Fiix Reviews & Pricing

by Fiix Inc. | Founded 2008, Toronto, Canada

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What is Fiix?

Industry Specialties: Asset-intensive industries

Fiix is a cloud-based CMMS (Computerized Maintenance Management System) solution designed to streamline maintenance operations and maximize asset uptime. It offers a comprehensive set of features including work order management, preventive maintenance scheduling, inventory tracking, and reporting. Fiix is particularly well-suited for small and medium-sized businesses (SMBs) in various industries, especially those with geographically dispersed assets or mobile workforces. Key benefits include improved efficiency and productivity, reduced downtime and maintenance costs, and increased visibility into asset health. Popular features include a user-friendly interface, mobile app access, and integrations with other business systems. Based on user experiences, Fiix is praised for its intuitive interface, ease of use, and scalability. However, some users have reported limitations in reporting capabilities and customization options. Compared to similar CMMS solutions, Fiix is considered competitively priced, with subscription plans starting at a monthly cost and additional fees per user. Overall, Fiix provides a robust and user-friendly CMMS solution for SMBs looking to improve their maintenance operations. Its affordability and mobile accessibility make it a compelling choice for companies with geographically dispersed assets or mobile workforces. However, it may not be the best fit for companies requiring extensive customization or advanced reporting capabilities.

Pros

User-friendly interface
Mobile app access
Scalable
Affordable
Integrations with other systems

Cons

Limited reporting capabilities
Limited customization options
May not be suitable for complex needs
Limited data storage
Occasional bugs and glitches

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 1040 reviews:

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Fiix Pricing

Based on our most recent analysis, Fiix pricing starts at $45 (Annual, Monthly).

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Starting From: $45
Pricing Model: Annual, Monthly
Free Trial: Yes, Request for Free

Training Resources

Fiix is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Fiix:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Fiix Benefits and Insights

Why use Fiix?

Key differentiators & advantages of Fiix

Organize Asset Information: Set priorities and keep track of vital asset information by creating asset hierarchies with custom categories, asset grouping and profiles.
Manage Multiple Sites: Coordinate sites all over the world with real-time data. Managers can set sites to different time zones, standardize currency and perform operations in a variety of languages.
Simplify Maintenance Planning: Managers can nest preventive maintenance schedules within each other to stack tasks on specific work orders.
Track Assets: Track rotating assets as they move between facilities, suppliers or outside contractors.
Manage Employee Certifications: Track workforce certifications and receive an alert when qualifications are nearing expiration for groups or individuals to ensure compliance and safety.
Decrease Downtime: Decrease unexpected downtime with preventive maintenance plans and detailed asset tracking. Track and manage equipment downtime by identifying KPIs with pre-built widgets, as well as assign custom failure codes to organize records.
Streamline Workflows: Automatically assign work orders or maintenance tasks to a team or individual to expedite the completion process.

Industry Expertise

Serves industries such as manufacturing, food and beverage, pharmaceuticals, textiles, industrial production, energy and utilities, and education.

Fiix Reviews

Based on our most recent analysis, Fiix reviews indicate a 'excellent' User Satisfaction Rating of 91% based on 1040 user reviews from 3 recognized software review sites.

1040 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Fiix reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly: All reviewers who mention usability said that it has a user-friendly interface and intuitive features.
Customer Support: Most reviewers mentioned that the customer team is very helpful and knowledgeable in resolving issues with quick turnaround times.
Planned Maintenance: 85% of reviewers complimented the planned maintenance scheduling feature that reduced downtime and unexpected repair costs.
API Integration: The API Integration has allowed 80% of users to build powerful integrations with other software.
Mobile App: It’s possible to track assets and continue working from anywhere, according to 75% of reviewers referring to this feature.
Work Orders: 80% of users mentioning this feature observed that it helped them automate the work order system and work through processes faster.

