobile phones to make entering data on the go easier.

Limitations

These are some of the product’s limitations at the time of this review, according to user feedback:

Limited to singular asset tree.
Difficult to set up.
Reports don’t fit industry standards and require modification.
Long process to create preventative maintenance schedules.

Suite Support

Email: [email protected]. Live chat with a representative available through the support homepage.

Phone: 877-777-0431 or 1-709-292-8809.

Training: DPSI offers on-site training, web-based training and workshops at their training centers. 30-day free trial available to ensure it fits user needs before committing fully.

Tickets: Call, email, chat or log in on the customer corner section of the DPSI site.