Fullbay Reviews & Pricing

by Fullbay | Founded 2013, Phoenix, AZ

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Overview Pricing Benefits Reviews Features

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What is Fullbay?

Industry Specialties: Repair Facilities

Fullbay offers a specialized software solution designed primarily for the heavy-duty truck repair and maintenance industry. This cloud-based platform is particularly well-suited for commercial repair shops seeking to streamline their operations, from service requests to invoicing. Fullbay stands out for its ability to enhance efficiency and transparency within repair shop workflows, offering significant benefits such as real-time updates on repair status, inventory management, and customer communication. Among its most lauded features are its comprehensive reporting capabilities, which help businesses track performance metrics and make data-driven decisions. When compared to other products in the CMMS (Computerized Maintenance Management System) space, users often highlight Fullbay's user-friendly interface and industry-specific functionalities as key differentiators. Pricing for Fullbay is typically structured on a subscription basis, with costs varying based on the size of the operation and specific needs, ensuring that businesses only pay for the features they require.

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User Sentiment

Based on 224 reviews:

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Fullbay Pricing

Based on our most recent analysis, Fullbay pricing starts at $169 (Monthly).

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Starting From: $169
Pricing Model: Monthly
Free Trial: No

Training Resources

Fullbay is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Fullbay:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Fullbay Benefits and Insights

Why use Fullbay?

Key differentiators & advantages of Fullbay

Ensure DOT Compliance: Track annual inspections, search service and purchase order history, and submit DVIR reports on a single platform.
Simplify Parts Management: Keep track of the parts available, how many more are required and when they are required. Track the vendors selling the parts and how much each part costs.
Stay On Top of Inventory: An inventory home screen displays available parts with details include part number, description and average cost. Helps stock individual parts that have a regular requirement.
Maintain Asset Health: Provide preventive maintenance for customers and ensure timely maintenance of fleet vehicles.
Increase Efficiency: Parts management and a set workflow allow faster authorization of work and increase productivity.

Industry Expertise

Fullbay serves a range of industries like trucking, aviation, emergency services, agriculture and construction.

Fullbay Reviews

Average customer reviews & user sentiment summary for Fullbay:

224 reviews

94%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Fullbay reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users praise Fullbay's intuitive interface, finding it easy to navigate and learn, even for team members who aren't tech-savvy.
Improved Technician Communication: Fullbay's mobile app allows technicians to receive work orders, update job statuses, and communicate with the office in real-time, which streamlines operations and reduces downtime.
Streamlined Invoicing: The platform automates invoicing processes, making it easier to track expenses, bill customers, and get paid faster.

Cons

Limited Customization: The software's rigidity can be frustrating for users with unique workflows or reporting needs, as it may not easily adapt to specific requirements.
Mobile App Limitations: Technicians often find the mobile app's functionality lacking compared to the desktop version, hindering their efficiency and access to information while on the go.
Reporting Challenges: Generating custom reports or extracting specific data can be cumbersome, requiring workarounds or manual effort, which can be time-consuming for users who need tailored insights.

Researcher's Summary:

Is Fullbay truly a "full bay" of features for fleet management? User reviews from the past year suggest that Fullbay is a powerful tool for managing heavy-duty truck and trailer repair shops, but it may not be the perfect fit for everyone. Users praise Fullbay for its comprehensive features, particularly its ability to track preventative maintenance schedules, parts, and labor times, all in one central location. One user raved that Fullbay "covers every aspect" of fleet management, making it a "one-and-done" solution. Another user highlighted how Fullbay streamlined their operations, enabling them to provide faster and more accurate service to their fleet customers.

However, some users have reported experiencing significant technical issues and expressed frustration with customer service. One user felt they were the "only company actually using the system" due to the volume of issues encountered. They believed that if Fullbay had a larger user base, these problems would have been addressed and resolved. While Fullbay offers a robust suite of features, potential users should be aware of these reported shortcomings. Overall, Fullbay seems best suited for heavy-duty truck and trailer repair shops seeking a comprehensive, all-in-one solution for managing their operations. Smaller businesses or those with simpler needs may find Fullbay's extensive feature set to be overkill, particularly given the potential for technical difficulties.

Key Features

Vendor Management: Save details of all the vendors and order directly. Select the medium for vendors to accept the order, such as email or message.
Integration: Reduce the amount of switching between multiple applications. Integrate with other products already deployed and import relevant data to a single location.
Inventory Management: View the exact location of a particular part in the shop, the quantity in stock and the preferred vendor for a particular part. Set a number for quantities of parts and receive a notification when the part needs to be reordered.
Part Kits: Create kits for repetitive jobs and include all the parts and tools needed. After creating a service order, directly select the part kit instead of manually entering the parts.
Purchase Orders: Directly create purchase orders when making a service order. Keep track of purchase orders, who requested it, which vendor delivered, how much it cost and the markup charged on the parts.
Automatic Markups: Automatically mark up on the parts that are being used for a repair, with the option to set discounts and wholesale prices for selected customers. Privacy mode hides markups from customers.

Limitations

At the time of this review, these are some of the product’s limitations per user feedback:

Migration of information is limited to QuickBooks.
Can’t edit completed service orders.
Needs internet access at all times.
Can’t track hours for units from heavy assets.
Difficult inventory setup.

Suite Support

Unlimited training and support are available.

Email: No info available.

Phone: No info available.

Training: Fullbay offers a range of video tutorials on YouTube, and the website offers webinars and blogs with articles that provide a database of knowledge to users.

Tickets: No info available.