Cons

Reports: 90% of users who mention reporting found this feature to be complicated and provided very little or too much information.
Initial Setup: It’s difficult to navigate through the software and make changes in the initial stage, as noted by 70% of reviews referring to setting up the system.
Expensive: Almost 80% users felt that it is expensive for what it offers.
Analytical Tools: The analytical tools fail to offer detailed data and are only good for general cases.
Speed: Around 70% users said the tool becomes slow or sluggish when the workload increases.

Researcher's Summary:

Fiix receives generally positive user reviews, highlighting its user-friendly interface, mobile app accessibility, and affordability. Users appreciate the streamlined workflows and improved data visibility it provides, helping them transition from reactive to proactive maintenance. They also praise its integrations with other business systems, fostering data exchange and simplifying workflows. However, some users express concerns about limitations in reporting capabilities and customization options. They suggest that Fiix might not be suitable for complex needs or businesses requiring extensive data analysis. Additionally, a few users report occasional bugs and glitches, emphasizing the need for continued platform improvement. Overall, many users compare Fiix favorably to other CMMS solutions, citing its intuitiveness and user-friendliness as major advantages. Its mobile app access and affordability are also noted as key differentiators, particularly for smaller companies or those with geographically dispersed teams. While Fiix may not be the perfect fit for every maintenance management need, its positive user reviews suggest it's a strong contender for businesses seeking a user-friendly and affordable CMMS solution. One user commented, "Fiix has been a game-changer for our maintenance team. It's so easy to use and has helped us streamline our workflows and save time." Another stated, "I appreciate that Fiix is mobile-friendly, allowing me to access work orders and track progress from anywhere. It's much more convenient than our previous system." However, some users voiced concerns about the reporting capabilities, stating, "The reporting features are a bit limited. I would like to see more options for data analysis and visualization." Another user noted, "I've encountered some minor bugs with the system, but the support team is responsive and helpful." Despite the limitations, many users believe that Fiix offers a strong value proposition for small and medium-sized businesses seeking a user-friendly and affordable CMMS solution. Its strengths in ease of use, mobile accessibility, and affordability outweigh the perceived weaknesses for many users. As one user summarized, "Fiix may not be the most powerful CMMS on the market, but it's definitely one of the easiest to use and most affordable. It's been a great fit for our business."

Key Features

Search Tool: Easily search the asset repository using nameplate information, identifying details and other data.
Purchasing: Design workflows for procurement that match desired company processes. Create purchase requests, compare prices, check inventory levels, and send RFPs and purchase orders via email.
Failure Codes: Comes pre-loaded with common failure codes. Technicians can use these standardized codes to support their workflows and escalate issues.
Asset Management: Keep all asset information like preventive maintenance scheduling, asset history, machine availability and asset costs in one place. Use QR code scanning to keep asset information available on the go.
Work Order Management: Create work orders with asset attachments, templates and custom fields for repetitive tasks. Submit and complete work orders easily. Filter work orders according to priority.
Integration Hub: Collect, connect and share data drawn from integrated IoT devices with users across the organization.
Scheduled Maintenance: Schedule maintenance under different parameters like deadlines, meter readings and triggers. Create automations to standardize workflows.
Asset Tags: Generate QR codes, barcodes and information tags, then assign them to assets. The mobile app can scan these tags to pull up asset profiles and maintenance records.
Mobile App: Create, access and complete work orders from a mobile device with an internet connection.

Approach to Common Challenges

Data Visibility and Accessibility: Fiix provides a centralized platform with real-time data access across departments and locations, improving transparency and decision-making.
Reactive Maintenance and Unplanned Downtime: With its preventive maintenance scheduling and work order management features, Fiix helps businesses shift towards proactive maintenance, preventing breakdowns and maximizing uptime.
Paper-Based Workflows and Inefficiency: Fiix streamlines workflows with digital work orders, mobile app access, and automated tasks, eliminating paper trails and increasing efficiency.
Lack of Inventory Control and Visibility: Fiix enables efficient inventory tracking with features like minimum stock alerts and reorder points, ensuring parts availability and reducing inventory costs.
Limited Reporting and Performance Insights: Fiix provides comprehensive reports and dashboards, allowing users to track key performance indicators (KPIs), analyze trends, and make data-driven decisions for continuous improvement.

