800response Reviews & Pricing

by 800response | Founded 1990, South Burlington, VT

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Overview Pricing Benefits Reviews Features

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What is 800response?

Industry Specialties: Serves all industries

800response provides lead generation solutions by offering free vanity and local tracking numbers for businesses to streamline their operations. It helps enterprises set up geographical phone leads according to the area code, country zip code, nearest business location and contact number exchanges.

Its full suite delivers call routing, call tracking, customer analytics and automated speech analytics.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 118 reviews:

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800response Pricing

Based on our most recent analysis, 800response pricing starts at $250.

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Starting From: $250
Pricing Model: Still gathering data
Free Trial: Yes, Request for Free

Training Resources

800response is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for 800response:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

800response Benefits and Insights

Why use 800response?

Key differentiators & advantages of 800response

Capture Better Leads: Seamless SaaS call monitoring, tracking and routing platforms help identify quality leads and high-value customers. Use the Addresses & Demographics (ADD) report on every caller and refine advertising campaigns to a wider audience to increase conversion rates.
Quality Assurance: Improve quality assurance by recording and scoring customer interaction. Provides 100 percent visibility with each customer by using cloud-based speech analytics.
Reduce Customer Churn: Improves ROI by spotting keywords and phrases between the customer and the agent. Identify and retain customers that are likely to churn and prevent unnecessary litigation.
Informed Business Decisions: Gain valuable insights that help stakeholders make tough business decisions by analyzing customer tone and identifying customer expectations.
Real-Time Tracking: Increase leads, optimize advertising efforts, recapture lost leads and convert them into opportunities by identifying the customers’ exact positions with a toll-free tracking number.

Industry Expertise

Provide solutions to small and midsize businesses and enterprises in diverse industries, including automotive, insurance, finance, home improvement, healthcare, education and real estate.

800response Reviews

Average customer reviews & user sentiment summary for 800response:

118 reviews

96%

of users would recommend this product

Key Features

Call Routing: Ensures callers reach the exact business by making a phone call from any location with geo-based small call routing.
Call Recording: Automatically records the conversation between the agent and the customer to analyze the agent’s performance and customer’s voice using cloud-based speech analytics. Organizations can use the recorded data to gain insights to fuel decision-making.
- Speech Analytics via CallFinder: Quickly scans the recorded call based on the specific keywords and phrases to identify relevant business trends.
Call Tagging: Tag inbound calls for performance reviews using the unique three-digit numbers of the employee’s code.
Call Tracking: Analyze, route and track every incoming call using the toll-free and local tracking numbers. Export relevant information from data tracked and integrate it with CRM to fulfill business requirements and perform data customization and manipulation.
Campaign Management: Collect consumer profile data like gender, age range, marital status, dwelling type, income range, education level, wealth decile, number of children and mail responsiveness. Leverage this information to prioritize leads and build marketing campaigns that drive higher conversion rates.

Limitations

At the time of this review, these are the limitations according to user feedback:

Some think it’s overpriced.
Doesn’t provide a real-time dashboard.

Suite Support

Email: Not specified.

Phone: (800) 639-1650. Available Monday through Friday, 9 a.m. to 5 p.m. EST.

Training: Go through the recorded videos and whitepapers available in the “Resources” section for immediate, self-help assistance. Structured training options not specified.

Tickets: Not specified.