eWorkOrders Reviews & Pricing

Key Features

• Work Order Management: Create, organize, manage, prioritize, track and schedule work orders on a single platform. Access customer information and work history, print a list of all open assignments, view all service requests, share documents and receive automatic email notifications. 
• Service Request Interface: Allow customers to initiate and monitor requests and store their data without requiring login. Supports automatic request assignment along with updates and feedback through email. 
• Asset Management:
  •  Manage maintenance operations, resources and equipment. 
  •  Track asset performance and tasks. 
  •  Access work history and all data associated with assets on a single dashboard. 
  •  Maintain asset documentation, warranty information, schematics and other standard operating procedures. 
  •  Analyze maintenance costs and make decisions for repair or replacement. 
  •  Attach photos to document tools, equipment and facility conditions. 
  •  Use barcode scanners to access asset data. 
• Preventive Maintenance: Plan and schedule maintenance, keep a record of repairs and manage all PM tasks. 
• Predictive Maintenance:
  •  Set parameters to automatically create work orders and send alerts. 
  •  Make predictions on the maintenance or replacement of equipment and exact moment of failure. 
  •  Automatically update readings through IoT sensors. 
  •  Receive reports based on sensor readings, predictive maintenance work orders and asset history. 
• Mobile Maintenance Management: Scan barcodes to retrieve data and work order history, access work orders, enter condition monitoring reading, log work hours and record completion of work. Also includes work assignments, real-time asset tracking and reports. 
• Geographic Information System: Uses GIS technology and enhanced interactive image mapping to track and locate assets and work orders. Search for specific assets and access real-time data to view assets on a floor or site map. 
• Document Management: Create and share documents, storing standard operating procedures, schematics, manuals and more in a single repository. 
• Spare Parts Inventory: Access and control inventory levels and set up reorder triggers. Provides parts location, parts and costs tracking, vendor shipping time frame, leftover material entry, counting orders scheduling and tool purchase management. 
• Employee Management and Time Tracking:
  •  Check labor availability, employee reporting, labor costs on work orders, backlogs and more. 
  •  Track work order time, vacations, sick leave, payroll, breaks and contractor billing information. 
  •  Enter photos of employees. 
  •  Prevent labor overtime, ensure equipment availability and control operating costs. 
• Materials Management:
  •  Issue parts to work orders and cross-reference materials to equipment, vehicles and vendors. 
  •  Track materials used in a work order, vendor invoices and spot buys. 
  •  Manage material purchasing, distribution and vendors. 
  •  Create purchase orders for items needed with vendor or customer pricing. 
  •  Create a catalog of commonly used items. 
• Meter Readings: Track meter reading via API, classify meters by types, conduct batch meter readings, create meter routes, set preventive maintenance triggers and conduct criteria-based searches for meters. 
• Reporting: Track work orders, expenses, employee performance, work order time and payroll at the month, week or year level. 
• Dashboards: Shows trends, graphs and maintenance items that require attention. Customizable to view relevant information, monitor tasks and watch KPIs to make data-based decisions. 
• API: Use to import data, remove difference in standards, eliminate duplicate data, and synchronize past and current data. 
• Signature Capture: Set up different types of electronic sign-off to ensure verification and grant permission. Use a set format when printing documents. 
• Single Sign-On: Ensures security, eliminates multiple passwords and improves the customer experience. 
• Checklist: Use for preventive maintenance tasks to ensure safety and maintenance of equipment. Add notes, images, documents and track trends in any fields. 
• Tool Management: Manage and track tools, maintain repair data, determine expected lifespan and implement a check-in and checkout process. Keep a count of small tools and add photos for insurance purposes. 
• Stockroom Inventory Management: Manage and control stockroom levels, and value inventory based on fixed cost and cost average. Logs vendors, products, costs, shipping times and sales contacts. 

Approach to Common CMMS Challenges

• Reactive Maintenance: Siloed data and manual work orders lead to delayed responses and unplanned downtime. eWorkOrders' centralized platform and automated scheduling enable preventive maintenance, minimizing breakdowns and ensuring equipment uptime.
• Inefficient Workflows: Paper-based systems and siloed data create confusion and errors. eWorkOrders' mobile app empowers technicians with real-time access to work orders, updates, and asset information, streamlining workflows and improving accountability.
• Limited Asset Visibility: Lack of centralized asset data hinders maintenance planning and resource allocation. eWorkOrders' comprehensive asset register tracks equipment history, schedules, and location, providing clear visibility for informed decision-making.
• Inventory Management Struggles: Stockouts and overstocking impact efficiency and costs. eWorkOrders' inventory management tools track parts usage, trigger reordering based on minimum levels, and optimize inventory control.
• Restricted Reporting and Insights: Scattered data makes it difficult to analyze trends and identify improvement opportunities. eWorkOrders' customizable dashboards and reports provide actionable insights into maintenance performance, costs, and resource utilization.

Cost Of Ownership

• Q: How much does eWorkOrders cost per user?
  A: eWorkOrders pricing varies depending on the number of users and features needed. Plans typically range from $35 to $120 per user per month, with additional fees for advanced functionalities. Consider the number of technicians, maintenance complexity, and desired features to estimate your costs accurately.
• Q: Are there any hidden fees or additional costs?
  A: While the core plans cover most basic CMMS functionalities, additional features like integrations or custom reporting might incur extra charges. Carefully review the plan inclusions and exclusions before committing to avoid unexpected costs. Remember, data migration or extensive onboarding support may also involve additional fees.
• Q: Is eWorkOrders cost-effective compared to other CMMS options?
  A: For small and medium businesses (SMBs) with basic to moderate maintenance needs, eWorkOrders can be a cost-effective solution compared to enterprise-grade CMMS with higher price tags. However, as your needs grow or require complex features, alternative CMMS with wider functionalities and scalability might offer better value in the long run.

Limitations

•  Doesn’t export reports in PDF format. 
•  Mobile app isn’t available offline. 
•  Foreign languages are only available for work orders. 
•  Initially difficult to set up and configure. 

Suite Support

FAQ

• Q: Is eWorkOrders easy to use for someone with no prior CMMS experience?
  A: Yes, eWorkOrders boasts a user-friendly interface and extensive training resources, making it suitable for beginners. Intuitive navigation, clear instructions, and helpful tutorials ensure a smooth learning curve even for individuals unfamiliar with CMMS software.
• Q: Can eWorkOrders integrate with other software I use, like accounting or ERP systems?
  A: While eWorkOrders offers some built-in integrations, the availability for specific software might vary. Their open API allows for custom integrations with various tools, but complex integrations may require developer expertise or additional fees.
• Q: Does eWorkOrders offer mobile apps for technicians to access work orders in the field?
  A: Yes, eWorkOrders provides native mobile apps for iOS and Android devices. Technicians can view assigned tasks, update progress, scan barcodes for parts, and access asset information directly from the field, improving efficiency and communication.
• Q: How customizable are eWorkOrders reports and dashboards?
  A: eWorkOrders offers pre-built reports and dashboards for common maintenance metrics. However, customization options are limited compared to some enterprise-grade CMMS. Consider your reporting needs carefully to ensure eWorkOrders can provide the insights you require.
• Q: Does eWorkOrders offer customer support, and what are the options available?
  A: Yes, eWorkOrders provides phone, email, and online chat support during business hours. Additionally, they offer extensive knowledge base articles, video tutorials, and webinars for self-service troubleshooting and learning.