Cost Of Ownership

Frequently asked questions regarding Fiix pricing include:

Q: What are the different pricing plans for Fiix?
A: Fiix offers a tiered pricing structure with three primary plans: Basic, Plus, and Enterprise. Each plan offers a specific set of features and scales with your organization's size. The Basic plan starts at $89 per user per month, the Plus plan starts at $129 per user per month, and the Enterprise plan requires a custom quote. Choosing the right plan depends on your specific needs and budget.
Q: Are there any additional costs associated with Fiix?
A: Yes, some additional costs may apply depending on your usage. These may include:
- Implementation fees.
- Integration fees for connecting with third-party systems.
- Additional user licenses exceeding your chosen plan.
- Data storage fees for exceeding the included storage capacity.
It's important to consider these potential costs when evaluating the overall cost of ownership.
Q: How does Fiix compare in price to other CMMS solutions?
A: Fiix is generally considered competitively priced within the CMMS market. It offers a good value for small and medium-sized businesses, especially those with simple needs. However, when compared to more expensive solutions designed for complex needs, Fiix may lack certain features and functionalities. Ultimately, the best pricing option depends on your specific requirements and budget.

Demo Resources

Resources that provide Fiix demo insights include:

Free Trial: Experience the full functionality of Fiix for 14 days. Explore features, create work orders, and get a firsthand feel for the platform.
Interactive Product Tour: Navigate a self-guided tour highlighting key features and functionalities. Learn how Fiix can streamline your maintenance operations.
Case Studies: Discover success stories from real businesses using Fiix. See how they achieved tangible results and improved their maintenance efficiency.
Product Demos: Watch pre-recorded or request a personalized demo with a Fiix expert. Get guided walkthroughs and address specific questions.
Webinars: Attend live or on-demand webinars on various topics related to CMMS and Fiix. Learn best practices and gain valuable insights.

Limitations

At the time of this review, these are the limitations according to user feedback:

Chunky reporting feature.
Implementation process is complex and challenging.
Costly for small companies.
Limited customization possibilities.

Suite Support

Email: [email protected] or submit a request on the vendor’s website.

Phone: (647) 317-9055.

Training: Choose from three training and implementation tiers: Kickstarter, Kickstarter Plus and Custom. Access self-training materials such as blogs, webinars, ebooks, podcasts, infographics and video guides from the vendor’s website.

Tickets: This information isn’t available.

FAQ

Frequently asked questions regarding Fiix include:

Q: What level of technical expertise is required to use Fiix?
A: Fiix is designed to be user-friendly with an intuitive interface. Most users can learn the basic functionalities without extensive technical knowledge. However, some advanced features may require additional training or assistance from Fiix support.
Q: Can Fiix integrate with other business software?
A: Yes, Fiix offers a range of pre-built integrations with popular business software like ERP and accounting systems. Custom integrations can also be developed to meet specific needs. This allows for seamless data exchange and streamlined workflows between different systems.
Q: How secure is Fiix?
A: Fiix takes data security seriously and employs various security measures to protect user data, including data encryption, regular backups, and role-based access controls. Compliance with industry standards like SOC 2 provides additional peace of mind.
Q: What level of customer support does Fiix offer?
A: Fiix provides comprehensive customer support through various channels, including phone, email, live chat, and online resources. They offer various support plans to cater to different needs and priorities.
Q: What are the benefits of using a cloud-based CMMS like Fiix?
A: Cloud-based CMMS solutions offer several advantages over traditional on-premise software, such as:
- Accessibility from anywhere, anytime.
- Automatic updates and security patches.
- Reduced IT maintenance overhead.
- Scalability to accommodate business growth.

Customers

Awards

Fiix stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

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Testimonials

Once we got Fiix, we got an all-around system. It tracked our costs, it tracked our maintenance, and it was wrapped up in a nice little bow in a work order. That made things a lot easier. We're able to foresee problems now, instead of them just popping up.