Hippo CMMS Reviews & Pricing

Key Features

• Preventive Maintenance: PM schedule creation options allow the scheduling of routine or repeating maintenance tasks in advance. This prevents them from falling through the cracks and also lets managers assign them to specific technicians.
• Work Order Management: Facility managers can track and manage work orders from creation to completion from a centralized dashboard.
• Equipment/Asset Management: Offers systematic approach to maintenance and monitoring assets while optimizing their lifecycle. Includes features such as budgeting, preventive maintenance, predictive maintenance, asset monitoring, data management, barcode generation and audit trails.
• Contact Management: Organizes contacts including labor, vendors, clients and subcontractors into a single interface, without requiring users to switch to external email or other communication tools.
• Fleet Management: Facilitates the management and maintenance tasks required to upkeep a fleet of vehicles. Offers repair history, spare parts tracking, cost forecasting, defect logs and more.
• User-Friendly Interface: The intuitive, user-friendly interface is good for users with less technical expertise.
• Flexible Pricing: Offers flexible pricing tiers to make it accessible to a range of business sizes, with customized options to fit company needs. A streamlined architecture foregoes the bells and whistles of many large vendor products to give the needed features without charging for the ones not needed.
• Calendar Dashboard: There are four dashboards: Advanced, Standard, Calendar and KPI, determined by the version of the solution purchased. The dashboards allow access to view floor plans, search for work orders, view upcoming due dates and more.
• Hippo Reports: Gives visibility into operational KPIs such as asset depreciation, maintenance costs, inventory budgets and maintenance metrics. Capabilities include generation of reports, emailing them to other users, exporting them and scheduling them to trigger at a future date.
• Mobile App: Makes the solution accessible from any mobile device with an internet connection. 

Approach to Common Challenges

• Maintaining accurate asset data: Hippo CMMS offers a centralized asset registry with customizable fields, preventive maintenance scheduling, and work order completion tracking, ensuring consistent and up-to-date asset information.
• Improving work order efficiency: Mobile apps for technicians streamline work order communication, real-time status updates, and offline functionality, boosting efficiency and reducing completion times.
• Optimizing preventive maintenance: Customizable PM templates, automated scheduling based on asset history and usage data, and mobile access for technicians help organizations prevent breakdowns and extend asset lifespan.
• Enhancing inventory control: Parts management features with low-stock alerts, reorder points, and integration with purchasing systems streamline inventory management and prevent critical stockouts.
• Gaining actionable insights: Pre-built reports and customizable dashboards provide data visualization and analysis of key maintenance metrics, enabling informed decision-making.
• Boosting team collaboration: Role-based access control, work order comments, and task delegation features facilitate communication and collaboration within maintenance teams.
• Overcoming data silos: Integrations with other business systems like ERP and accounting software eliminate manual data entry and ensure data consistency across different departments.
• Addressing user adoption concerns: Hippo CMMS prioritizes a user-friendly interface, intuitive workflows, and comprehensive training resources, ensuring smooth onboarding and high user adoption rates.

FAQ

• Q: How easy is it to set up and use Hippo CMMS?
  A: Users generally find Hippo CMMS intuitive and straightforward to set up, thanks to its user-friendly interface and guided onboarding process. However, complex configurations might require assistance from their support team.
• Q: Does Hippo CMMS offer mobile apps for technicians?
  A: Yes, Hippo CMMS offers native mobile apps for both Android and iOS devices. These apps allow technicians to view and manage work orders, access asset information, and update progress reports while on the go, improving efficiency and communication.
• Q: Can Hippo CMMS integrate with other business software?
  A: Yes, Hippo CMMS offers integrations with various popular business software, including ERP, accounting, and purchasing systems. These integrations help eliminate manual data entry, streamline workflows, and ensure data consistency across departments.
• Q: How does Hippo CMMS handle preventive maintenance scheduling?
  A: Hippo CMMS allows users to create customizable preventive maintenance (PM) schedules based on asset history, usage data, and manufacturer recommendations. The system sends automated reminders and work order notifications, ensuring timely PM tasks and helping prevent equipment failures.
• Q: Does Hippo CMMS offer reporting and analytics features?
  A: Yes, Hippo CMMS provides pre-built reports and customizable dashboards for visualizing key maintenance data, such as work order completion rates, asset downtime, and inventory levels. These insights help users identify trends, make informed decisions, and improve maintenance effectiveness.
• Q: How does Hippo CMMS handle security and data privacy?
  A: Hippo CMMS employs industry-standard security measures, including data encryption, access controls, and regular security audits. They also comply with relevant data privacy regulations, offering peace of mind for users concerned about sensitive information.
• Q: What kind of customer support does Hippo CMMS offer?
  A: Hippo CMMS offers various customer support options, including online knowledge base, email support, live chat, and phone support. Their support team is generally praised for its responsiveness and helpfulness, ensuring users can quickly get answers to their questions and resolve any issues.

Limitations

•  Doesn’t permit editing of closed work orders. 
•  Can’t provide machine history without looking at each work order issued for that specific piece of equipment. 
•  Doesn’t allow raising purchase requisitions. 
•  Lacks calibration management functionality. 

Suite Support

Cost of Ownership

• Q: What are the different pricing plans and what's included?
  A: Hippo CMMS offers three plans: Starter, Plus, and Pro. Starter covers basic work order management and asset tracking, while Plus adds features like preventive maintenance and mobile apps. Pro includes advanced features like custom dashboards and reporting. Pricing is per user per month, with Starter starting around $35 and Pro around $75. Consider your team size, required features, and desired level of customization to choose the best plan.
• Q: Are there any additional costs beyond the monthly subscription fee?
  A: While the core features are covered by the subscription, some additional costs might apply. Implementation fees depend on your organization's size and complexity. Data migration services are available at an extra charge. Integrations with other software might require additional fees depending on the provider. Carefully assess your specific needs and consider these potential add-on costs when budgeting.
• Q: Is Hippo CMMS cost-effective compared to other CMMS solutions?
  A: Compared to high-end competitors, Hippo CMMS falls within the mid-range, offering good value for its features. However, simpler CMMS might be cheaper for basic needs. Consider the long-term benefits like improved efficiency, reduced downtime, and extended asset life when evaluating cost-effectiveness. Analyze your specific requirements and compare features, pricing, and potential return on investment across different CMMS options.