CxC 3CX Reviews & Pricing

by 3CX | Founded 2005, Nicosia, Cyprus

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features

Categories:

What is CxC 3CX?

Industry Specialties: Serves all industries.

CxC 3CX is a comprehensive software solution designed to streamline Unified Communications (UC) by integrating various communication channels such as voice, video, messaging, and conferencing into a single platform. This software is particularly well-suited for small to medium-sized businesses seeking to enhance their communication efficiency and reduce operational costs. Its user-friendly interface and robust feature set make it an attractive option for organizations aiming to improve collaboration and productivity.

Key benefits of CxC 3CX include its ability to facilitate seamless communication across different devices and locations, thereby supporting remote work and mobile connectivity. Popular features include advanced call routing, video conferencing, instant messaging, and CRM integration, which collectively contribute to a more cohesive communication strategy.

Compared to similar products, users often highlight CxC 3CX's ease of deployment and management, as well as its cost-effectiveness. Pricing details can vary based on factors such as the number of users and specific feature requirements. For precise pricing information, it is recommended to contact SelectHub for a tailored quote based on individual needs.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

Product Screenshots and Videos

CxC 3CX Pricing

Based on our most recent analysis, CxC 3CX pricing starts in the range of $100 - $500.

Get Price Quote

Price: $
$
$
$
$

i
Starting From: Undisclosed
Pricing Model: Per User, Monthly, Quote-based
Free Trial: Yes, Request for Free

Training Resources

CxC 3CX is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CxC 3CX:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CxC 3CX Benefits and Insights

Why use CxC 3CX?

Key differentiators & advantages of CxC 3CX

Cost Efficiency: Reduces communication expenses by integrating multiple services into a single platform, eliminating the need for separate systems.
Enhanced Collaboration: Facilitates seamless teamwork through features like video conferencing, instant messaging, and file sharing, improving project coordination.
Scalability: Easily adapts to the growing needs of your business, allowing you to add or remove users and features without significant disruptions.
Improved Customer Service: Offers advanced call routing and CRM integration, ensuring that customer inquiries are handled promptly and efficiently.
Remote Work Support: Enables employees to stay connected and productive from anywhere, thanks to mobile apps and web-based access.
Increased Productivity: Streamlines communication processes, reducing the time spent switching between different tools and platforms.
Security: Provides robust encryption and security protocols to protect sensitive business communications from unauthorized access.
Reliability: Ensures high availability and uptime, minimizing the risk of communication breakdowns that can disrupt business operations.
Integration Capabilities: Seamlessly integrates with existing business applications like CRM systems, enhancing overall workflow efficiency.
Customizability: Allows for tailored configurations to meet specific business needs, ensuring that the system aligns perfectly with your operational requirements.
Analytics and Reporting: Offers detailed insights into communication patterns and performance, helping to identify areas for improvement.
User-Friendly Interface: Features an intuitive design that reduces the learning curve, enabling quick adoption by employees.
Regulatory Compliance: Helps businesses adhere to industry-specific regulations and standards, reducing the risk of non-compliance penalties.
Environmental Impact: Reduces the need for physical infrastructure and travel, contributing to a smaller carbon footprint.

Industry Expertise

CxC 3CX is best suited for businesses that need a reliable and secure unified communications solution, especially those in the healthcare industry. It offers advanced expertise in Electronic Medical Records (EMR) and HIPAA-compliant hosting, ensuring data security and stability.

Synopsis of User Ratings and Reviews

Based on an aggregate of CxC 3CX reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cost Savings: Businesses have reported saving up to 80% on communication costs after switching to 3CX, making it a budget-friendly solution.
Feature-Rich: 3CX offers a comprehensive suite of features, including call queues to manage high call volumes, auto attendants for professional greetings, voicemail, call recording for quality control and training, and even integration with social media platforms like Facebook and WhatsApp for streamlined communication.
Flexible Integration: 3CX seamlessly integrates with existing business tools, including popular CRM systems and communication platforms like Microsoft Teams and Cisco WebEx, ensuring a unified communication experience.
Easy to Use: The platform boasts a user-friendly interface and a straightforward setup process, making it accessible for businesses of all sizes and technical expertise.
Mobile Accessibility: The 3CX mobile app empowers users to manage calls, messages, and video conferences from anywhere, ensuring constant connectivity and productivity on the go.

Cons

Customer Support Concerns: Some users have reported negative experiences with CxC 3CX's customer service and technical support, potentially impacting timely issue resolution.

Researcher's Summary:

Is CxC 3CX the bee's knees or just a bunch of buzz? CxC 3CX is a breath of fresh air for businesses seeking a cost-effective and feature-rich Unified Communications solution. Users rave about its ease of setup and integration with existing infrastructure, eliminating the need to shell out for new hardware. The intuitive interface and robust mobile app have garnered praise, empowering users to manage calls, access voicemail, and collaborate remotely without breaking a sweat. However, the customer service experience seems to be a bit of a sore point, with some users expressing dissatisfaction with the support provided.

What sets CxC 3CX apart is its versatility. It's a Swiss Army knife of communication tools, packing in call forwarding, digital receptionist, call queuing, video conferencing, and more. This makes it a perfect fit for a wide range of businesses, from small startups to bustling call centers and educational institutions. Think of it as the difference between wrestling with a tangled mess of wires and enjoying a seamless flow of communication.

In a nutshell, CxC 3CX is a solid choice for businesses looking to streamline their communications without breaking the bank. Its robust features, flexibility, and user-friendliness make it a winner, but addressing the customer service hiccups would make it an absolute knockout.

Key Features

Notable CxC 3CX features include:

Unified Communications: Integrates voice, video, and messaging into a single platform, streamlining communication channels.
WebRTC Technology: Enables browser-based video conferencing without the need for additional plugins or software installations.
Mobile Apps: Provides iOS and Android apps for on-the-go access to calls, messages, and video meetings.
Call Queues: Manages incoming calls efficiently by placing them in queues and distributing them to available agents.
Interactive Voice Response (IVR): Automates call routing with customizable voice menus, improving caller experience.
CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and Microsoft Dynamics for enhanced customer relationship management.
Call Recording: Records calls for quality assurance, training, and compliance purposes, with easy access to playback.
Live Chat: Embeds live chat functionality on your website, allowing real-time customer support and engagement.
Video Conferencing: Supports high-definition video meetings with screen sharing and collaboration tools.
Voicemail to Email: Converts voicemail messages to audio files and sends them to your email for convenient access.
Call Reporting: Provides detailed call analytics and reports to monitor performance and identify trends.
Softphone: Offers a software-based phone that runs on your computer, eliminating the need for physical desk phones.
Presence Information: Displays real-time availability status of team members, facilitating efficient communication.
SIP Trunking: Utilizes SIP trunks to connect to the public telephone network, reducing telephony costs.
Security: Implements robust security measures, including encryption and secure SIP, to protect communications.
Scalability: Easily scales to accommodate growing business needs, from small teams to large enterprises.
Customizable Call Flows: Allows for the creation of complex call flows tailored to specific business requirements.
Multi-Platform Support: Compatible with Windows, macOS, Linux, and various IP phones, ensuring flexibility in deployment.
Remote Management: Enables remote configuration and management of the system, ideal for distributed teams.
API Access: Provides APIs for custom integrations and automation, enhancing the system's functionality.