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What is Ytel?

Ytel is a well-known software solution that ranks 58 among all Call Center Software according to our research analysts and 50 crowd-sourced reviews from 2 sources. Starting from $100, Ytel is priced below average, offers a free trial on occasion and is most advisable for small-to-mid-sized businesses with less than 1000 employees. Ytel can be deployed in the cloud and on-premise and is accessible from a limited number of platforms including Windows and Linux devices. Similar alternatives to Ytel include Squaretalk, ZIWO and EVS7.
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#58

Ytel is ranked #58 in the Call Center Software for Small Businesses product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Ytel Pricing

Based on our most recent analysis, Ytel pricing starts at $100.

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Starting From
$100
Pricing Model
Still gathering data
Free Trial
Yes, Request for Free

Training Resources

Ytel is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Ytel:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Ytel Reviews

Average customer reviews & user sentiment summary for Ytel:

User satisfaction level icon: good

50 reviews

78%

of users would recommend this product

Ytel has a 'good' User Satisfaction Rating of 78% when considering 50 user reviews from 2 recognized software review sites.

Key Features

  • Access Controls/Permissions
  • Agent Interface
  • Alerts / Escalation
  • Answering Machine Detection
  • API
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customer Database
  • Customer History
  • FCC Compliance
  • File Transfer
  • FTC Compliance
  • HIPAA Compliant
  • Inbound Call Center
  • Inbound Reporting
  • IVR / Voice Recognition
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Manual Dialer
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Location
  • Multiple Parties
  • On-Demand Recording
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting/Analytics
  • Scheduled Recording
  • SIP Trunking
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • Unattended Call Management
  • Unified Communications
  • Video Conferencing
  • Voice Mail
  • VoIP
  • VoIP Connection
  • Who Answered Log
  • Workforce Management

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