Zingtree Reviews & Pricing

by Zingtree | Founded 2014, Larkspur, CA

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What is Zingtree?

Industry Specialties: Serves all industries

Zingtree is suitable for a wide variety of organizations and departments. Users can create interactive decision trees to assist agents through repetitive customer interactions. Other attributes include customized agent scripting, tracking and analysis of customers who use support, interactive troubleshooters and actionable click-through insights.

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User Sentiment

Based on 192 reviews:

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Zingtree Pricing

Based on our most recent analysis, Zingtree pricing starts at $25.

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Starting From: $25
Pricing Model: Still gathering data
Free Trial: Yes, Request for Free

Training Resources

Zingtree is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Zingtree:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Zingtree Benefits and Insights

Why use Zingtree?

Key differentiators & advantages of Zingtree

Simplify Processes: Configure interactive decision trees to create documents, send emails and route communications automatically. Scale and change trees as needed.
Integrate Easily: Connect to a suite of tools such as CRM, call centers and data sources with webhooks and APIs.
Offer Quick Resolutions: Self-service and knowledge base resources allow customers to get answers to queries without connecting to agents, and agents to focus on more complex tasks.
Build, Maintain and Follow Through: Minimize the need for IT work with no-code solutions to adapt scripts, decision trees and workflows quickly.

Industry Expertise

Caters to hundreds of businesses of all sizes across multiple industries.

Zingtree Reviews

Average customer reviews & user sentiment summary for Zingtree:

192 reviews

88%

of users would recommend this product

Key Features

CRM Integrations: Allow agents to access call scripts and customer information on the same screen.
Command Changes: Publish changes to the call script instantly with version control.
Agent Feedback: Allow agents to give feedback on call scripts based on customer interaction.
Embeddability: Insert call scripts into a call center platform or CRM and launch from a browser.
Instant Notes: Transfer transcripts automatically to the call notes section of CCaaS or CRM.
SSO: Control access based on user’s IP address, login information and more.
Task Manager: Create tasks for peers and agents to encourage collaboration and fill gaps.
Snapshots: Manage version control and check what edits were made and when.
Customer CSS: Customize the look and feel of trees according to company needs and branding.
Troubleshooters: Allow customers to access a self-service help center and solve queries without assistance from an agent. Publish company materials in interactive articles, community sections, webinars, videos and FAQs.
Product Selector: Help customers or visitors sort through all the given options on the website and pick the right products.
Quote Generator: Encourage new business by allowing end-users to generate price quotes automatically.
Call Routing: Route customers to the most appropriate agents, reducing resolution time.